Salesforce Help Desk Associate | $70-80k | San Fran (Hybrid)

Salesforce Help Desk Support Associate

Salary: $70,000-80,000+bonuses/benefits | San Francisco (Hybrid: M-W in office)



Job Description

Are you someone who enjoys solving problems, helping others and staying on the cutting edge of CRM technology? This is the opportunity for you.

This role is responsible for assisting colleagues with operational questions and issues they have throughout the day. This role will be focused on Salesforce product support and delivery for our Wealth Management sales organizations. Key priorities: increasing user engagement and capabilities of the Salesforce Financial Services Cloud platform within the department.

Role & Responsibilities

• Receive incoming calls from end users and provide accurate, efficient resolutions;
• Log incoming calls and resolutions;
• Assist colleagues with troubleshooting and system navigation issues;
• Collaborate to identify common issues and training opportunities within Salesforce;
• Identify and implement Salesforce best practices to increase utilization and improve workflows.

Skills & Qualifications

• 2+ Years' experience with Salesforce or relevant CRM technology;
• Great interpersonal and exceptional communication skills;
• ability to work collaboratively with a variety of business stakeholders and Information Services teams;
• Detail oriented, with high degree of accuracy required;
• Experience with Financial Service Cloud is a plus;
• Experience in Banking/Financial industry and/or Service Industry is a plus;
• Excellent organizational and time management skills.

Benefits

• Let's start with the fun ones:
• Health and Wellness stipend monthly (can even be spend on a mani-pedi, massage, etc)
• Errand running services
• Vacation/party planning services
• Competitive compensation package
• Hybrid Commute-Remote Flexibility
• Full benefits package (Medical, Dental, Vision, etc.)
• Awesome Culture
• Work Life Balance
• Career Growth Flexibility

Client is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations. Client will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

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If this is a position that you could see yourself in and you are looking for a company that wants to invest in you, Apply now to get an immediate response! Interviews can take place immediately.

Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialize within the Salesforce.com marketplace and have a proven reputation in delivering both permanent and contract professionals throughout America. We have a ride and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.

To discuss this and other exciting Salesforce.com opportunities in more detail, please send your CV to l.tully@masonfrank.com or call 312.651.3026.

*No third parties. * This is a permanent, full-time opportunity. Not available for C2C/C2H.

Mason Frank International Ltd is acting as an employment agency in relation to this vacancy.