Ref: 12512587

Product Owner (service cloud)

Switzerland, Zürich

Job description

Product Owner (service cloud)


We are seeking a Service Cloud (Salesforce) Product Owner who has a deep understanding of the Service Cloud product suite, with more than 2 years of experience as a Product Owner. The ideal candidate will be fluent in German and have excellent communication skills. As a Service Cloud Product Owner, you will be responsible for owning the product roadmap, feature prioritization, and delivery of the Service Cloud.(Enduser position)

  • Develop and own the Service Cloud product roadmap, working closely with the business, customers, and stakeholders to ensure alignment with business goals and customer needs
  • Collaborate with cross-functional teams including engineering, design, marketing, and sales to deliver high-quality products on time and within budget
  • Conduct market research to identify customer needs, industry trends, and competitive landscape, and use these insights to inform product decisions
  • Define and prioritize features and user stories, working with the development team to ensure they are delivered to a high standard
  • Work with sales and marketing teams to develop product messaging, positioning, and go-to-market strategies
  • Conduct regular user testing and feedback sessions to ensure that the product meets user needs
  • Define and track product metrics to measure product success and inform future product development

  • Minimum of 2 years of experience as a Service Cloud Product Owner or similar role
  • Strong understanding of Salesforce and the Service Cloud
  • Fluent in German
  • Ability to prioritize and manage competing demands and timelines
  • Strong analytical skills and ability to use data to inform product decisions
  • Knowledge of agile development methodologies and tools
  • Ability to work collaboratively with cross-functional teams and stakeholders
  • Bachelor's degree in a related field (or equivalent work experience)
  • Swiss, EU, or other passport holders with active work authorization in Switzerland (B/C permit)


If you are a highly motivated individual with a passion for Salesforce and Service Cloud products, and meet the requirements listed above, we encourage you to apply for this exciting opportunity!

Please email if you need any further information.