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• Analyze and define business requirements for Salesforce.com systems related to sales operations and effectiveness.
• Provide support for sales incentive and compensation plans, ensuring accurate and timely delivery.
• Develop and manage sales reporting, dashboards, and metrics to support decision-making processes.
• Collaborate with cross-functional teams to improve sales processes, identify gaps, and provide solutions within Salesforce.
• Design and implement Salesforce solutions to meet the evolving needs of the business.
• Work with stakeholders to understand business challenges and create actionable plans for optimization.

• Bachelor's degree required from an accredited institution.
• 5+ years of experience within Sales Operations or Sales Effectiveness organizations.
• 2+ years of experience managing or providing support for sales incentive and compensation plans.
• Expertise in Excel Power Query and Power Pivot.
• Experience with Salesforce.com, including reporting and dashboard creation.
• Solid understanding of sales reporting processes, data analysis, and creating actionable insights.

• Strong communication skills and the ability to work effectively with cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.
• Salesforce certification is a plus.

• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Translate business needs into functional Salesforce solutions.
• Configure and maintain Salesforce objects, workflows, validation rules, and reports.
• Support user adoption through training, documentation, and ongoing support.
• Partner with developers and admins to implement scalable solutions.
• Conduct regular system audits and prepare for Salesforce releases.

• Salesforce Administrator Certification (ADM 201) - mandatory.
• 3+ years of experience as a Business Analyst, with at least 2 years focused on Salesforce.
• Strong understanding of Salesforce best practices and functionality.
• Excellent communication and stakeholder management skills.
• Experience with tools like Jira, Confluence, or similar is a plus.

• Experience with Salesforce Sales Cloud, Service Cloud, or Experience Cloud.
• Knowledge of Agile methodologies.
• Additional Salesforce certifications (e.g., Business Analyst, Advanced Admin)

Salesforce Business Analyst - Onsite | Full-Time

• Experience: 3-5 years as a Salesforce Business Analyst or in a similar role
• Salesforce Expertise: Hands-on experience with Sales Cloud and/or Service Cloud preferred
• Technical Skills: Proficiency in Salesforce configuration and reporting tools
• Business Process Knowledge: Strong ability to analyze and optimize workflows
• Communication & Collaboration: Ability to engage with stakeholders at all levels
• Problem-Solving: Strong analytical skills to identify, troubleshoot, and resolve challenges

• Act as a liaison between business and technical teams to ensure effective solutions
• Gather and document requirements, mapping them to Salesforce capabilities
• Define key performance indicators (KPIs) and track success metrics
• Manage backlog requirements and prepare for execution
• Create test scripts and perform system & user acceptance testing (UAT)
• Develop training materials and support user adoption
• Optimize Salesforce functionality and contribute to process improvements

• Build, test, deploy and document configuration across their Salesforce landscape.
• Project manage and support digital initiatives through to their live environment.
• Deliver continuous improvements to their customer facing digital platforms using multiple Salesforce products. Engage with business functions to optimise and digitise key globally aligned business processes.

• Ability to work with a range of stakeholders and express technical terms in a digestible fashion.
• Experience in a similar role with project management and delivery methodologies and systems.
• Team player with excellent verbal, written and presentation skills.

• Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
• Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
• Define key event-capture metrics and create relevant reporting solutions.
• Design and maintain efficient queries to support data-driven decision-making.
• Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
• Troubleshoot and resolve data source issues with minimal supervision.

• Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
• Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
• Experience managing data import/export workflows (3+ years).
• Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
• Expert-level Excel knowledge, including Power Query for data transformation.
• Ability to work independently, take ownership of tasks, and communicate effectively.
• Bachelor's degree or equivalent experience.

• Experience with third-party log analytics platforms.
• Knowledge of Python / VBA for data automation.
• Familiarity with Git / Azure DevOps version control.
• Exposure to Salesforce Marketing Cloud for extended CRM insights.

About the Role

Key Responsibilities

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  Act as the subject matter expert for all Salesforce systems within the organization.
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  Analyze and troubleshoot complex system issues, supporting the IT service desk by resolving escalated Tier 1 and Tier 2 tickets.
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  Ensure service delivery performance and quality align with defined KPIs.

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  Lead workshops and meetings to gather and document business requirements across functional areas.
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  Translate complex business processes into clear, scalable Salesforce solutions.
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  Partner with stakeholders to assess and refine processes, identifying opportunities for automation and system enhancements.
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  Collaborate with development teams to validate that system designs meet both functional and strategic goals.

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  Lead or support Salesforce-related projects, ensuring alignment with timelines, budgets, and business goals.
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  Act as a project lead for internal initiatives, coordinating cross-functional teams and resources.
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  Provide oversight and coordination for vendor-led projects to ensure they remain on track and aligned with internal standards.

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  Support compliance and system validation efforts in coordination with quality and regulatory teams.
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  Assist in preparing documentation such as requirements traceability matrices, test scripts, and risk assessments for validated systems.

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  Work across departments-including operations, supply chain, quality, and logistics-to align Salesforce functionality with business needs.
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  Participate in readiness reviews, dry runs, and user training sessions to ensure successful system adoption and deployment.
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  Lead user acceptance testing (UAT) efforts, working closely with end users to validate system functionality and ensure satisfaction with delivered features.

Qualifications

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  8+ years of experience in IT, with 5+ years as a Business Analyst or Systems Analyst.
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  3+ years of hands-on experience with Salesforce CRM and related cloud products (e.g., Sales Cloud, Service Cloud, or Experience Cloud).
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  Strong understanding of business analysis frameworks, process mapping, and systems design.
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  Experience working in regulated industries (e.g.,Pharma, life sciences, ) needed
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  Proficiency in project documentation tools such as Jira, Confluence, or similar.
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  Bachelor's degree in Information Systems, Business, Computer Science, or a related field. A Master's degree is a plus.
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  Salesforce certifications (Admin, BA, or Platform App Builder) are highly desirable.

• Manage and execute sales incentive programs accurately and promptly
• Audit and establish territory alignments, sales objectives, and statements for review
• Ensure adherence to incentive program regulations and facilitate discrepancy resolution
• Collaborate with finance and HR teams to optimize sales incentive program workflows

• Design reports and dashboards containing vital sales incentive metrics for senior management review
• Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
• Provide insights and analysis to bolster sales strategies and decision-making

• Contribute to developing and documenting standard operating procedures
• Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
• Partner with the training team to ensure thorough training on key tools and technology for the sales team

• Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations or Effectiveness
• 2+ years of experience managing or supporting sales incentive and compensation plans
• Proficiency in Excel Power Query and Power Pivot
• Experience with Salesforce.com
• Familiarity with sales reporting and dashboards in Salesforce or other software

• Proficiency in Microsoft Suite
• Ability to utilize advanced Excel functions with large datasets
• Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
• Strong communication skills for effective interaction in group and one-on-one settings
• Organizational skills and attention to detail for multitasking and managing various stakeholders
• Data analysis skills for process improvement and identifying opportunities
• Problem-solving abilities and operational excellence
• Self-starter with the capability to focus on goals with minimal supervision

Key Responsibilities

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  Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.
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  Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.
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  Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.
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  Support system configuration, workflow design, report creation, and process automation within Salesforce.
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  Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).
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  Provide mentorship to junior team members and serve as a subject matter expert across platforms.
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  Lead functional testing efforts by converting requirements into test cases and validating outcomes.
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  Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.
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  Work within agile and hybrid SDLC environments to deliver on roadmap priorities.

Qualifications

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  7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).
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  Certified Salesforce Administrator with demonstrated hands-on configuration experience.
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  Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.
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  Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.
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  Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.
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  Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.
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  Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.
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  Demonstrated ability to work independently and within cross-functional, distributed teams.
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  5+ years' experience documenting and improving business processes using BPM tools.
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  Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.

Key Responsibilities

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  Collaborate with Business Stakeholders
  Engage with business teams to understand current challenges, uncover opportunities for improvement, and identify how technology can streamline processes and solve business problems.
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  Design Scalable Solutions
  Create high-level solution architectures that align with business goals and technology strategies, focusing on scalability, flexibility, and long-term sustainability.
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  Future-Readiness & Roadmapping
  Work proactively with IT leadership to assess future business needs and create a multi-year roadmap that outlines the evolution of systems, integrations, and process optimizations.
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  Technology Evaluation & Integration
  Research emerging technologies, evaluate potential impact, and recommend adoption strategies that drive innovation and business value.
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  Cross-Functional Collaboration
  Partner closely with development teams, business analysts, and external vendors to define technical requirements, design integration points, and ensure solutions align with enterprise architecture standards.
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  Governance & Best Practices
  Advocate for and enforce architectural standards, security best practices, and compliance with relevant policies and regulations.
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  Technical Communication
  Translate complex technical concepts into business-friendly language for a variety of audiences, including technical teams, managers, executives, and partners.

Ideal Qualifications

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  Education & Experience
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    Bachelor's degree in Computer Science, Information Systems, or related field-or equivalent combination of education and hands-on experience.
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    10+ years of progressive experience in IT solution design, with a strong background in areas such as application architecture, infrastructure, integration, and cloud technologies.
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  Core Competencies
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    Proven ability to design and deliver enterprise-scale solutions that align with business strategies.
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    Strong knowledge of modern architecture frameworks, agile methodologies, and DevOps principles.
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    Deep understanding of system integration patterns, API management, and middleware platforms.
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    Solid grasp of emerging technologies, industry trends, and their application to business challenges.
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    Excellent communication and stakeholder management skills.
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  Preferred Experience
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    Experience designing solutions in Salesforce or other enterprise CRM platforms.
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    Exposure to hybrid cloud environments and familiarity with multi-cloud strategies.
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    Background in industries with complex regulatory and compliance requirements is a plus.