Ref: 210323NS

Senior Salesforce Business Analyst

Job description

210323NS

Role & Responsibilities

Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
Understand technical options, limitations, costs, and risks. Communicate trade offs to business partners and work with them to shape requirements accordingly.
Translate conceptual user requirements into clear, detailed functional requirements.
Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
Manage requirements scoping throughout the delivery process.
Create artefacts as appropriate, including business case documentation, scope documentation, and process flows.
Support delivery teams as they develop, test, and deploy solutions.
Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
Document current processes and models to understand inefficiencies or gaps.
Identify and assist in prioritising opportunities to streamline business processes.
Promote a collaborative team environment and provide mentorship to junior-level analysts.

Skills & Qualifications