Salesforce Industries Functional Solutions Architect is tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows and focus on Salesforce Industries functionality. The FSA will elicit current state pain points and uncover gaps in CRM best practices. From the session output, the FSA will lead design, with the delivery team, for a future state solution and be responsible for its approval and decomposition into user stories. When appropriate, they will also produce more detailed supporting materials such as business cases, business process diagrams, wireframes and other context diagrams.
As a Certified Salesforce and Salesforce Industries Consultant, the FSA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The FSA presents complex information equally well to a level audience or a developer community. The FSA has hands on experience implementing Safesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.
In addition, as part of the Salesforce Industries practice you will be expected to support the development of assets to support sales teams.
Functional Solutions Architect will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement salesforce.com.
As the Regional FSA it expected that this person will be able to lead the team for a project through the discovery activites and be able to transition the work to the Delivery Team. In addition to providing discovery guidance she/he will also provide the input on how best to document and what artifacts will support the development team and customer.
Provides recommendations as to which Process Libraries might be applicable.
Specific areas of concentration include: Build a clear requirements development strategy for each customer engagement. Strong understanding of Salesforces capabilities and limitations and can clearly communicate those to customers. Lead discovery workshops, which includes the facilitation of large audiences, solution presentations, and prototype demonstrations.
Ability to organize and drive process reengineering sessions
Experience with Org Merge projects Responsible for identification and inventory of customer process pain points and gaps in best practices.
Perform rapid analysis and decomposition of complex business information into technical process components. Perform business process modelling, User experience modeling and basic technical architecture diagramming.
Can interpret technical and business strategy roadmaps and apply a detailed technical solution. Comfortable building and demonstrating prototypes in Salesforce. Strong presenter to C Suite level audiences as well as technical teams.
Comfortable with heavy involvement in user acceptance test planning.
Effectively leverage multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities
Bachelor's degree in Computer Science, Software Engineering, MIS or equivalent combination of education and experience 5+ years' experience as a Business Analyst or Systems Consultant for a mid-to-large sized organization, or direct consulting expertise leading sales and marketing transformation projects
Experience with salesforce.com configuration Experience with salesforce.com custom development
Experience with Salesforce Industries engagement (AKA Vlocity)
Experience developing LOE's in conjunction with sales Strong presentation and communication skills
Familiarity with enterprise integration tools and extract, transformation and load (ETL) tools