My Client are a Non Profit organisation based in the South East of the UK and are actively looking for a Salesforce Admin to join their team. You will be the face of the platform and be the go-to person with the Business with anything Salesforce related. You will be working with a team of Super users including the operations team as they look to improve the business using the Platform.
This role would be perfect for anyone who is working or has worked in the Non Profit space using NonProfit success packages. Sales and Service Cloud experience is preferred also.
Role & Responsibilities
Work with colleagues to continually review customer journeys, ensuring they conform to best practice user experiences and are efficient in resource use
Work closely with colleagues to build seamless and engaging online journeys which integrate perfectly with Salesforce
Embed analytics tools that provide Parentkind much greater insight in to our KPI performance through Salesforce
Ensure automation and manual processes are in place to meet data retention and deletion requirements in line with organisation wide retention schedules
Manage the integration and continuous improvements of all our systems and ensure that our relationships with all digital system suppliers are account managed
Support, coach and mentor wider team members in order to support the adoption of Salesforce across the organisation
Be our in house expert for Salesforce to ensure the sales, service, and non-profit cloud features of this system are efficiently deployed and all staff are trained successfully use them
Skills & Qualifications
12 - 18 Month experience in Service Cloud, Sales Cloud and NonProfit Success Package
Salesforce ADM201 certified or working towards it with commercial experience in Salesforce being a must
Ability to work well within a team and speak with non technical members of the team and customers
Flexible working hours
Flexibly with Holidays
Child care vouchers
Fully remote options
Great NonProfit business with a great work culture and team bonding events
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