Ref: 06162021

Remote Product Manager - SFDC, Workday, Gainsight

USA, Washington

  • 160000 to 200000 USD
  • Project Managers Role
  • Skills: Salesforce, Workday, Gainsight, Product Owner, Product Manager, Service Cloud
  • Level: Mid-level

Job description

Remote Product Manager - SFDC, Workday, Gainsight


Remote IT Product Owner - Salesforce, Workday, Gainsight ($160k-$200k)


Job Type: Permanent

Date Posted: June 16, 2021

As a IT Product Owner - Salesforce, Workday, Gainsight for my client's AWS Technology Partner, you will own the internal roadmap for Salesforce Service Cloud in relation to Workday & Gainsight as an individual contributor. The ideal candidate has experience in a functional Salesforce role for 5 or more years, with hands-on and high level experience in user stories, product backlogs, prototypes, and product roadmap. If you do not have the above listed experience but feel you are proficient with the majority of the tools and skills listed below, please consider applying!

Job Requirements:
  • Highly proficient in Salesforce Service Cloud - Workday and Gainsight (or similar technology preferred)
  • Expert in Agile methodologies (pref. Scrum / Kanban / Apache Kafka etc)
  • Expert on Salesforce Service Cloud working with Renewals, HRIS, or Customer Success
  • Work interdepartmentally to problem solve, dig in to the root of system issues, and identify opportunities for redesign and refactoring of platform functionality
  • Highly proficient with user stories, backlogs, and prototyping
  • Comfortable reporting into the Director level and assisting in IT roadmap as it pertains to the Service team
  • Ability to identify gaps in legacy systems where updates may be appropriate

Basic Qualifications:
  • Salesforce Certified Administrator, Salesforce Certified Service Cloud Consultant
  • Experience in Agile/Scrum methodologies highly preferred (Agile Practitioner / CSM / PMP certifications are taken into great consideration)
  • Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related field(s)
  • 5+ years' experience with Support & Salesforce Service Systems, or equivalent with another CRM
  • 2+ years of experience in product management / ownership

Essential Functions:
  • Act as a key point of contact for identification of requirements (technical or functional)
  • Lead an independent team and be comfortable interfacing cross functionally with various business unit leaders
  • Question around and work to identify critical business issues that can be translated to technical requirements
  • Confidently act as a key functional resource for your agile project team, rolling up your sleeves when necessary and providing oversight of general configuration & projects of your team members
  • Stay current on new features of application to ensure company is utilizing the application as effectively as possible

Salary is negotiable based on experience ($160k-$200k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as an IT Product Owner - Salesforce, Workday, Gainsight.