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• Provide strategic direction and leadership to the internal technology team, driving the implementation and optimization of sales, services, quoting, pricing, and invoicing systems to boost productivity and efficiency.
• Collaborate closely with sales leadership to translate business objectives into technological roadmaps and solutions that facilitate scalable growth.
• Supervise the management and optimization of CRM, CPQ, and order management systems, ensuring seamless integration with other sales technologies.
• Oversee the development of custom software tools and products tailored to internal stakeholders' needs.
• Lead the Salesforce technical team, offering guidance and support to uphold best practices and technical proficiency.
• Foster innovation in sales technology, continually assessing emerging trends to enhance the sales process and elevate customer experiences.
• Partner with cross-functional teams, including sales, services, commercial operations, and finance, to align technology initiatives with overarching business goals.
• Cultivate a high-performing technology organization focused on stakeholder satisfaction, superior engineering, and operational excellence.

• Bachelor's degree in Computer Science or a related field.
• Minimum of 15 years of experience in internal technology with the aforementioned business expertise.
• Extensive knowledge of sales processes, services, and CPQ systems, with hands-on experience in implementing and optimizing sales technologies.
• Proficiency in Salesforce platform, including Sales Cloud, Service Cloud, and CPQ, with a proven ability to lead Salesforce technical initiatives.
• Strong leadership and management skills, with the capacity to inspire teams and drive results.
• Strategic thinker with exceptional problem-solving abilities and a results-driven mindset.
• Excellent communication and interpersonal skills, facilitating effective collaboration across all organizational levels.
• Demonstrated ability to thrive in a fast-paced environment and manage competing priorities effectively.

Responsibilities

• Collaborating with the Salesforce Administrator to validate business requirements and any considerations (security, scalability, limits)
• Develop Apex (classes and triggers), to extend Salesforce in order to support business requirements
• Custom User Interface development, including Lightning pages, and Lightning Web Components
• Integrations: Use Salesforce APIs to integrate with other systems used in the organization
• Best Practices: Adhere to Salesforce best practices, maintain code documentation, and write / maintain test classes for all custom development
• Take ownership of release cycles to implement and deploy new/updates to existing applications and code
• Integrating and maintaining business applications to Salesforce, such as Calabrio, Replicant, Qualtrics, Avaya, etc.
• Collaborating with Automotive IT and Operations for other systems to integrate across the business
• Supporting the Salesforce Administrator

• Salesforce [enter your Salesforce products e.g. Sales Cloud product knowledge and at least 5 years of Salesforce development experience,
• 2 days per week required in office (New York City )
• Field Service Lightning experience required****
• Able to work independently,
• Able to collaborate and communicate effectively with business stakeholders / other Salesforce team members,
• Certified Salesforce Platform Developer I,
• Proficient with Microsoft Visual Studio, Salesforce Lightning Design System and the Salesforce development lifecycle.
• Experience implementing and developing in Apex, LWC, Visualforce, and Java,
• General web development experience with HTML, CSS, Javascript,
  
  Cannot offer sponsorship
  Cannot offer c2c or c2h

• Analyze campaign performance metrics and provide actionable insights to optimize marketing strategies and drive ROI.
• Develop and implement tracking mechanisms to monitor campaign effectiveness and identify areas for improvement.
• Collaborate with marketing teams to define key performance indicators (KPIs) and develop dashboards for reporting.
• Utilize advanced analytics techniques to uncover trends, patterns, and opportunities for campaign optimization.
• Conduct A/B testing and multivariate analysis to enhance campaign targeting, messaging, and creative elements.
• Work closely with stakeholders to understand business objectives and translate them into measurable marketing goals.
• Stay updated on industry trends and best practices in campaign management, analytics, and optimization.
• Provide recommendations for process improvements and automation to streamline campaign operations.

• Proficiency in data analysis tools such as SQL, Python, or R.
• Strong analytical skills with the ability to interpret complex data sets and draw actionable insights.
• Experience with marketing analytics platforms such as Google Analytics, Adobe Analytics, or similar tools.
• Excellent communication skills with the ability to present findings and recommendations to stakeholders.
• Detail-oriented mindset with a focus on accuracy and precision in data analysis.
• Proven track record of optimizing marketing campaigns and driving measurable results.
• Bachelor's degree in Marketing, Business Analytics, Statistics, or a related field.

• Collaborate with cross-functional teams to develop and implement innovative technology solutions to enhance sales and marketing effectiveness.
• Utilize data analytics tools to generate insights and optimize sales and marketing campaigns.
• Manage and maintain CRM systems, ensuring accurate and up-to-date information.
• Implement and optimize marketing automation platforms to streamline processes and improve campaign performance.
• Stay updated on emerging trends and technologies in sales and marketing, providing recommendations for continuous improvement.
• Provide technical support and training to internal teams on sales and marketing tools and platforms.

• Proficiency in sales and marketing technologies, including CRM systems (e.g., Salesforce, Dynamics), marketing automation platforms (e.g., HubSpot, Marketo), and data analytics tools (e.g., Google Analytics, Tableau).
• Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Excellent communication and collaboration abilities, with a track record of effectively working across teams and departments.
• Proven experience in leveraging technology to drive sales and marketing initiatives, with a passion for innovation and continuous improvement.

• Lead requirements gathering meetings for customer journeys or campaigns utilizing Marketing Cloud assets.
• Collaborate closely with the Salesforce Marketing Operations Manager for project planning and enablement.
• Identify project technical requirements and plan the workflow of Salesforce marketing team projects.
• Lead and implement the design of Marketing Cloud solutions, delegating or performing technical engineering tasks as necessary.
• Enable the business to achieve its goals by leveraging your expertise to make campaigns work in a complex organizational environment.
• Creatively solve problems that arise during campaign execution.
• Drive platform enablement of Marketing Cloud Engagement, Marketing Cloud Intelligence (Datorama), and Marketing Cloud Personalization.
• Collaborate with cross-functional teams, including management, directors, and technical subject matter experts.
• Provide guidance and training to the marketing team to enhance their skills and knowledge.
• Stay updated on industry best practices and Salesforce Marketing Cloud releases to ensure the business receives the latest innovations.
• Advise the business on legal considerations around prospect communications.
• Work with internal and external stakeholders to ensure campaign initiatives can be met while adhering to industry best practices.
• Analyze and suggest enhancements for existing Marketing Cloud to Salesforce or Data Cloud integration.
• Plan long-term data ingestion, lead routing, and platform improvements with the CRM Team.

• 2 of the following 3 Salesforce Certifications - Marketing Cloud Email Specialist, Marketing Cloud Admin, Marketing Cloud Consultant.
• Several years of experience as a consultant, architect, or admin on the Marketing Cloud Engagement platform.
• Exposure to Marketing Cloud Intelligence (formerly known as Datorama) and Personalization.
• A bachelor's degree in marketing, business, statistics, or a related field, OR 4 years of relevant experience in place of a degree.
• Demonstrated technical expertise of Marketing Cloud Engagement core platform.
• Experience working for a large organization with a complex customer database.
• Proficiency in at least one programming language such as CSS, IS, JavaScript, HTML, Python, SQL, Ampscript, or C++.

• 
  
  Salary: $120,000 base
  
  Technology: Salesforce.com
  
  
  
  SCOPING:
  • Lead client-facing discovery sessions focusing on technical communication, strategy, and data architecture.
  • Serve as the primary engineer for complex projects, determining the technical approach.
  • Develop, update, and manage comprehensive backlogs with clearly defined requirements for up to 5 clients concurrently, collaborating with teammates. Accountable for work quality and teammate support.
  • Collaborate with Project Managers to facilitate communication between clients and internal project teams, ensuring alignment on issues/features being worked on.
  • Provide thought leadership on client support requests and address underlying root causes.
  • Map complex business processes, design Salesforce architecture, and create automation to support them.
  • Break down ambiguous client problems for easy understanding by clients and junior teammates.
  • Analyze and mitigate risk.
  
  
  BUILDING:
  • Build high-quality features and fixes in Salesforce for clients, ensuring timely delivery and long-term viability.
  • Lead teammates in configuring Salesforce to meet and exceed client needs.
  • Integrate Salesforce with third-party tools, including email marketing tools, online forms, and payment processors.
  • Manage data, including migration, mapping, cleanup, and manipulation, in collaboration with teammates.
  • Troubleshoot and resolve complex issues in client instances.
  • Provide deep technical knowledge and configuration expertise in Nonprofit Cloud, NPSP, and commonly used tools.
  • Enhance system and data quality through effective design, maintenance, and security.
  
  
  TRAINING:
  • Train client staff on Salesforce features both in person and virtually.
  • Design comprehensive testing and training plans for clients and teammates.
  • Oversee system rollouts for client success and comprehensive user adoption.
  • Coach and mentor junior teammates.
  • Define and refine technical best practices.
  • Guide teammates in adopting new technologies and navigating Salesforce releases.
  • Fuel personal and professional development through continuous learning about software, the nonprofit field, and personal growth. Resources provided for advancement.
  
  
  Experience:
  • • 4+ years of experience in specializing in Salesforce for Nonprofit organizations.
    • 2+ years in a Salesforce Consultant capacity
    • Possession of Salesforce Admin certification and Nonprofit Cloud certification (additional Salesforce certifications are advantageous).
    • Capability and enthusiasm for occasional travel to client offices or team meetings (typically 1-2 times annually).
    • Salesforce Developer experience is beneficial, but not mandatory. While coding is not the primary focus, proficiency in Apex + Javascript is appreciated when required.
    • Scrum certifications (Certified Scrum Master or Certified Product Owner) are advantageous but not obligatory.

• Collaborate closely with a team of Engineers and a Project Manager (Scrum Master) to ensure readiness for Scrum Events and maintain the context/vision for the value delivered to client users and stakeholders.
• Assist clients in identifying the most crucial work to support their long-term objectives.
• Work alongside the Project Manager and Engineers to help clients define their Quarterly Priorities for Salesforce.
• Facilitate stakeholder alignment discussions as necessary.
• Define Minimum Viable Product (MVP) and determine areas where it's necessary to decline certain features.
• Communicate significant information from these discussions to the internal team and uphold the context/vision for these Priorities during Scrum events.
• Lead client-facing requirements gathering sessions and translate client needs into Salesforce product requirements.
• After defining Quarterly Priorities, gather requirements from users and stakeholders to fully delineate the scope of Projects.
• Lead ongoing Backlog Refinement to ensure projects are well-documented into Epics and broken down into User Stories, prioritized, and prepared for Sprint Planning.
• Manage client expectations regarding the delivery of Quarterly Priorities.
• Translate and communicate the work required to complete client priorities to client users and stakeholders, and keep clients informed about progress.
• Ensure alignment and clarity around MVP as the quarter progresses.
• Lead Sprint Review/Demo meetings with the client and Engineers to ensure proper demonstration and sharing of all work with the client.
• Conduct conversations with clients to listen to concerns, questions, and feedback, and escalate risks internally as needed.
• Provide support for client-facing User Adoption, Change Management, and Training as required.

• Minimum of 2 years of experience as a Salesforce Business Analyst OR 2 years of experience serving as a Product Owner.
• At least 1 year of experience configuring Salesforce (Salesforce certifications, including Salesforce Certified Business Analyst, are advantageous).
• 1 year of experience working with nonprofit organizations.
• 1 year of change management experience.
• Familiarity with Agile/Scrum methodology (CSPO certification preferred).
• Enthusiasm for managing complex and often ambiguous projects.
• Proficient at communicating with high-level stakeholders, including C-suite and above.
• Capable of adapting quickly in a fast-paced environment and managing multiple projects simultaneously.
• Skilled at defining KPIs and leading teams to achieve outcomes, including defining and adhering to MVP in technical work.
• Excellent communication skills, both verbal and written, with the ability to design visual communication.
• Proficient in facilitating meetings, setting goals, addressing challenges, and fostering a collaborative environment.
• Adept at problem-solving and motivated to improve processes and outcomes.

• Prior experience in selling enterprise-level search solutions is required.
• Proficiency in understanding how technology and solutions align with various business requirements.
• Expertise in one of the following domains: AI/Machine Learning, Customer Support, or CX.
• Proven track record in driving business development across the entire sales cycle.
• Strong written and verbal communication abilities.
• Minimum of 3 years of quota-based sales experience within a prominent Technology/Services organization, focusing on software solutions & IT software products.
• Capability to articulate the business proposition effectively and provide analyses to assist clients in their purchasing decisions.

• Engage with both new and existing clients in meaningful, business-centric discussions.
• Identify and assess business opportunities while addressing customer pain points, security challenges, and application modernization needs.
• Manage intricate sales cycles, engaging key stakeholders, and elucidating the value proposition of our solutions to C-level executives.
• Forecast sales projections and revenue targets while ensuring client satisfaction.
• Conduct territory/vertical identification and research to formulate a robust go-to-market strategy and identify qualified target accounts.
• Develop sales pipelines through cold calling, email campaigns, direct connections, and market intelligence.
• Collaborate effectively with business partners and other departments, including software sales, sales operations, IT services, and customer success, to devise innovative solutions tailored to meet customer requirements.