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Remote Salesforce Business Systems Analyst (Marketing)



Technology: Salesforce.com

Job Type: Permanent

Salary: $120,000 - $140,000

Date Posted: August 5, 2021



An InfoSec organization in Seattle is looking for a Salesforce Business Analyst (Marketing). The ideal candidate will bring a strong analytical background on Salesforce Lightning to the table, and has exposure to MarTech tools and applications like Marketo, Fullcircle, Ringlead, Pardot, etc. This position will interface directly with the MOPs team, but report into the Director of Sales Systems, acting as an interdepartmental liaison for proactive translation of business requirements to technical requirements. If you do not have all of the skills listed below but feel you might be a good fit, please don't hesitate to submit an application!



Job Requirements:

• Experience as a Salesforce Business Systems Analyst, Administrator, or Consultant for at least 2 years working with Sales and Service Cloud
  • Experience with Experience Cloud (fka Community) or Salesforce CPQ is a plus
• Proficient in conducting discovery meetings with end users for requirements gathering and comprehending the major pain points of end users
• High business acumen with the ability to connect with end-users and stakeholders and translate given requirements to a team of functional and technical SFDC team members
• Comfortable creating advanced reporting and dashboards, with a profound ability to present and convey technical data to non-technical employees
• Ability to assist the Solution Architect with solution design in adherence to Salesforce best practice, ensuring solutions are as close to solving business requirements as possible
• Comfortable with declarative tools on the Lightning platform (Process Builder, Workflow, FlowBuilder, etc)
• Experience in Marketing Technology tools such as Marketo, Fullcircle, Ringlead, Pardot, etc

Basic Qualifications:

• Certifications listed below are in order of relevance. These are preferred but not required - hands-on experience is also heavily considered
  • Salesforce Certified Administrator, Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Marketo Certified Expert
• Experience in Agile/Scrum methodologies highly preferred (Agile Practitioner / CSM / PMP certifications are taken into great consideration)
• Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related field(s)

Essential Functions:

• Act as a key point of contact for identification of requirements (functional)
• Work on a robust team but be able to work independently
• Be comfortable interfacing cross functionally with various business unit leaders
• Question around and work to identify areas of improvement for given technical requirements
• Confidently act as a key functional resource for your team and leading by example with Salesforce best practices and highly efficient reporting
• Stay current on new features of application to ensure company is utilizing the application as effectively as possible

Salary is negotiable based on experience ($120k-$140k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as a Salesforce Business Systems Analyst (Marketing).

Remote Salesforce Business Systems Analyst (Marketing)

Technology: Salesforce.com

Job Type: Permanent

Salary: $120,000 - $140,000

Date Posted: August 4, 2021

A SaaS organization in Seattle is looking for a Salesforce Business Analyst (Marketing). The ideal candidate will bring a strong analytical background on Salesforce Lightning to the table, and has exposure to MarTech tools and applications like Marketo, Fullcircle, Ringlead, Pardot, etc. This position will interface directly with the MOPs team, but report into the Director of Sales Systems, acting as an interdepartmental liaison for proactive translation of business requirements to technical requirements. If you do not have all of the skills listed below but feel you might be a good fit, please don't hesitate to submit an application!



Job Requirements:

• Experience as a Salesforce Business Systems Analyst, Administrator, or Consultant for at least 2 years working with Sales and Service Cloud
  • Experience with Experience Cloud (fka Community) or Salesforce CPQ is a plus
• Proficient in conducting discovery meetings with end users for requirements gathering and comprehending the major pain points of end users
• High business acumen with the ability to connect with end-users and stakeholders and translate given requirements to a team of functional and technical SFDC team members
• Comfortable creating advanced reporting and dashboards, with a profound ability to present and convey technical data to non-technical employees
• Ability to assist the Solution Architect with solution design in adherence to Salesforce best practice, ensuring solutions are as close to solving business requirements as possible
• Comfortable with declarative tools on the Lightning platform (Process Builder, Workflow, FlowBuilder, etc)
• Experience in Marketing Technology tools such as Marketo, Fullcircle, Ringlead, Pardot, etc

Basic Qualifications:

• Certifications listed below are in order of relevance. These are preferred but not required - hands-on experience is also heavily considered
  • Salesforce Certified Administrator, Advanced Administrator
  • Salesforce Certified Platform App Builder
  • Marketo Certified Expert
• Experience in Agile/Scrum methodologies highly preferred (Agile Practitioner / CSM / PMP certifications are taken into great consideration)
• Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related field(s)

Essential Functions:

• Act as a key point of contact for identification of requirements (functional)
• Work on a robust team but be able to work independently
• Be comfortable interfacing cross functionally with various business unit leaders
• Question around and work to identify areas of improvement for given technical requirements
• Confidently act as a key functional resource for your team and leading by example with Salesforce best practices and highly efficient reporting
• Stay current on new features of application to ensure company is utilizing the application as effectively as possible

Salary is negotiable based on experience ($120k-$140k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as a Salesforce Business Systems Analyst (Marketing).

Job Description


Role & Responsibilities

• Handling a team with a focus on personal growth for Developers/ Analyst / Admins whilst simultaneously understanding the business's vision and commercial requirements.
• Contributing to decision/ strategic making in regards to internal information systems with the senior management team.
• Developing new systems and technologies to fulfil business needs and consequently bring commercial and efficiency boosts.

Skills & Qualifications

• Has previous management experience.
• Has previous SQL, Python and Salesforce experience.
• Proven ability to working comfortably closely with C-Suite stakeholders.
• Has experience in advising data protection regulations like GDPR.

Salesforce.com Service Cloud BA-Houston, TX-$80k+

A client in the real estate sector is seeking a Business Systems Analyst will work closely with their team to perform systems analyses and support to assist with the implementation, operations and management of all software used within their Systems Architecture. This role has a general focus on Salesforce and the Service Cloud.



Responsibilities

• Provide technical assistance on all questions and issues related to Salesforce Service Cloud
• Support all aspects of the property management process by utilizing the Service Cloud
• Troubleshoot internal and external user technical challenges and issues within the systems environment
• Assist with training users on the Salesforce Service Cloud Best practices
• Assist with assessment of procedures to identify system or workflow improvements to minimize issues and maximize efficiencies
• Address and resolve helpdesk tickets timely and with a customer service focused approach
• Assist with the development of operations materials such as training manuals for organization

Qualifications

• 2+ years of related experience using Salesforce and implementing solutions
• Most be able to demonstrate managing list views, creating reports, and basic user administration
• Great Communication and Project Management skills
• Strong MS Office skills with Word, PowerPoint and Excel are essential
• Ability to coordinate and manage projects with tools such as Jira, Yodiz, etc. helpful
• Experience with AI, reporting, business intelligence, analytics and data warehousing helpful
• SalesForce Service Cloud Certification highly desired
• Experience in Property Management, Construction, or Real Estate business preferred

Interested? Send your CV to Kate Murray k.murray@masonfrank.com for consideration.

Mason Frank International is the global leader for Salesforce.com recruitment, supporting more Salesforce.com jobs than any other agency.

We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com market I have built relationships with most of the key employers in the US and have an unrivaled understanding of where the best opportunities and Salesforce.com jobs are.

I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed.

To apply for this role or for information on the Salesforce.com market and some of the opportunities that are available I can be contacted at k.murray@masonfrank.com

Salesforce Business Analyst - Up to £45,000

In this Salesforce Systems Analyst position you will play a pivotal role in the end users Salesforce practice, supporting various customers and stakeholders within the instance. This organisation have invested heavily within Salesforce and the team are at the forefront of the business driving the overall systems.

As a Salesforce Systems Analyst you will be the bridge between the c-level stakeholders and wider tech team, gathering and translating their requirements to develop solutions. Another key aspect of the position will be utilising your overall data skill set, managing large data sets and working on a range of data migration projects. As well as working across various Clouds and Products within Salesforce, helping build out the overall Salesforce org. You will provide support across various projects within Salesforce, leading on the documentation and assisting users.

Key Skills:

• Hands on experience with Salesforce (Classic and Lightning)
• Exposure to a variety of Salesforce products (e.g. Sales Cloud, Service Cloud and Community Cloud)
• Data analytics, management and migration
• Strong documentation expertise
• Gathering requirements from c-level stakeholders
• Agile methodology

This end user also look to promote from within and offer a range of additional training to put you on track for the next steps in your career. This globally established business invest heavily in their staff and encourage a good work life balance throughout the business. They showcase this by offering a range of flexible working and allowing their employees to work from home full time.

If you are interested in Salesforce vacancy, please do not hesitate to send over your CV. Email it to; j.taylor3@masonfrank.com

If this doesn't sound like a 100% fit for yourself, but you would be interested in similar roles in Salesforce, then please do not hesitate to send me your CV or call 0207 337 0871, and I will be in contact.