Ref: SfBA123

Business Analyst

Netherlands, North Holland

Job description

Business Analyst

SfBA123



Global Retail organisation requires a dynamic Business Analyst for it's Customer Experience team.

You will be integral in the digitisation of the organisations customer experience by developing all aspects of the customer platform, including the website & all of its integrated applications.

Requirements
  • Broad process knowledge across sales, contract & order management, marketing, customer service and support.
  • Experience working with a range of customer facing technologies
  • 2+ years proven business analysis experience
  • Experience working within complex technology environments
  • English language skills


The role
  • Your role will determine the requirements within the business customer experience team
  • Work with internal stakeholders to communicate business requirements across the business
  • You will define clear business processes & data models
  • Be the linchpin between the business and technical teams
  • You will work closely with PM's & Scrum Masters on all aspects of delivery


The Benefits
  • Excellent package - €65.000 per year
  • Flexible working arrangement, 1 day in office per week - Fully remote for the summer holidays!
  • Forward thinking working environment with like minded, collaborative colleagues


Please apply directly, for further information please contact t.pyke@masonfrank.com