Ref: 240821SF-2

Technical Consultant/Architect - ServiceNow - Oslo, Norway


Job description

Technical Consultant/Architect - ServiceNow - Oslo, Norway


Senior Technical Consultant/Architect - Oslo, Norway - 6 months+ Contract

This role is only open to Norwegian Citizens, but can be remote.

A major client of mine is looking for a Senior Technical Consultant or Architect to work on a huge upcoming project in Oslo, Norway. The project is going to scale-up very quickly this year, and needs experienced people to form a core team starting in mid-September.

About You:
  • Extensive experience in managing cross-functional teams and handling various clients' accounts to deliver results.
  • Manage the Program/Project E2E delivery of global ITIL processes & ServiceNow platform implementation for Business & IT users.
  • Exposure in setting up Service Integrator Organization for multiple clients.
  • Experience in CMDB data load for non-discovery data.
  • Experience in analysis of Incident, Problem, Change, CMDB data, removal of duplicate CI and maintaining the foundational data.
  • Experience in migration of Service catalog, Knowledge articles, and implementation of Service Portal, Schedule Reports and ITSM.
  • Perform Periodic audits, Gap Analysis and provide ideas for Process improvements.
  • A minimum 7-8 years' experience in a similar role (Senior Consultant) within the telecommunication sector is a strong asset.
  • Thorough knowledge of ITIL Processes, ServiceNow capabilities.
  • Having experience of doing Due Diligence of IT landscape, understand complexity and able to provide effort estimate for Processes in scope.
  • English is required.

Required Skills:
  • ITIL Certified
  • Service Management and Process Improvements
  • ITIL Process Maturity Assessments
  • Process Standardization
  • Stakeholder and relationship management
  • Project Management
  • ITSM Process consulting and Implementation

Beneficial Skills:
  • ITSM Implementation - ServiceNow, Remedy 9.x, HP, Jira
  • Discovery tool consultation (ServiceNow, BMC ADDM)
  • Strong stake holder management
  • Excellent customer interacting skills
  • Ability to work under minimal direct supervision

Contract Length:
  • 6 months guaranteed; option to extend

☏ + 46 8 502 425 42
☏ +44 (0)191 337 7670 (ext. 7670)