Ref: 12345678910

Salesforce Lead Administrator

£50,000 to £60,000 GBP
System Administrators Role
Skills: Strong configuration experience ( Flows ), Mentoring or management experience, Salesforce Admin Cert
Level: Senior

Job description

12345678910

Job Description

Role & Responsibilities

Lead relationships with various partners (e.g. Natterbox and Docusign) in order to ensure issues are managed in a timely manner and root cause analysis is provided.
Peer review other configuration work to ensure quality and best practice
Leader in Sprint ceremonies including providing design/solutions and estimates for Configuration requirements
Undertake analysis of common issues in order to understand root cause and potential solutions

Provide regular trend reporting on Escalation Cases and areas of improvement to resolve common administration errors
Accountable for the resolution of Escalation Salesforce cases from Tech Service Desk
Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements
Create and maintain documentation on processes and application configuration
Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates

Support Admin team in their learning of Salesforce and guidance of best practice
Lead Administrator within Special projects

Skills & Qualifications

Demonstrable experience of working with Salesforce Lightning Experience, preferably in both B2B and B2C scenarios

Hands on configuration: process builder, flows, custom objects, dashboards, validation rules
Data clean-up, extraction, and mass changes using data loader
Experience with Sales/Service Cloud is essential
Experience with Pardot, Experience Cloud, Marketing Cloud, Communities and Omni-Channel would be a plus

Experience with 3rd party applications: Natterbox, Docusign CLM and Salesforce Maps is preferred
Experience with DevOps processes and Tools