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My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

My client, a rapidly expanding health and wellness organization, is seeking a Senior Business Systems Analyst. This is a hands-on role sitting at the heart of their customer support operation - owning the tools, building the automations, and making sure thousands of daily interactions run smoothly.

The right person for this role:
- Has owned a support tech stack end-to-end - Zendesk, Salesforce Service Cloud, or similar
- Actually builds things - automations, workflows, configurations
- Experience with a CTI or contact center platform (Aircall, RingCentral, Five9, Zoom Contact Center)
- Is already using AI tools to make their work faster and better
- Is Boston-based and excited to be in office with a great team

If this sounds interesting to you, reach out directly at a.moran@masonfrank.com or apply here!

Manager, Data Engineering

Location: Southern California - Hybrid (onsite 2X per week)



Company Overview:
We're partnered with a well-established, large-scale financial services organization supporting a high-volume, regulated consumer business. The company operates nationwide, invests heavily in technology and data, and offers a stable environment with long-term growth opportunities. The culture emphasizes ownership, collaboration, and building reliable systems that directly impact customers and internal stakeholders.

Role Overview:
We're hiring a Data Engineering Manager to lead the analytics engineering function and own the strategy, architecture, and delivery of the company's data platform. This role manages a small team of analysts, partners closely with software engineering on integrations and pipelines, and makes key technical decisions around how data is modeled, governed, and consumed across the business.

This is a hands-on leadership role requiring initiative and accountability. You'll operate with a high degree of autonomy-identifying problems, proposing solutions, and driving execution. When tradeoffs arise, priorities are speed, security, and stability (in that order).

Key Responsibilities:

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  Manage and develop a team of data analysts focused on reporting, dashboards, and data modeling
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  Own schema design, warehouse architecture, and data modeling standards
• 
  
  Integrate multiple internal and third-party systems with Salesforce Sales Cloud
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  Partner with engineering teams on ETL/ELT pipelines, integrations, and source system changes
• 
  
  Optimize query performance, pipeline reliability, and storage costs
• 
  
  Establish and enforce standards for data quality, access controls, and documentation
• 
  
  Evaluate, select, and implement tools across the data stack
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  Translate business requirements into scalable, maintainable data solutions
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  Stay close to the work and lead by example

Qualifications:

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  5+ years of experience in data engineering or analytics engineering
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  2+ years of experience managing or technically leading a team
• 
  
  Strong experience working with Salesforce data (SOQL, custom objects, relationships, reporting)
• 
  
  Deep expertise with a cloud data warehouse (Snowflake or Azure Data Warehouse)
• 
  
  Advanced SQL and strong data modeling skills (star schema, normalization tradeoffs, SCDs)
• 
  
  Hands-on experience with at least one BI platform (Power BI, Tableau, or Looker)
• 
  
  Experience with ETL/ELT orchestration tools (Airflow, Azure Data Factory, Airbyte, or similar)
• 
  
  Background in data governance, PII handling, and regulated environments
• 
  
  Ability to understand and document business logic, not just technical implementation
• 
  
  Clear, confident communicator across technical and business stakeholders
• 
  
  Bachelor's degree in Computer Science, Engineering, or equivalent experience

Elevate your career by contributing to impactful nonprofit initiatives as a Salesforce Admin. This contract position offers a remote work environment, allowing you to apply your expertise in Salesforce NPSP (Nonprofit Success Pack) to support organizations that make a difference.

Key Responsibilities:
- Manage and optimize Salesforce.com, ensuring it meets the evolving needs of nonprofit clients.
- Configure and customize the Salesforce NPSP to enhance user experience and workflow efficiency.
- Provide user support and training, fostering a collaborative environment for all team members.
- Analyze data trends and generate reports to assist stakeholders in decision-making processes.
- Ensure best practices are adhered to while implementing updates and new features.

This role is ideal for a detail-oriented individual who is passionate about leveraging technology to drive social change. If you have the skills and commitment to empower nonprofit organizations, we encourage you to apply. Your expertise can make a significant difference in how charitable efforts are supported and managed.

Job Title: Salesforce Administrator

Location: Manchester (Hybrid - 3 days per week in the office)
Salary: £50,000 - £55,000 per annum + Benefits
Employment Type: Permanent

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Overview

An established end customer based in Manchester is looking for an experienced Salesforce Administrator to take ownership of their Salesforce platform and support a user base of approximately 70 users. The organisation uses Sales Cloud as its core CRM alongside other Salesforce products and is continuing to invest in the platform to support business growth.

This role is ideal for a hands-on administrator who enjoys working closely with stakeholders, improving system adoption, and driving continuous improvement across Salesforce.

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Key Responsibilities

• 
  
  Act as the primary Salesforce Administrator for a 70-user environment
• 
  
  Manage and maintain Salesforce Sales Cloud and other Salesforce products
• 
  
  Configure and support:
  • 
    
    Users, profiles, roles, permission sets, and security settings
  • 
    
    Custom objects, fields, page layouts, record types, validation rules, and flows
• 
  
  Provide day-to-day user support, including troubleshooting issues and managing requests
• 
  
  Work closely with sales and wider business teams to gather requirements and translate them into Salesforce solutions
• 
  
  Support system enhancements, releases, and ongoing platform improvements
• 
  
  Maintain data quality, including data imports, cleansing, and reporting
• 
  
  Create and maintain reports and dashboards to support business insight
• 
  
  Manage integrations with third-party systems where required
• 
  
  Ensure best practices are followed around documentation, change management, and platform governance

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Required Skills & Experience

• 
  
  Proven experience as a Salesforce Administrator in a commercial environment
• 
  
  Strong hands-on experience with Sales Cloud
• 
  
  Experience supporting a multi-user Salesforce org (circa 50+ users preferred)
• 
  
  Good understanding of Salesforce configuration (no/low-code)
• 
  
  Experience with automation tools such as Flow
• 
  
  Strong stakeholder management and communication skills
• 
  
  Ability to work independently and take ownership of the Salesforce platform

Benefits

• 
  
  Salary of £50,000 - £55,000 depending on experience
• 
  
  Hybrid working model (3 days per week in the Manchester office)
• 
  
  Competitive benefits package
• 
  
  Opportunity to own and shape the Salesforce platform within an end-customer environment

Salesforce Project Manager

Remote | Permanent

We are seeking an experienced Salesforce Project Manager to lead the delivery and optimisation of a complex Salesforce ecosystem within a growing SaaS organisation.

Salary: upto £65,000

Key Responsibilities

• 
  
  Lead end-to-end Salesforce projects across:
  • 
    
    Sales Cloud
  • 
    
    Service Cloud
  • 
    
    CPQ
  • 
    
    Pardot (Marketing Cloud Account Engagement)
• 
  
  Manage integrations with core business systems (ERP exposure highly desirable)
• 
  
  Drive timelines, budgets, governance and risk management
• 
  
  Coordinate cross-functional stakeholders and third-party partners
• 
  
  Ensure strong user adoption and change management

Essential Requirements

• 
  
  MUST have experience within a SaaS business
• 
  
  Proven delivery of Salesforce programmes across Sales, Service, CPQ and Pardot
• 
  
  Strong stakeholder management experience
• 
  
  Experience working with distributed teams

• 
  
  Bonus if have exposure to netsuite

Salesforce Administrator | Leeds (Hybrid)

We are an exciting technology business based in Leeds currently hiring for a Salesforce Administrator to join our internal team. Salesforce sits at the centre of our operations, and this role will play an important part in supporting and developing the platform as the company continues to scale.

What you'll be doing:

• Supporting and developing the internal Salesforce platform used across the business.
• Building and improving automation using Salesforce Flow as the organisation continues to modernise processes and move away from legacy ways of working.
• Assisting with more complex technical requirements across the platform. While the environment follows a clicks before code approach, some exposure to Apex would be beneficial when supporting advanced automation and troubleshooting.
• Helping ensure systems remain well integrated as the organisation continues to grow, maintaining strong data quality and a reliable single source of truth across platforms.
• Working with specialist tools including Certinia to support the professional services function. Previous experience with Certinia or similar PSA tools would be advantageous.

What we're looking for

• Experience working as a Salesforce Administrator, ideally with the Salesforce Administrator certification.
• Strong experience building and managing automation using Flow Builder. You should be confident creating, troubleshooting and improving flows within a live environment.
• Some exposure to Apex is desirable, whether through reading existing code, supporting developers or making small updates.
• Experience working with PSA tools such as Certinia or FinancialForce would be beneficial but is not essential.
• A proactive approach to improving systems and processes, with the confidence to suggest enhancements that help the wider business get more value from Salesforce.

The Setup & Package

• Salary: £30,000 - £45,000 (dependent on your level of experience).
• Location: Our office is in Leeds
• Hybrid Working: Hybrid working with 3 days per week in the Leeds office.
• Culture: We're a tech-led business that values internal progression.

If this sounds like the next step in your Salesforce career, please apply with an up to date CV to learn more about the opportunity.

Job Title: Business Development Executive (AI Solutions)

Location: Fully Remote (UK-wide)
Salary: OTE Ranges from £180,000-£220,000

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About the Company

Fast-growing, US-based AI business at the forefront of delivering cutting-edge artificial intelligence solutions to enterprise clients. Our platform enables organisations to unlock value through advanced analytics, automation, and machine learning. As they continue to expand globally, we are seeking a high-performing Business Development Executive to drive new customer acquisition across key verticals.

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The Role

As a Business Development Executive, you will be responsible for identifying, engaging, and closing new enterprise customers ("new logos") across one or more of the following sectors:

• Life Sciences (Pharma, Biotech, Medical Devices)
• Oil & Gas / Energy (OG&E)
• Automotive / Industrial

This is a pure hunting role, focused on building pipeline, developing strategic relationships, and closing high-value deals.

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Key Responsibilities

• Identify and secure new enterprise clients within target industries
• Build and manage a strong pipeline of qualified opportunities
• Develop strategic account plans and go-to-market approaches
• Engage C-level stakeholders and key decision-makers
• Lead the full sales cycle from prospecting through to close
• Collaborate with marketing, pre-sales, and product teams to tailor solutions
• Consistently meet or exceed revenue and activity targets
• Maintain accurate forecasting and CRM hygiene

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Required Experience & Skills

• Proven track record of securing new logos in enterprise sales
• Experience selling into at least one of the following sectors:
  • Life Sciences (Pharma/Biotech/Med Device)
  • Oil & Gas / Energy (OG&E)
  • Automotive / Industrial
• Experience selling complex technology solutions (AI, SaaS, data platforms, or similar)
• Demonstrated success in a quota-carrying, hunter-style role
• Strong commercial acumen and negotiation skills
• Ability to engage and influence senior stakeholders
• Self-starter with the ability to work effectively in a fully remote environment

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Desirable

• Experience selling AI or advanced analytics solutions
• Familiarity with US-based organisations or global sales environments
• Existing network within target industries

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What They Offer

• Competitive base salary with uncapped OTE (£180k-£220k)
• Fully remote working across the UK
• Opportunity to join a high-growth, innovative AI company
• Strong earning potential and career progression
• Collaborative, international team environment