My client who are a global CRM company based in Reading and are looking for an Implementation Consultant to join their growing team of Consultants. You will be responsible for ensuring the success of customer CRM implementations, customer engagement & helping with the strategy for the customer transformation.
Collaborate with customers, other consultants and core stakeholders to understand user requirements. Ensure that design and realisation of functional solutions are fit for purpose and delivered against stated business requirements, assess available technologies, recommend solution options according to the customer's activities and requirements.
Role & Responsibilities
Work with the sales team in a pre-sales capacity.
Help customers to clearly define their requirements through needs analysis and business process reviews.
Document customer requirements and help to produce project plans which guide the customers through a successful implementation.
Define data migration strategies and help customers migrate their data.
Configure the platform to meet customer requirements.
Project management of smaller projects and implementations, ensuring that milestones are met, and customer expectations are achieved.
Work with the product management and the engineering teams to influence the product roadmap based on customer feedback.
Skills & Qualifications
Great understanding of Implementation of multiple projects
Experience in working within a team or willing to work alongside team members to complete tasks
Ability to understand customer requirements
Have customer and stakeholder facing skills
Have great knowledge of CRM systems
Coming from a Salesforce back ground is beneficial
Room for growth
Great working environment
Company days and incentives
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