Business Analysts are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting the implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices.
As a Certified Business Analyst, the BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA is able to present complex information equally well to an executive audience or a developer community. The BA has hands on experience implementing Salesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during all phases of a project.
Role & Responsibilities
Identifying and creating an inventory customer process pain points and gaps in the best practices
Performing business process modelling, user experience modeling and basic technical architecture diagramming.
Building and demonstrating prototypes in Salesforce.
Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)
Skills & Qualifications
Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent preferred
8+ years of experience as a CRM Business Analyst or Product Owner for mid-to-large sized organization(s)
5+ years of Salesforce.com consulting experience leading business transformation projects