Salesforce application manager

Job Description

Main Task

• Provide technical support for the Salesforce application portfolio including Sales Cloud, Service Cloud, Marketing Cloud, B2B Commerce, and corresponding interfaces.
• Ensure the availability of the application and provide 2nd level support.
• Analyze business requirements and develop specifications for services and applications.
• Record and coordinate application changes in respective boards and committees.
• Plan and execute release updates in coordination with the service owner.
• Collaborate in projects within the service and application environment.
• Create system documentation and test cases including planning and execution of trainings.

Your profile

• Bachelor's degree in a related field (or equivalent work experience)
• At least 2 years of professional experience in IT application support.
• IT field education background is an advantage.
• Analytical and networked thinking ability and appreciate contact with various stakeholders.
• Fluent in German and English
• Swiss, EU, or other passport holders with active work authorization in Switzerland (B/C permit)

Interested?

If you are a highly motivated individual with a passion for Salesforce and Service Cloud products, and meet the requirements listed above, we encourage you to apply for this exciting opportunity!

Please email h.son@masonfrank.com if you need any further information.