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Salesforce Administrator- Washington, D.C.- FT- $110-130K

USA, District of Columbia

Job description

Salesforce Administrator- Washington, D.C.- FT- $110-130K


Salesforce Administrator- Remote- FT- $110-130K

Salesforce Administrator- Remote- FT- $110-130K

The Salesforce Administrator will manage day-to-day system support, optimization, reporting, business process configurations, security assignments, and, more generally, adopt best practices relating to the use of Salesforce. The Lead Administrator will be responsible for the day-to-day configuration, support, maintenance, and improvement of our Salesforce environment, as well as day-to-day IT operational activities, such as supporting end users.

This role will also work closely with decision makers to identify, recommend, develop, implement, and support cost-effective technology solutions for the organization. The Lead Administrator must have demonstrated excellent technical and collaboration skills, a strong sense of personal accountability, and the real desire to achieve accurate and timely data and see it used to drive decisions across the organization. The individual will contribute to and perform analyses, create and maintain CRM dashboards, and support functional areas by demonstrating how best to leverage data and business process capabilities to increase ABA effectiveness and efficiency.

Key Duties and Responsibilities:
  • Manage and administer the company's SalesForce environment of 200+ users
  • Ensure users have access to Salesforce SalesCloud, ServiceCloud,NimbleAMS, and applications.
  • Manage new user setup/deactivation, roles, profiles, permissions, public groups.
  • Migrate approved metadata from Stage to PROD and maintain environments.
  • Handle all basic administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine duties.
  • Define procedures and guidelines and create support documentation as needed.
  • Serve as a system and data liaison with third parties and internal/external stakeholders.
  • Assess impact, manage testing and conduct implementation of Salesforce and NimbleAMS releases to Stage and Production environment 3x/year each.
  • Prepare for upgrades, seasonal releases and long-term projects.
  • Maintain the Release Management process for custom code deployment that support multiple developers and includes testing, quality assurance, and version control.
  • Manage Salesforce performance: engineer code and declarative solutions to handle large volume data and avoid errors due to Salesforce governor limits and platform restrictions.
  • Manage automated daily backups of Salesforce metadata.
  • Collaborate with Lead Salesforce Developer on administration and configuration requirements
  • Provide daily triage support: research and resolve problems, unexpected process/integration errors; recommends solutions or alternative methods to meet requirements
  • Perform Incident Management/Root Cause Analysis/Solution Management

  • Certified Salesforce Administrator certification
  • Bachelor's degree in Information Systems, Information Science or related field or commensurate experience
  • 4+ years of experience providing operational support using Salesforce CRM product suite, including Sales Cloud and Service Cloud and developing/configuring in Lightning
  • Minimum of 1 year experience with databases, database management, and SQL
  • Minimum of 6 months experience with declarative development tools such as Process Builder, Visual Workflow, Lightning App Builder, etc.
  • Knowledge of Nimble AMS strongly preferred

Mason Frank International is the global leader for recruitment, supporting more jobs than any other agency. We deal with both Partners & End Users throughout North America. By specializing solely in placing candidates in the market I have built relationships with most of the key employers in the US and have an unrivalled understanding of where the best opportunities and jobs are.

I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. To apply for this role or for information on the market and some of the opportunities that are available I can be contacted at 980-259-7963 or