Ref: a0M1i00000QSfSEEA1

IS Clienteling Digital Expert

Italy, Rome (province)

Job description

IS Clienteling Digital Expert

a0M1i00000QSfSEEA1



Main Accountabilities
  • Responsible for leading multidisciplinary delivery teams to build new features and support the platform, using the appropriate Agile methodology
  • Ensure information system development coherence with IT and Business objectives, making the best use of the latest developments in technical architectures; validate evolution/changes scenarios.
  • Support the definition of roadmap for any given product and ensure this is translated into user stories, which are then effectively planned for delivery
  • Partner with the business departments in proposing simplification and evolution/change scenarios taking into account both business and technical requirements and constraints
  • Assess the implications of new IT solutions, ensuring coordination and management of interdependencies as well as interoperability, scalability usability and security.
  • Ensure a consolidated functional and/or technological architecture overview
  • Suggest new and innovative solutions, performing benchmark analysis and creating a network of contacts
  • Collaborate and support cross functional projects ensuring the integrity of the information system in compliance with business and technology strategies.
  • Coordinate resources from different departments/locations (China and corporate), within multiple Information Technology Units.
  • Support vendor and supplier selection in accordance to the Information System &Technology Unit manager
  • Coordinate vendor's team, monitoring activities, deliverables, timing and status of the assigned initiatives.




Technical skills
  • Experience and/ or certification of the Agile methodology & DevOps
  • Knowledge of Clienteling processes & Trends
  • CRM experience (preferably Salesforce Service/Marketing Cloud)
  • Knowledge of Omnichannel with particular focus on Ecommerce and Digital processes & Trends
  • Ecommerce experience (preferably Salesforce Commerce Cloud)
  • Knowledge of Omnichannel processes & Trends (CRM, Ecommerce, store)
  • Experience of Omnichannel solutions integration (Ecommerce, CRM, OMS, ERP)
  • Experience in Scrum Master
  • Architectural knowledge
  • Solid Project Management skills
  • Knowledge of market main IS&T architectural solutions
  • Understanding of mobile solutions and standards.
  • Fluency in English is mandatory