CRM Business Analyst

Job Description

My client are a global manufacturing company who are seeking a Business Analyst with CRM experience to join their team!

This is an amazing opportunity to be a part of a fantastic team with a great culture!


Role & Responsibilities

• Identify opportunities for process improvement and make recommendations to the BPOs - through process reviews, or data analysis
• Work with BPOs, other Business Analysts and the Development team to produce clear and well documented business requirements, process and data flow diagrams and key user guides.
• Work with the Project Manager to lead and facilitate discussions with business stakeholders to establish the scope, business needs, project objectives, acceptance criteria and expectations.

Skills & Qualifications

• 3-4 years' Salesforce experience
• Understands customer journeys
• Excellent communication skills
  
  

Benefits

• Supportive and inclusive culture
• Parking on-site
• Private medical and dental care