Ref: 31/2023/BA

Salesforce Business Analyst

England, London

Job description

Salesforce Business Analyst


Key Responsibilities
  • Obtain a deep understanding of relevant business area(s) to be able to recommend solutions and build high-quality requirements.
  • Use a variety of techniques to understand business requirements, such as interviews, workshops, surveys, site visits, and storyboards.
  • Shape business requirements by making recommendations and suggesting alternatives to proposed solutions.
  • Understand technical options, limitations, costs, and risks. Communicate tradeoffs to business partners and work with them to shape requirements accordingly.
  • Translate conceptual user requirements into clear, detailed functional requirements.
  • Work with business and delivery teams to prioritize requirements.
  • Help resolve competing priorities between stakeholder groups by facilitating stakeholder discussions, and escalate issues where appropriate.
  • Manage requirements scoping throughout the delivery process.
  • Create artefacts as appropriate, including business case documentation, scope documentation, and process flows.
  • Support delivery teams as they develop, test, and deploy solutions.
  • Review delivery team output to ensure requirements are correctly interpreted; define and execute test cases.
  • Document current processes and models to understand inefficiencies or gaps.
  • Identify and assist in prioritizing opportunities to streamline business processes.
  • Promote a collaborative team environment and provide mentorship to junior-level analysts.

Skills and Competencies
  • Experience determining the explicit and implicit needs and requirements of various stakeholders.
  • Ability to quickly learn the objectives, structures, operations and policies of a new business area.
  • Strong problem resolution, negotiation, and influencing skills.
  • Demonstrated ability to engage both developers and business partners to achieve target outcomes.
  • 2-4 years of relevant Salesforce experience.
  • Certified Salesforce Administrator qualification plus at least one of the following certifications: Advanced Administrator, Sales Cloud
  • Proven track record of managing Salesforce projects and hands on experience with Salesforce administration and configuration tasks.
  • A focused interest in learning about new Salesforce features and products and interest in the programmatic side of Salesforce is a plus.
  • Experience working with automation tools such as Process Builder, Flow Builder, approval processes and validation rules.
  • Ability to translate user requirements into point-and-click solutions. for all Salesforce roles UK&I wide.