Ref: 28052022AT

Business Analyst

England, London

Job description

Business Analyst


Salesforce Business Analyst

Hours: Full Time

Location: London

Salary: Up to £70,000

This is a fantastic opportunity to continue your Salesforce journey with one of our well-established Salesforce End Users. The successful applicants will be offered a highly competitive salary, in addition to various benefits. The perfect candidate must be UK based and would be able to demonstrate great communication skills and knowledge of Salesforce.

Responsibilities Include:
  • Build a clear requirement gathering strategy / workshop plan for each customer engagement
  • Lead discovery workshops; facilitate large audience discussions and present solutions
  • Perform rapid analysis and decomposition of complex business information into functional requirements
  • Take ownership of customer processes; analyse and record current state technology and processes
  • Demonstrating excellent communication skills by maintaining close communication with clients and gather feedback
  • Working closely with the product manager to identify new capabilities within the Salesforce ecosystem
  • Managing the business requirements gathering and traceability processes
  • Working with business users, completing requirements elicitation & management and translate their URS (user requirements) into FRS (functional spec) documents and Acceptance Criteria
  • Help define the roadmap for CRM and shape the overall strategy
  • Ensure all changes are adopted well using clear communications with all of the relevant users

  • Previous experience as a Business Analyst
  • Have demonstrated experience and knowledge of Salesforce
  • Experience in stakeholder management and requirements gathering, workshop facilitation
  • Experience across Sales and Service Cloud
  • Salesforce ADM201, or any additional certifications
  • Demonstrated experience on delivering across multiple implementation projects
  • Hands on Salesforce experience desired
  • Experience implementing and integrating and configuring substantial system improvements within Salesforce, (e.g. using new objects, flows, process builder, workflows, validation rules)

If you'd like to apply, or for any other enquiries, please email with your most up to date CV attached.