Mason Frank have partnered with a private equity-backed organisation based in Birmingham who are in need of an experienced Sales Operations Manager. You will play a pivotal role in driving sales effectiveness, optimising processes, and ensuring the seamless operation of their sales team. You will be responsible for overseeing the maintenance and continuous improvement of their Salesforce platform, enabling their sales team to achieve their targets efficiently and effectively. This position requires strong Salesforce expertise, exceptional analytical skills, and a strategic mindset.Role & Responsibilities
- Manage and optimise the Salesforce platform, including customisation's, configurations, and integration's to meet the needs of the sales team.
- Collaborate with cross-functional teams to gather business requirements and translate them into scalable solutions within Salesforce.
- Develop and implement sales processes, workflows, and automation to enhance productivity and efficiency.
- Design and generate reports and dashboards to track sales performance and provide actionable insights to sales leadership.
- Develop and manage forecast models and methodologies
- Ownership of territory planning and segmentation processes
- Train and support sales team members on Salesforce functionality, ensuring effective utilisation of the platform.
- Maintain data integrity and quality assurance within Salesforce, performing regular data audits and clean-ups.
- Identify areas for process improvement, automation, and system enhancements to optimise sales operations.
- Stay updated on Salesforce best practices, new features, and industry trends to proactively recommend improvements.
Skills & Qualifications
- Strong experience with Salesforce Sales Cloud
- Experience in Sales Operations or related fields within the IT industry
- Experience with sales process design, workflow automation, and reporting.
- Experience designing and managing sales incentive plans, commission plans and SPIFF incentives