Working closely with clients, you'll analyse exactly what they need through a series of client meetings, facilitated workshops and stakeholder interviews. You'll play back the requirements and prepare functional documentation to exceed client expectations using your deep functional Salesforce product knowledge and understanding of Field Service configuration and software features. But whatever the project, you'll indulge your passion for Salesforce and CRM and your love of exploring ideas. And qualities like these will help you become the person clients turn to when they face their most complex challenges.
You'll be working very closely with some of the world's largest clients to understand their complex business processes and requirements, you'll help them develop Field Service and wider Salesforce solutions whilst adding business value and innovation through your extensive functional knowledge of the Salesforce platform.
You'll be confident with workshop facilitation, an excellent communicator, and the interface between the client and our Salesforce consultants ensuring the requirements are translated into solutions
You'll add significant value to our projects through recommending and suggesting features that meet our client's needs and being able to configure Field Service features. We'll support you through a Salesforce certification plan, investing in your development so you're always at the top of your game
Our clients will look to you as the Salesforce Field Service functional expert expecting you to exceed their expectations and maximise investment from the Salesforce platform, you'll have an enquiring mind to solve our clients most complex business challenges
Our functional consultants spend significant time face to face with our clients so we'll help to develop your professional communication. presentation and design thinking capabilities
Good experience of Field Service functional consultancy and/or business analysis experience covering one or more of the core Salesforce clouds, Sales, Service or Marketing clouds
Experience of working on large complex end user or client projects involving several hundred Salesforce end users
Certified to Salesforce Administrator (ADM201), Service Cloud Consultant and/or Field Service.
Experience of agile project delivery and working as part of a wider team that includes highly skilled Salesforce developers, change management consultants and testers
Proven experience taking highly conceptual business needs and translating these into clear user stories, managing the product backlog and assisting the client with testing and product demonstrations
Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders in a jargon free and easy to understand way
Experience working with 3rd party delivery partners and AppExchange vendors is a plus e.g. Mulesoft, Apptus, etc.