Salesforce Production Support Specialist

Summary

This Client is looking for a Production Support Lead for their Salesforce Platform. The successful candidate will be responsible for tracking and managing issues in Salesforce, and working with multiple teams to implement a fix. If you are looking for an exciting opportunity to work with a strong support team and directly with business stakeholders, and prefer being in the Salesforce ecosystem, we are interested in meeting you.



Responsibilities & Duties

5-8 years of experience in Salesforce Administration, Support or Development

Hands on experience with Salesforce related admin responsibilities such as system configuration, platform services, security and data migration/manipulation.

Experience with Integration between Force.com and various systems, platforms, and data migration (Dataloader, etc.)

Examine Salesforce error and debug logs for any performance issues

Ability to understand existing Apex classes, triggers, Lightning Web Components and Visualforce

Knowledge of CPQ and DocuSign required


Experience with remote access tools for troubleshooting issues with end users.

Phone support skills for interactions with internal and external customers when needed.

Ability to handle multiple priorities and adjust workflow accordingly, including triaging incidents during shift.

Monitor for alerts, failures or problems. Update daily shift logs. Creation of and transmission of daily and ad hoc reports.



Qualifications and Skills

- Experience tracking defects and new requests raised by business stakeholders

- Hands on experience debugging and resolving issues code and configuration

- Experience in User Management, Roles, Profiles, Sharing Rules and other security concepts

- Experience in configuration using process builders, workflows, validation rules, assignment rules, approval processes and other administrative concepts

- Working knowledge of security concepts such as single sign on, multi-factor authentication and data security (Shield)

- Hands-on experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, SVN

- Experience with development technologies such as Apex/VF, Aura, Lightning web components etc.