Ref: 12345678910

Salesforce Lead Administrator

England, London

  • £50,000 to £60,000 GBP
  • System Administrators Role
  • Skills: Strong configuration experience ( Flows ), Mentoring or management experience, Salesforce Admin Cert
  • Level: Senior

Job description

Salesforce Lead Administrator


Job Description

Role & Responsibilities
  • Lead and line manage a team of Salesforce Admins
  • Guide the team to implement ways of working best practices
  • Administration and support of including:
  • Configuration updates to security
  • Creation and maintenance of Sharing rules
  • Application of Profiles, roles and permission sets
  • Creation and amendment of fields with coordination with impacted teams
  • Creation and Maintenance of Record types
  • Process automation (via Process Builder & Flows)
  • Creation and update of page layouts and Lightning Record Pages
  • Creation and maintenance of validation rules
  • Creation and maintenance of reports and dashboards
  • Lead relationships with various partners (e.g. Natterbox and Docusign) in order to ensure issues are managed in a timely manner and root cause analysis is provided.
  • Peer review other configuration work to ensure quality and best practice
  • Leader in Sprint ceremonies including providing design/solutions and estimates for Configuration requirements
  • Undertake analysis of common issues in order to understand root cause and potential solutions
  • Provide regular trend reporting on Escalation Cases and areas of improvement to resolve common administration errors
  • Accountable for the resolution of Escalation Salesforce cases from Tech Service Desk
  • Communicate and collaborate with other technical resources and internal stakeholders regarding status, technical issues, and creative solutions to support business requirements
  • Create and maintain documentation on processes and application configuration
  • Identify system inefficiencies/gaps, troubleshoot operational issues, and explore opportunities for updates
  • Support Admin team in their learning of Salesforce and guidance of best practice
  • Lead Administrator within Special projects

Skills & Qualifications
  • Demonstrable experience of working with Salesforce Lightning Experience, preferably in both B2B and B2C scenarios
  • Hands on configuration: process builder, flows, custom objects, dashboards, validation rules
  • Data clean-up, extraction, and mass changes using data loader
  • Experience with Sales/Service Cloud is essential
  • Experience with Pardot, Experience Cloud, Marketing Cloud, Communities and Omni-Channel would be a plus
  • Experience with 3rd party applications: Natterbox, Docusign CLM and Salesforce Maps is preferred
  • Experience with DevOps processes and Tools
  • ADM201 Salesforce Administrator Certificate is essential
  • Experience with lifecycle in an agile / scrum environment
  • Significant experience as a Salesforce Administrator