Ref: SC140122

Salesforce Business Analyst up to £55.000

England, London

Job description

Salesforce Business Analyst up to £55.000

SC140122



Job Description

Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and develop himself and the company. They are looking for a Salesforce Business Analyst with service cloud experience. The role requires 2days in the office. London based.


Role & Responsibilities
  • Analyse and understand customer journeys and business needs, developing an accurate view of user cases and user journeys across all divisions, as well as the differing business contexts
  • Document IT systems Support model and governance model across all user cases highlighting any gaps
  • Translate business requirements into user stories based on clients and advisers' journeys



Skills & Qualifications
  • 3+ years' experience in Business Analyst client care roles in an omnichannel environment
  • Excellent documentation and written skills to manage user stories, process flows, and architecture diagrams
  • team attitude, approachable and good communication skills with the ability to work collaboratively, influence and generate stakeholder engagement