newRef: MPSF011022

Salesforce Production Support Specialist

USA, Georgia

Job description

Salesforce Production Support Specialist


Position: Salesforce Production Support Specialist

Company: Financial Services Client

Location: Remote

Type of Role: Full Time

Salary: $120K

The successful candidate will be responsible for tracking and managing issues in Salesforce, and working with multiple teams to implement a fix. If you are looking for an exciting opportunity to work with a strong support team and directly with business stakeholders, and prefer being in the Salesforce ecosystem, we are interested in meeting you.

Responsibilities & Duties
  • 5-8 years of experience in Salesforce Administration, Support or Development
  • Works with vendors and employees in a distributed Onshore/Offshore model
  • Hands on experience with Salesforce related admin responsibilities such as system configuration, platform services, security and data migration/manipulation.
  • Experience with Integration between and various systems, platforms, and data migration (Dataloader, etc.)
  • Experience with external application integration through SOAP and REST APIs and troubleshooting integration issues.
  • Examine Salesforce error and debug logs for any performance issues
  • Ability to understand existing Apex classes, triggers, Lightning Web Components and Visualforce
  • Look at the login history table to spot any user lockouts, excessive login errors, and unexpected IP addresses
  • Knowledge of CPQ and DocuSign required
  • Resolve Salesforce issue tickets and actively participate in Outage bridge meetings.
  • Develop support Knowledgebase to be used by the support team
  • Provide great customer service for users across the organization in response to reported issues in the production environment.
  • Incident and service request ticket creation, updating and closure. Familiarity with an incident tracking application such as HP Service Manager.
  • Experience with remote access tools for troubleshooting issues with end users.
  • Phone support skills for interactions with internal and external customers when needed.
  • Ability to handle multiple priorities and adjust workflow accordingly, including triaging incidents during shift.
  • Monitor for alerts, failures or problems. Update daily shift logs. Creation of and transmission of daily and ad hoc reports.
  • Creates and run scheduled reports, ad hoc reports and customized analytical reports and dashboards

Qualifications and Skills

- 5 to 8 years' experience with Salesforce administration, sales cloud and service cloud in Lightning platform

- Experience tracking defects and new requests raised by business stakeholders

- Hands on experience debugging and resolving issues code and configuration

- Experience in User Management, Roles, Profiles, Sharing Rules and other security concepts

- Experience in configuration using process builders, workflows, validation rules, assignment rules, approval processes and other administrative concepts

- Working knowledge of security concepts such as single sign on, multi-factor authentication and data security (Shield)

- Knowledge of CPQ and DocuSign required

- Expertise in Data Tools such as Dataloader

- Hands-on experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN

- Hands-on experience with environment management activities such as refreshes, data masking etc.

- Experience with development technologies such as Apex/VF, Aura, Lightning web components etc.

- Integration experience using Web service technologies (Soap, Rest) and Middleware tools such as Informatica, Jitterbit and MuleSoft
- Hands on experience on Agile framework and DevOps

- Maintain Salesforce Admin and other relevant certifications and continually explore solution capabilities of the Salesforce ecosystem

- Salesforce certified administrator, certified App Builder
- Bachelor's degree or equivalent
- Must be authorized to work for any U.S. employer

Mason Frank International is the global leader for recruitment, supporting more jobs than any other agency. We deal with both Partners & End Users throughout North America. By specializing solely in placing candidates in the market I have built relationships with most of the key employers in the US and have an unrivalled understanding of where the best opportunities and jobs are. I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. To apply for this role or for information on the market and some of the opportunities that are available I can be contacted at