Ref: BAMH0811

CRM Business Analyst

England, Berkshire

Job description

CRM Business Analyst

BAMH0811



Job Description

My client are a global manufacturing company who are seeking a Business Analyst with CRM experience to join their team!

This is an amazing opportunity to be a part of a fantastic team with a great culture!


Role & Responsibilities
  • Identify opportunities for process improvement and make recommendations to the BPOs - through process reviews, or data analysis
  • Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
  • Work with the Project Manager to lead and facilitate discussions with business stakeholders to establish the scope, business needs, project objectives, acceptance criteria and expectations.



Skills & Qualifications
  • 3-4 years' Salesforce experience
  • Understands customer journeys
  • Excellent communication skills



Benefits
  • Supportive and inclusive culture
  • Parking on-site
  • Private medical and dental care