Ref: 11scd22rem

Salesforce Service Cloud Developer

USA, Illinois

  • $110,000 to $140,000 USD
  • Developers Role
  • Skills: Salesforce, Developer, Technical, Service Cloud
  • Level: Mid-level

Job description

Salesforce Service Cloud Developer

11scd22rem



Job Description

The Salesforce Service Cloud Developer in eCommerce IT facilitates the use of Salesforce Service Cloud and Marketing Cloud to develop a 360-degree view of the customer. This position will develop differentiated customer experiences using the business tools in Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Commerce Cloud and CRM.

Responsibilities:
  • Work with Business Analyst to develop, schedule and implement Service Cloud Capability to support Business Campaigns - work flexibly to accomplish this.
  • Develop in the Salesforce Lightning Platform.
  • Mentor others in the Platform and its Development environment.
  • Assist in the development and maintenance of Service Cloud/Marketing Cloud interfaces; this may require some basic programming in Ampscript.
  • Utilize interfaces with CRM to assure a seamless tracking of Guest experience; use this information to further customize experience for the Guest.
  • Work cooperatively with IT Development Team.
  • Other duties as assigned by management.




Qualifications:
  • Bachelor's degree required
  • A minimum of 3-5 years of experience in Salesforce Service Cloud and the Lightning Platform required; familiarity with Marketing Cloud and Commerce Cloud is a plus
  • Minimum of 1-3 years of experience in API's and Web Services
  • Customer focused
  • Flexible and adaptable to change
  • Tenacity and commitment to tasks
  • Self-disciplined
  • Strong analytical reasoning skills