Ref: 030423NS

Salesforce Business Analyst

Job description

030423NS

Key Responsibilities

Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
Translate conceptual user requirements into clear, detailed functional requirements.
Work with business and delivery teams to prioritize requirements.
Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
Manage requirements scoping throughout the delivery process.
Create artifacts as appropriate, including business case documentation, scope documentation, and process flows.
Support delivery teams as they develop, test, and deploy solutions.
Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
Document current processes and models to understand inefficiencies or gaps.
Identify and assist in prioritizing opportunities to streamline business processes.
Promote a collaborative team environment and provide mentorship to junior-level analysts.

Skills and Competencies

Experience determining the explicit and implicit needs and requirements of various stakeholders.
Ability to quickly learn the objectives, structures, operations and policies of a new business area.
Strong problem resolution, negotiation, and influencing skills.
Demonstrated ability to engage both developers and business partners to achieve target outcomes.
2-4 years of relevant Salesforce experience.
Certified Salesforce Administrator qualification plus at least one of the following certifications: Advanced Administrator, Sales Cloud
Proven track record of managing Salesforce projects and hands on experience with Salesforce administration and configuration tasks.
A focused interest in learning about new Salesforce features and products and interest in the programmatic side of Salesforce is a plus.
Experience working with automation tools such as Process Builder, Flow Builder, approval processes and validation rules.
Ability to translate user requirements into point-and-click solutions.