Ref: a0M1i00000JWfe4EAD

Vice President, Salesforce Support | San Francisco | Hybrid

USA, California

  • 190000 to 220000 USD
  • Other Positions Role
  • Skills: Salesforce, support, help desk, tech support, vice president, VP, operations, service, finanical services, banking, private wealth management,
  • Level: Mid-level

Job description

Vice President, Salesforce Support | San Francisco | Hybrid


Vice President, ServiceOne Salesforce Operations (Support)

San Francisco (Also open to NYC, LA or Boston) | Hybrid: 3 days in office

A major Financial Services client headquartered in the Bay Area is seeking a Vice President to head up their ServiceOne Salesforce Operations (Support) department as they begin to implement Salesforce Financial Services Cloud (FSC). Getting in early will afford this candidate an opportunity to shape their own team and how Salesforce is implemented at this institution.

As Vice President of the Salesforce Support department, this candidate would have multiple direct reports to manage. They will also be interacting regularly with business stakeholders, department heads and other Information Services teams.

What you'll do as Vice President, Service One Salesforce Operations (Support):
  • Develop and support an effective team of Salesforce Technical Support Specialists;
  • Assist team with troubleshooting and system navigation issues;
  • Identify and implement Salesforce best practices to increase utilization and improve workflows;
  • Craft training session to support end-user functionality;
  • Identify and implement Salesforce best practices to increase utilization and improve workflows;
  • Analyze data to report to management

You could be a great fit if you have:
  • 5-7+ years of Salesforce (or relevant CRM technology) experience;
  • 5-7+ years of experience in the Financial Services industry;
  • Highly organized with excellent verbal and written communication skills;
  • Strong management skills;
  • Detail oriented with strong analytical and problem-solving skill.

  • Let's start with the fun ones:
    • Health and Wellness stipend monthly (can even be spend on a mani-pedi, massage, etc)
    • Errand running services
    • Vacation/party planning services
  • Competitive compensation package
  • Hybrid Commute-Remote Flexibility
  • Full benefits package (Medical, Dental, Vision, etc.)
  • Awesome Culture
  • Work Life Balance
  • Career Growth Flexibility

Client is subject to federal laws that restrict the employment of individuals with certain types of criminal histories, including FDIA Section 19 and FINRA. To the extent not inconsistent with our obligations under those federal laws and regulations. Client will consider qualified candidates with criminal histories in a manner consistent with the Los Angeles and San Francisco ban-the-box laws.

If this is a position that you could see yourself in and you are looking for a company that wants to invest in you, Apply now to get an immediate response! Interviews can take place immediately.

Mason Frank International Ltd is an established market leading recruitment business. We solely specialize within the marketplace and have a proven reputation in delivering both permanent and contract professionals throughout America. We have a ride and diverse client base consisting of the most respected Consulting practices and End Users.

To discuss this and other exciting opportunities in more detail, please send your CV to or call 312.651.3026.

*No third parties. * This is a permanent, full-time opportunity. Not available for C2C/C2H.

Mason Frank International Ltd is acting as an employment agency in relation to this vacancy.