Ref: BO024

Salesforce Business Analyst

England, Tyne and Wear

Job description

Salesforce Business Analyst


Job Description

A globally recognized End User, an innovator in the global education space is looking for their next Salesforce Business Analyst to join their rapidly growing, dynamic team.

You'll have the chance to work in a global and innovative organisation to contribute to their mission ensuring the integrity of global education and improving learning outcomes significantly.

Role & Responsibilities
  • Work with key sales leaders to improve process, tools and systems to ensure they have the best capabilities to support the sales effort
  • Discover, analyze, and define business processes and system requirements to achieve defined business outcomes
  • Contribute to end to end test plan creation, scenarios and scripts
  • Lead and coordinate End to End and Business Acceptance Testing phases supporting business testers as required
  • Work with Sales Operations and Sales Enablement to drive systems improvements, and roll out new features and processes
  • Lead and support the Salesforce Admins to share knowledge and help them resolve Helpdesk issues
  • Act as a mentor to less experienced Business Analysts, Salesforce Admins and other team members

Skills & Qualifications
  • Experience of writing User Stories as a technique to capture and articulate business requirements
  • Exposure to the breath of the Salesforce ecosystems (Sales, Service, Communities, CPQ, Pardot)
  • Salesforce CRM experience; Salesforce Admin certifications with good knowledge of one or more of these areas: sales cloud, service cloud, CPQ
  • Business process analysis, data modeling, and detailed functional design skills
  • Passion for continuous learning, positive attitude and strong attention to detail

  • Competitive salary
  • Professional working environment supporting career development
  • Fully remote working option
  • Working within a large Salesforce team in a global organisation