Ref: 02/08/2023 - GD

Salesforce Technical Administrator

USA, New York

Job description

Salesforce Technical Administrator

02/08/2023 - GD

Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all business groups, comprised of approximately 5,000 users.

The Salesforce Technical Administrator will be responsible to support, debug and test applications and integrations with Salesforce. This role will employ best practices and follow company standards.

This position requires advanced knowledge of functional and technical skills and will be involved in technical design specifications, building integrations, testing, and deploying solutions.


Maintain deep, trusted relationships with stakeholders and technical professionals across the organization.
Partner with Business Analysts to research existing and/or new capabilities of the existing or potential technologies.
Partner with the rest of the technology team to troubleshoot production issues.
Understand the configuration to the Salesforce instance and be able to speak to them, both technically and functionally, to all levels of the organization.
Accountable for the execution of assignments to include proper support for tickets, enhancement requests, and project work.
Evaluate business requirements for utilization of system capabilities and maximum effectiveness.
Contribute to and ensure effective design of all major modifications. Ability to design flexible, scalable solutions from a set of business requirements.
Translates business requirements into a technical design
Exhibit advanced knowledge of the application functionality and ability to self-educate on new functionality.
Assemble complex ad hoc queries for data analysis, troubleshooting or data conversion purposes.
Can collect, organize, and analyze data; summarize findings and develop conclusions and recommendations.
Learn and master new technologies to meet the needs of assignments

Able to communicate effectively and accurately, orally and in writing, with business partners within the company.
Manage and prepare system documentation for the purpose of knowledge sharing with the Technology Team.
Ability to develop, establish and maintain effective working relationships /partnerships with business by responding to needs & exhibiting a sense of urgency
Develop, establish, and maintain effective working relationships with the immediate team and Business partners.

Ability to work independently with minimal supervision.
Expand knowledge of the Company operations and functional areas, particularly as they relate to assigned projects and responsibilities.
Ability to help formulate strategy and solutions for business problems.
Consistently demonstrate and promote company core values.
Participate in discussions in an open environment that encourages others to share needs/concerns and provide input or challenge decisions.
Support team on task requiring technical expertise.

Qualifications & Requirements
3+ years experience in the following:
Salesforce toolkit and platform technologies within Sales Cloud: custom objects, controllers & triggers, Apex classes / test classes, Process Builder, Workflows, Visualforce, SOQL, SOAP/REST based web services.
Web services API integrations
Strong analytical skills: Ability to collect, organize, and analyze data; summarize findings and develop conclusions and recommendations.
Ability to use SOQL query tools to research data issues
Self -starter who takes initiative and is proactive.
Ability to prioritize a high volume of tasks.
Ability to communicate at all levels of the organization, including management and end-users.
Excellent communication and presentation skills

Preferred: Platform Developer Certified Administrator Certified
Experience with Agile software development methodology
Experience with the following technologies:
Lightning Web Components
Salesforce Flow
Experience creating Azure applications is an asset
Experience developing C# .Net command line and web-based applications applications
Computer Science university degree/college diploma or equivalent

They are committed to maintaining a Positive Work Environment that is safe and respectful; our shared success depends on it. Accordingly, we do not tolerate workplace discrimination, violence or harassment.

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.