Technical Business Analyst (Salesforce)

Job Description

My client are a reputable and thriving end-user operating in the travel industry. They currently have over 30 heads in their CRM team and are looking to add a technical BA to join!

This role will be a part-time position with the choice to work from anything between 2.5 - 4 days per week.


Role & Responsibilities

• Build a strong understanding of the business to identify true needs and requirements.
• Analyse and interpret business needs into scalable Tech solutions and/or improved/changed business processes
• Work with teams to identify synergies / best practises across the group & analyse the balance
  between system scalability and specific market or brand requirements
• Define, document and present business requirements.
• Understand, document & manage dependencies with or impact on other systems / projects
• Support project implementation and the handover of new solutions (e.g. testing, training, handover to
  application support)
• Work within a defined project structure, supporting the PM to understand how changes may impact
  scope, quality, timescales or cost as needed.

Skills & Qualifications

• 2-3 years' experience as a technical business analyst
• Salesforce experience
• Excellent analytical and technical skills
• Experience gathering and analysing business requirements
• Turning technical requirements into functional solutions
• Strong stakeholder management and communication skills

Benefits

• Gain expsoure to a variety of different techs
• Excellent travel discounts and perks!
• Career progression and development opportunities
• Chance to be a part of a collaborative and sociable team