Ref: a0M1i00000HldTUAHDS

Salesforce Business Systems Analyst

USA, Illinois

Job description

Salesforce Business Systems Analyst

a0M1i00000HldTUAHDS



Job Description

The Business Systems Analyst should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BSA presents complex information equally well to a C-level audience or a developer community. The BSA has hands on experience implementing Salesforce.com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.


Role & Responsibilities:

* Building a clear requirements development strategy for each customer engagement
* Leading discovery workshops, which includes the facilitation and solution presentations
* Defining Personas.
* Documenting requirements in User Story format
* Organizing and driving process re-engineering sessions
* Identifying and creating an inventory of customer process pain points and gaps in best practices
* Performing rapid analysis and decomposition of complex business information into functional process components
* Perform business process modelling, user experience modeling, and basic technical architecture diagramming
* Interpreting technical and business strategy roadmaps
* Building and demonstrating prototypes in Salesforce
* Presenting to executive level audiences as well as technical teams
* Participate and guide customers through user acceptance test planning and execution
* An understanding of Salesforce's capabilities and limitations. Able to clearly communicate those to customers
* Leveraging multiple implementation team types (User experience, Change Management, Global Development Centers, Developer Communities)


Skills & Qualifications

* Experience with Salesforce.com configuration and familiarity with Salesforce.com custom development.
* Financial Service Cloud experience preferred.
* Sales Cloud experience is required.
* Financial industry experience is preferred.
* Experience developing LOE's in conjunction with the technology team.
* Strong presentation and communication skills.
* 1 out of 3 of the following Salesforce.com Consultant Certifications: Sales, Service, or Community Cloud.