Ref: 210323NS

Senior Salesforce Business Analyst

England, London

Job description

Senior Salesforce Business Analyst


Role & Responsibilities
  • Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
  • Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Understand technical options, limitations, costs, and risks. Communicate trade offs to business partners and work with them to shape requirements accordingly.
  • Translate conceptual user requirements into clear, detailed functional requirements.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
  • Manage requirements scoping throughout the delivery process.
  • Create artefacts as appropriate, including business case documentation, scope documentation, and process flows.
  • Support delivery teams as they develop, test, and deploy solutions.
  • Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
  • Document current processes and models to understand inefficiencies or gaps.
  • Identify and assist in prioritising opportunities to streamline business processes.
  • Promote a collaborative team environment and provide mentorship to junior-level analysts.

Skills & Qualifications
    • Experience determining the explicit and implicit needs and requirements of various stakeholders.
    • Ability to quickly learn the objectives, structures, operations and policies of a new business area.
    • Strong problem resolution, negotiation, and influencing skills.
    • Demonstrated ability to engage both developers and business partners to achieve target outcomes.
    • 4+ years of relevant Salesforce experience.
    • Salesforce Certified Administrator - ADM-201 (preferred)
    • A focused interest in learning about new Salesforce features and products