Seeking an experienced Salesforce.com Administrator to act as a key member of a SFDC team, leading functional initiatives within the org (administration, configuration and SF best practice). Work as a key member of a highly established team with decisive SF initiatives moving forward. Client is fully committed to the optimization of SFDC and relevant 3rd part apps. This position will work collaboratively with business units in delivering solutions that enhance efficiency and improve the user experience.
Oversee a team of two (Junior Salesforce Administrator and Business Analyst) dedicated to Salesforce, mentor, and instruct them on best practices. Advance and maintain the enterprise-wide CRM implementation to ensure continued delivery of innovative, high quality solutions to meet company s needs.
4+ years of Salesforce.com Experience
2+ years in a SFDC SME role / best practice consultant role
Experience working with SFDC Developers
Experience with SFDC 3rd party applications
Familiarity with relational databases and related concepts
Experience transitioning from Salesforce.com Classic to Lightening a plus
Excellent written and oral communication skills; Demonstrates a high level of diplomacy and professionalism
Able to work independently and lead projects of moderate complexity
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Responsible for the overall configuration, design, functionality and end-user support of the Salesforce.com platform
Performs daily Salesforce administrative task and address production support issues
Propose, implement, and manage the implementation of Salesforce solutions that meet business requirements
Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
Stays up-to-date on new Salesforce features and functionality and provides recommendations for process improvements.
Develop implementation estimates and plans for phases of the delivery lifecycle, including development, testing, training, communication, deployment, and post-production support
Engage with business stakeholders to gather & analyze requirements, and propose solutions that leverage Salesforce functionality
Present solution options, evaluating the pros and cons of declarative configuration against code and customization
Assist in the management of integration of applications connected to Salesforce.com, including but not limited to Salesforce CPQ (SteelBrick), Marketo, Wave analytics
Collaborate with Business Operations, Information Technology and other business stakeholders to drive operational efficiency