A Tenth Revolution Group Company

Ref: 01252023cs2

Lead Non-Profit Salesforce Consultant | Remote | $140,000

USA, New York

Job description

Lead Non-Profit Salesforce Consultant | Remote | $140,000

01252023cs2



Salary: $140,000 base

Technology: Salesforce.com



SCOPING:
  • Lead client-facing discovery sessions focusing on technical communication, strategy, and data architecture.
  • Serve as the primary engineer for complex projects, determining the technical approach.
  • Develop, update, and manage comprehensive backlogs with clearly defined requirements for up to 5 clients concurrently, collaborating with teammates. Accountable for work quality and teammate support.
  • Collaborate with Project Managers to facilitate communication between clients and internal project teams, ensuring alignment on issues/features being worked on.
  • Provide thought leadership on client support requests and address underlying root causes.
  • Map complex business processes, design Salesforce architecture, and create automation to support them.
  • Break down ambiguous client problems for easy understanding by clients and junior teammates.
  • Analyze and mitigate risk.


BUILDING:
  • Build high-quality features and fixes in Salesforce for clients, ensuring timely delivery and long-term viability.
  • Lead teammates in configuring Salesforce to meet and exceed client needs.
  • Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.
  • Manage data, including migration, mapping, cleanup, and manipulation, in collaboration with teammates.
  • Troubleshoot and resolve complex issues in client instances.
  • Provide deep technical knowledge and configuration expertise in Nonprofit Cloud, NPSP, and commonly used tools.
  • Enhance system and data quality through effective design, maintenance, and security.


TRAINING:
  • Train client staff on Salesforce features both in person and virtually.
  • Design comprehensive testing and training plans for clients and teammates.
  • Oversee system rollouts for client success and comprehensive user adoption.
  • Coach and mentor junior teammates.
  • Define and refine technical best practices.
  • Guide teammates in adopting new technologies and navigating Salesforce releases.
  • Fuel personal and professional development through continuous learning about software, the nonprofit field, and personal growth. Resources provided for advancement.


Experience:
    • 5+ years of experience in specializing in Salesforce for Nonprofit organizations.
    • 2+ years in a Salesforce Consultant capacity
    • 2+ years of experience in a managerial position.
    • Possession of Salesforce Admin certification and Nonprofit Cloud certification (additional Salesforce certifications are advantageous).
    • Capability and enthusiasm for occasional travel to client offices or team meetings (typically 1-2 times annually).
    • Salesforce Developer experience is beneficial, but not mandatory. While coding is not the primary focus, proficiency in Apex + Javascript is appreciated when required.
    • Scrum certifications (Certified Scrum Master or Certified Product Owner) are advantageous but not obligatory.