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We're working with a Higher Education organization that's looking for a Salesforce Business Analyst with strong CPQ and Sales Cloud experience; familiarity with marketing automation (Pardot or Eloqua) is a plus. In this role you'll support internal Sales and Marketing teams by gathering and documenting business requirements, creating process maps and workflows, and leading UAT. Occasional Salesforce configuration may be required.

Requirements:

* 4+ years of experience as a Salesforce Business Analyst
* Strong skills in gathering and documenting business requirements
* Proven experience with leading UAT efforts, process mapping, and workflow analysis
* 2+ years of CPQ and Sales Cloud experience
* Desired Certifications: Salesforce Business Analyst, Salesforce Platform Administrator, Salesforce Platform App Builder


This is a remote position with flexibility in work hours. If you are details-oriented and passionate about leveraging technology to improve business processes, we encourage you to apply.

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Salesforce & Revenue Systems Lead

Location: London (Hybrid - 3-4 days per week in office)
Salary: £65,000-£75,000
Employment Type: Full-time
Eligibility: Must have the right to work in the UK

Overview

Seeking a proactive and technically capable Salesforce & Revenue Systems Lead to take ownership of a revenue technology stack and drive continuous improvement across our systems and processes. This hybrid role blends hands-on Salesforce configuration and light development with strategic oversight of system performance and scalability.

You will play a key role in reducing reliance on external developers, enhancing conversion rates, and building efficient, automated processes that support our commercial teams. A critical part of the role is owning reporting, dashboards, and data visibility across the business to enable informed decision-making.

Key Responsibilities

Salesforce Ownership & Development

• Act as the primary owner of Salesforce (Sales Cloud), including configuration, maintenance, and ongoing optimisation
• Deliver hands-on configuration (flows, validation rules, custom objects, page layouts) and light development where needed
• Identify opportunities to streamline processes and improve system usability
• Reduce dependency on third-party developers by bringing capability in-house

Revenue Systems Strategy

• Manage and optimise the broader revenue tech stack, including Marketing Cloud Engagement, Natterbox, and other third-party integrations
• Ensure systems are aligned with business goals and support scalable growth
• Evaluate and implement new tools or enhancements where appropriate

Reporting & Data Visibility

• Own Salesforce reporting and dashboards across sales, marketing, and revenue operations
• Build and maintain clear, actionable dashboards for leadership and key stakeholders
• Improve data quality, consistency, and accessibility across systems
• Enable data-driven decision-making across the organisation

Process Automation & Optimisation

• Design and implement automated workflows to improve efficiency and reduce manual effort
• Analyse funnel performance and identify opportunities to improve conversion rates
• Collaborate with sales, marketing, and operations teams to refine processes

Stakeholder Collaboration

• Partner closely with Sales, Marketing, and Leadership teams to understand requirements
• Translate business needs into scalable technical solutions
• Provide training and support to end users to maximise system adoption

Key Requirements

• Proven experience administering and developing within Salesforce (Sales Cloud essential)
• Strong hands-on experience with Salesforce configuration (Flows, Process Builder, reporting, dashboards)
• Experience working with Marketing Cloud Engagement and telephony integrations such as Natterbox
• Solid understanding of revenue operations, sales processes, and funnel optimisation
• Experience managing or integrating third-party tools within a CRM ecosystem
• Ability to balance strategic thinking with hands-on delivery
• Strong analytical mindset with a focus on data quality and insights
• Excellent stakeholder management and communication skills

Desirable Skills

• Salesforce certifications (e.g., Administrator, Advanced Administrator)
• Basic Apex or Lightning development experience
• Experience reducing external vendor reliance and building internal capability
• Familiarity with integration tools (e.g., APIs, middleware platforms)

Senior Salesforce Developer (Salesforce CPQ)

Location: Fully Remote (UK-based)
Salary: Up to £70,000 per annum
Sector: Education

About the Organisation

Forward-thinking education organisation committed to transforming learning experiences through innovative digital solutions. As we continue to scale and enhance our technology ecosystem, we are looking for a talented Senior Salesforce Developer to play a key role in shaping and optimising our Salesforce platform.

The Role

As a Senior Salesforce Developer, you will take ownership of the design, development, and optimisation of our Salesforce environment, with a particular focus on Salesforce CPQ. You will work closely with stakeholders across the organisation to deliver scalable, high-quality solutions that support business growth and improve user experience.

This is a fully remote role open to candidates based in the UK.

Key Responsibilities

• Lead the development and enhancement of Salesforce solutions, including Salesforce CPQ
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions
• Design and implement scalable, maintainable Salesforce architectures
• Customise Salesforce using Apex, Lightning Web Components (LWC), and declarative tools
• Manage CPQ configuration, pricing rules, product bundles, and quote templates
• Perform code reviews and ensure adherence to best practices and coding standards
• Troubleshoot and resolve complex technical issues
• Mentor junior developers and contribute to team knowledge sharing
• Support integrations with third-party systems and APIs
• Stay up to date with Salesforce releases and emerging technologies

Key Requirements

• Proven experience as a Salesforce Developer in a senior or lead capacity
• Strong hands-on experience with Salesforce CPQ (current or prior)
• Expertise in Apex, Visualforce, and Lightning Web Components (LWC)
• Solid understanding of Salesforce architecture and best practices
• Experience with integrations (REST/SOAP APIs, middleware tools)
• Familiarity with version control systems (e.g., Git) and CI/CD pipelines
• Strong problem-solving skills and attention to detail
• Excellent communication skills, with the ability to engage non-technical stakeholders
• Salesforce certifications (e.g., Platform Developer I/II) are highly desirable

Desirable Experience

• Experience within the education sector or similar mission-driven organisations
• Knowledge of Agile/Scrum methodologies
• Experience with other Salesforce products (e.g., Service Cloud, Experience Cloud)

Benefits

• Fully remote working within the UK
• Competitive salary up to £70,000
• Generous holiday allowance
• Pension scheme
• Professional development and certification support
• Opportunity to work on impactful projects in the education sector

Elevate your career by contributing to impactful nonprofit initiatives as a Salesforce Admin. This contract position offers a remote work environment, allowing you to apply your expertise in Salesforce NPSP (Nonprofit Success Pack) to support organizations that make a difference.

Key Responsibilities:
- Manage and optimize Salesforce.com, ensuring it meets the evolving needs of nonprofit clients.
- Configure and customize the Salesforce NPSP to enhance user experience and workflow efficiency.
- Provide user support and training, fostering a collaborative environment for all team members.
- Analyze data trends and generate reports to assist stakeholders in decision-making processes.
- Ensure best practices are adhered to while implementing updates and new features.

This role is ideal for a detail-oriented individual who is passionate about leveraging technology to drive social change. If you have the skills and commitment to empower nonprofit organizations, we encourage you to apply. Your expertise can make a significant difference in how charitable efforts are supported and managed.

Job Title: Salesforce Administrator

Location: Manchester (Hybrid - 3 days per week in the office)
Salary: £50,000 - £55,000 per annum + Benefits
Employment Type: Permanent

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Overview

An established end customer based in Manchester is looking for an experienced Salesforce Administrator to take ownership of their Salesforce platform and support a user base of approximately 70 users. The organisation uses Sales Cloud as its core CRM alongside other Salesforce products and is continuing to invest in the platform to support business growth.

This role is ideal for a hands-on administrator who enjoys working closely with stakeholders, improving system adoption, and driving continuous improvement across Salesforce.

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Key Responsibilities

• 
  
  Act as the primary Salesforce Administrator for a 70-user environment
• 
  
  Manage and maintain Salesforce Sales Cloud and other Salesforce products
• 
  
  Configure and support:
  • 
    
    Users, profiles, roles, permission sets, and security settings
  • 
    
    Custom objects, fields, page layouts, record types, validation rules, and flows
• 
  
  Provide day-to-day user support, including troubleshooting issues and managing requests
• 
  
  Work closely with sales and wider business teams to gather requirements and translate them into Salesforce solutions
• 
  
  Support system enhancements, releases, and ongoing platform improvements
• 
  
  Maintain data quality, including data imports, cleansing, and reporting
• 
  
  Create and maintain reports and dashboards to support business insight
• 
  
  Manage integrations with third-party systems where required
• 
  
  Ensure best practices are followed around documentation, change management, and platform governance

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Required Skills & Experience

• 
  
  Proven experience as a Salesforce Administrator in a commercial environment
• 
  
  Strong hands-on experience with Sales Cloud
• 
  
  Experience supporting a multi-user Salesforce org (circa 50+ users preferred)
• 
  
  Good understanding of Salesforce configuration (no/low-code)
• 
  
  Experience with automation tools such as Flow
• 
  
  Strong stakeholder management and communication skills
• 
  
  Ability to work independently and take ownership of the Salesforce platform

Benefits

• 
  
  Salary of £50,000 - £55,000 depending on experience
• 
  
  Hybrid working model (3 days per week in the Manchester office)
• 
  
  Competitive benefits package
• 
  
  Opportunity to own and shape the Salesforce platform within an end-customer environment

Salesforce Project Manager

Remote | Permanent

We are seeking an experienced Salesforce Project Manager to lead the delivery and optimisation of a complex Salesforce ecosystem within a growing SaaS organisation.

Salary: upto £65,000

Key Responsibilities

• 
  
  Lead end-to-end Salesforce projects across:
  • 
    
    Sales Cloud
  • 
    
    Service Cloud
  • 
    
    CPQ
  • 
    
    Pardot (Marketing Cloud Account Engagement)
• 
  
  Manage integrations with core business systems (ERP exposure highly desirable)
• 
  
  Drive timelines, budgets, governance and risk management
• 
  
  Coordinate cross-functional stakeholders and third-party partners
• 
  
  Ensure strong user adoption and change management

Essential Requirements

• 
  
  MUST have experience within a SaaS business
• 
  
  Proven delivery of Salesforce programmes across Sales, Service, CPQ and Pardot
• 
  
  Strong stakeholder management experience
• 
  
  Experience working with distributed teams

• 
  
  Bonus if have exposure to netsuite