Developing and supporting the company's instance of Salesforce to over 600 global users.
Responsible for ongoing system functionality, maintenance, accessibility, and updates.
Provide daily support to internal users in addressing Salesforce questions and requests.
Responsible to conduct individual and team Salesforce trainings for onboarding new hires and to educate users on Salesforce processes & best practices.
Hands on configuration of new and existing Salesforce.com
features including user management, roles/profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflow rules, email templates
Develop reports and dashboards to allow for business insight and support decision making.
Collaborate with end users to understand business processes, understand needs, resolve issues, and meet business requirements
Focus on user efficiencies, solving business/customer issues, invent creative solutions, and ensure data accuracy across the system.
Employ industry best practices for data hygiene to maintain a clean, standardized, de-duplicated, and accurate database.
Document procedures, policies, and systems.
Responsible for data management, and import via Third Party application tools (i.e., Demand Tools)
Salesforce Admin team
Supports sales, marketing, & operations departments with Accounts, Leads, Opportunities, Reports & Dashboards
3 - 5 years of experience & knowledge of Salesforce
Bachelor's degree in computer science or business-related field
Strong MS Excel and analytical skills to respond to requests and identify customizations
Upbeat, positive approach to tasks and team member interactions
Outstanding project management skills
Excellent written and verbal communication skills
Organized & strong attention to detail
Self-motivated work style
Must be able to work in the US without sponsorship