Ref: a0M1i00000QSfSEEA1

IS Clienteling Digital Expert

Job description

a0M1i00000QSfSEEA1

Main Accountabilities

Responsible for leading multidisciplinary delivery teams to build new features and support the platform, using the appropriate Agile methodology
Ensure information system development coherence with IT and Business objectives, making the best use of the latest developments in technical architectures; validate evolution/changes scenarios.
Support the definition of roadmap for any given product and ensure this is translated into user stories, which are then effectively planned for delivery
Partner with the business departments in proposing simplification and evolution/change scenarios taking into account both business and technical requirements and constraints
Assess the implications of new IT solutions, ensuring coordination and management of interdependencies as well as interoperability, scalability usability and security.
Ensure a consolidated functional and/or technological architecture overview
Suggest new and innovative solutions, performing benchmark analysis and creating a network of contacts
Collaborate and support cross functional projects ensuring the integrity of the information system in compliance with business and technology strategies.
Coordinate resources from different departments/locations (China and corporate), within multiple Information Technology Units.
Support vendor and supplier selection in accordance to the Information System &Technology Unit manager
Coordinate vendor's team, monitoring activities, deliverables, timing and status of the assigned initiatives.

Technical skills

Experience and/ or certification of the Agile methodology & DevOps
Knowledge of Clienteling processes & Trends
CRM experience (preferably Salesforce Service/Marketing Cloud)
Knowledge of Omnichannel with particular focus on Ecommerce and Digital processes & Trends
Ecommerce experience (preferably Salesforce Commerce Cloud)
Knowledge of Omnichannel processes & Trends (CRM, Ecommerce, store)
Experience of Omnichannel solutions integration (Ecommerce, CRM, OMS, ERP)
Experience in Scrum Master
Architectural knowledge
Solid Project Management skills
Knowledge of market main IS&T architectural solutions
Understanding of mobile solutions and standards.
Fluency in English is mandatory