Ref: 051821AW

Salesforce CPQ Business Analyst

USA, New York

Job description

Salesforce CPQ Business Analyst


Job Description

Role & Responsibilities
    • Participate in cross-functional teams as subject matter expert to support system enhancements, as well as on new development as either the primary Business Analyst or collaborating with other Business Analysts
    • Design and write specifications for new features and/or new releases according to business/client requirements. Act as a liaison with internal teams to ensure understanding of the design requirements.
    • Support Business Requirements activities by providing end-to-end analysis for products and initiatives with respect to data requirements, data flows, data modeling, workflow context and design, and user interface designs within and across Moody's systems.
    • Author thorough, detailed, high-quality documentation of all aspects of the systems in question, including business requirements, use cases, and Business System Concept documents.
    • Evaluate data availability and assess the needs of the various business partners including local, regional, and global leadership to optimize the process and reporting
    • Partner with external vendors (e.g. to ensure a focus on implementation of best practices around cross-system data continuity, data hygiene, and business process definition
    • Develop external and cross-functional relationships and work closely with internal stakeholders to develop insights for strategic and tactical decisions. Keep clients informed and engaged throughout the entire project lifecycle.
    • Design, build and implement maintenance and enhancement requests for newly launched tools and systems.

    • Recommend and implement centralized tools that internal teams can use to extract data/insights for daily business management in an automated manner.
    • Resolve requirements conflicts between business units or between business and technology.
    • Contribute to project planning activities.
    • Responsible for periodic updates of project status to management.
    • Provide content, high-quality documentation and review documentation for release or new features.
    • May train on the technical and analytical aspects of the product.
    • May assist with support calls that involve product management issues..
    • Independently creating highly usable new screens for existing applications.
    • Managing technical appropriateness and/or feasibility of requirements and designs

Skills & Qualifications
    • Bachelor's degree (or equivalent) in a related field required.
    • 4+ years of experience as in Business Analyst in a similar industry
    • System/business analysis experience required.
    • Ability to coordinate and assist large teams in resolving complex analytical and technical issues.
    • Strong organizational skills, attention to detail and the ability to manage multiple projects with tight deadlines.
    • Excellent oral and written communication skills and ability to effectively communicate with internal and external contacts.
    • Excellent problem solver and independent thinker who has the ability to create innovative solutions
    • Strong analysis/quantitative skills and the ability to translate analysis into actionable tasks
    • Client focused, proactive and results oriented with ability to support clients across multiple location
    • Strong Access/Excel skills
    • Strong SQL skills
    • Knowledge of SFDC or other CRM