Salesforce Business Analyst - Non-for-Profit Sector
Global non-for-profit organisation with offices in over 20 countries with a diverse range of employees both paid and volunteer. The organisation makes a huge impact on the lives of many individuals and is looking for somebody that is passionate about making a positive change in the world.
Summary and Responsibilities:
The Salesforce Business Analyst is responsible for the full range of IT system requirements including analysis, project management, stakeholder management, Salesforce configuration and all overarching aspects of the organisations Salesforce management.
Design and/or update CRM reports and dashboards to effectively measure key business metrics for success
Execute a cadence to share system information to key business stakeholders
Capture user feedback to improve or enhance the CRM user experience, education or awareness
Advance skills and knowledge of declarative development of CRM
Keep abreast of new Salesforce features and functionality to provide recommendations for process improvement
Manage users to maximise license utilisation; set-up new users, deactivate inactive users and maintain current user roles and profiles
Strong knowledge of all aspects of the Salesforce platform
Business analysis understanding
Ability to guide on system design and implementations
Excellent stakeholder management skills, with the ability to communicate with people from different cultures across different time zones.
Required Certifications and experience
2+ years Salesforce experience
The opportunity to truly make a difference in people's lives
Opportunity to take ownership in a diverse, global IT environment
Excellent package and benefits
Opportunity to work remotely or hybrid as preferred
Please contact me directly at email@example.com for a confidential discussion about this role, or any other in the Benelux Salesforce market.