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Salesforce Business Analyst - Seattle, WA - $100K - $115K - Hybrid



One of my clients in the Pacific Northwest is looking for a skilled Salesforce Business Analyst to join their Salesforce team and work cross functionally with Sales and Marketing teams! This is an exciting opportunity to be a contributing member at a growing company that has received recognition for being a top company to work for!



Role Requirements:

• Meet with stakeholders to understand business needs and decipher business problems
• Truly understand the Salesforce platform and how it can be utilized to increase efficiency and drive additional business pursuits
• Understand how to utilize 3rd party applications and declarative tools to configure solutions
• Excel in customer facing roles with a strong communication style

This company is dedicated to providing medical, dental and vision coverage as well as STD and LTD. Additionally, they provide 401k matching and a competitive PTO plan!



Next Steps:



If you are interested in an exciting new Salesforce Business Analyst role, send your resume to g.livingston@masonfrank.com



Mason Frank International is the global leader for Salesforce.com recruitment, supporting more Salesforce.com jobs than any other agency.



We deal with both Salesforce.com Partners & End Users throughout North America. By specializing solely in placing candidates in the Salesforce.com Pacific Northwest market, I have built relationships with most of the key employers and have an unrivaled understanding of where the best opportunities and Salesforce.com jobs are.



I understand the need for discretion and welcome the opportunity to speak to any candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed.



To apply for this role: or for information on the Salesforce.com market and some of the opportunities that are available I can be contacted at 303-558-4360 or g.livingston@masonfrank.com

Salesforce Business Analyst

Technology: Salesforce.com

Job Type: Permanent

Location: Remote

Compensation: $110k-$130k base, benefits, 401k (inc matching)

Date Posted: June 16, 2022

A Salesforce end user in the manufacturing and eCommerce verticals is hiring a Salesforce Business Analyst for a Hybrid on-site position in Portland, OR (PDX Metro Area). This person will be a founding member of this organization's Salesforce team, and have the opportunity to build out a fresh implementation of Salesforce Lightning. This organization is migrating away from SAP, so Salesforce and SAP experience is desired. This person ideally will also have experience with some light Salesforce Development. Even if you do not have all of the skills listed below, please don't hesitate to apply if you think you are a fit and are interested in the role!

Job Requirements:

• 2+ years' experience with Salesforce
• 2+ years' experience with SAP (preferred)
• Exposure to one or more of the following Salesforce Cloud environments:
• Sales, Service, Marketing, or Experience
• Experience with one or more of the following Salesforce ancillary applications:
• Tableau CRM, Pardot, Salesforce Maps, or DocuSign
• Adhere to Salesforce best practices and guide an ongoing implementation
• Liaise with business stakeholders to understand business requirements and translate to technical requirements
• Liaise with non-technical business end-users within Sales and Customer Success teams to understand end user needs within Salesforce CRM
• Effective communication style

Basic Qualifications:

• Certifications listed below are in order of relevance. These are preferred but not required - hands-on experience is prioritized
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Pardot Specialist
• Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related fields

Essential Functions:

• Act as a key resource for outlining functional and technical requirements
• Contribute to a robust team but be able to work independently
• Work with technical SFDC counterparts to understand the scope of projects and provide constructive criticism when applicable on technical requirements
• Be comfortable interfacing cross functionally with various business unit leaders
• Question around and work to identify areas of improvement current SFDC features and upcoming SFDC projects
• Confidently act as a key resource for your team and lead by example with Salesforce best practices
• Stay current on new features of application to ensure company is utilizing the application as effectively as possible

Salary is negotiable based on experience ($110k-$130k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as a Salesforce Business Analyst.

JOB TITLE: Business Systems Manager

DEPARTMENT: Operations - CRM/Salesforce team

SUMMARY: The Business Systems Manager (Manager) will analyze and improve work processes leveraging our Salesforce CRM system. The Manager will lead the enhancement of our existing CRM platform, taking in requests from cross-functional business partners, and prioritizing and managing CRM projects with the CRM team. You will identify and document business requirements, assisting in the formulation, scoping, and development of overall technical/business solutions. The position requires significant analytical thinking and at times involves being able to take a broader perspective to question and challenge existing ways of doing things in order to develop the best overall solution.

DUTIES AND RESPONSIBILITIES:

• Develop strong partnerships with the CRM and business operations manager in order to understand the strategic direction, business process, and business needs and translate them into value-added information technology deliverables.
• Gather and facilitate alignment on business requirements & priorities for the purpose of managing CRM modification requestions.
• Evaluate requests for process improvements & prioritize projects. Recommend process improvements.
• Develop specifications, assist in the development, maintain and support a variety of reports using the CRM reporting tools.
• Train users on new processes and applications.
• Troubleshoot issues related to business processes, custom, and third-party applications.
• Create, implement and maintain workflow processes to help optimize service delivery and processing efficiency.
• Production support for CRM and inventory management systems, including researching & resolving problems, supporting scheduled activities, and recommending solutions or alternate methods to meet business requirements.
• Manage the workload quality and quantity of the Salesforce Administrator team.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 3 employees within the Salesforce department.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

• Bachelor's Degree (BA) from a four-year college or university, or one to two years of related experience and/or training, or an equivalent combination of education and experience.
• At least five years of proven results-oriented work experience in IT within a service organization's
• Excellent communication skills and the ability to work with cross-functional teams
• Strong project management and analytical skills
• Experience in the service industry is strongly preferred
• Familiarity with database structures
• Ability to think and work methodically and independently to resolve problems
• Certificates, Licenses, and registrations required: Salesforce certifications preferred
• Computer skills required: General knowledge of Microsoft Office products; Salesforce and/or other CRM experience required; familiarity with inventory control software

COMPETENCIES:

• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services.; Continually works to improve supervisory skills.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually quiet
• Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision

Remote Salesforce Analyst



Technology: Salesforce.com

Job Type: Permanent

Location: Remote

Compensation: $100k - $120k

Date Posted: April 20, 2022



A Salesforce end user in the SaaS space is hiring a Sales Analyst for a fully remote role on a team of Salesforce Administrators, Developers, Business Analysts, and Product Managers. The ideal candidate has experience as an analyst using the Salesforce.com platform Development for 3+ years and has hands-on experience building custom reports & dashboards, administrating Salesforce.com, and conducting in-depth discovery processes with non-technical end-users. Even if you do not have all of the skills listed below, please don't hesitate to apply if you think you are a fit!



Job Requirements:

• Build out reports and dashboards to maximize sales potential
• Working alongside stakeholders to gather requirements and propose solutions
• Implement and configure third-party applications
• Configuring Process Builder, Flows, Validation Rules, and Workflow Rules
• Provide ongoing support and training to end-users
• Ability to demonstrate strong experience in the Salesforce Platform
• Experience in Sales Cloud
• Third-party integration experience preferred
• Experience administrating Pardot for Salesforce

Basic Qualifications:

• Certifications listed below are in order of relevance. These are preferred but not required - hands-on experience is prioritized
• Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Pardot Specialist
• Bachelor's (B.S.) Degree or equivalent experience, ideally in Computer Science, Information Technology, Business Administration, or related fields

Essential Functions:

• Act as a key resource for executing given functional requirements
• Contribute to a robust team but be able to work independently
• Work with functional SFDC counterparts to understand the scope of projects and provide constructive criticism when applicable on technical requirements
• Be comfortable interfacing cross functionally with various business unit leaders
• Question around and work to identify areas of improvement current SFDC features and upcoming SFDC projects
• Confidently act as a key resource for your team and lead by example with Salesforce best practices
• Stay current on new features of application to ensure company is utilizing the application as effectively as possible

Salary is negotiable based on experience ($100k-$120k) with a comprehensive benefits package, which will include: 401k match, dental, vision, medical and more. Company perks and an enjoyable work environment will all factor into your position as a Salesforce Analyst.

Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and to develop himself and the company. They are looking for a Salesforce QA Tester with API/Microservice testing experience. Hybrid working. London based.
Role & Responsibilities

• Establish and enhance the processes, documentation and standards for quality assurance function and monitor adherence to standards on a regular basis;
• Test new and existing features and report errors and failures;
• Understand Quintain Living business functions and associated business processes in order to ensure test scenarios and scripts are fit for purpose;

Skills & Qualifications

• Proven experience as a QA Tester or in a related field;
• Familiarity with quality assurance with cloud and web-based applications;
• Familiarity or interest in the software development lifecycle and agile methodology;

Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and to develop himself and the company. They are looking for a Salesforce QA Tester with API/Microservice testing experience. Hybrid working. London based.


Role & Responsibilities

• Establish and enhance the processes, documentation and standards for quality assurance function and monitor adherence to standards on a regular basis;
• Test new and existing features and report errors and failures;
• Understand business functions and associated business processes in order to ensure test scenarios and scripts are fit for purpose;

Skills & Qualifications

• Proven experience as a QA Tester or in a related field;
• Familiarity with quality assurance with cloud and web-based applications;
• Familiarity or interest in the software development lifecycle and agile methodology;

Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and to develop himself and the company. They are looking for a Salesforce QA Tester with API/Microservice testing experience. Hybrid working. London based.
Role & Responsibilities

• Establish and enhance the processes, documentation and standards for quality assurance function and monitor adherence to standards on a regular basis;
• Test new and existing features and report errors and failures;
• Understand Quintain Living business functions and associated business processes in order to ensure test scenarios and scripts are fit for purpose;

Skills & Qualifications

• Proven experience as a QA Tester or in a related field;
• Familiarity with quality assurance with cloud and web-based applications;
• Familiarity or interest in the software development lifecycle and agile methodology;

Job Description

The client I'm working with is looking for an energetic, passionate person, who is ready to work and to develop himself and the company. They are looking for a Salesforce QA Tester with API/Microservice testing experience. Hybrid working. London based.
Role & Responsibilities

• Establish and enhance the processes, documentation and standards for quality assurance function and monitor adherence to standards on a regular basis;
• Test new and existing features and report errors and failures;
• Understand Quintain Living business functions and associated business processes in order to ensure test scenarios and scripts are fit for purpose;

Skills & Qualifications

• Proven experience as a QA Tester or in a related field;
• Familiarity with quality assurance with cloud and web-based applications;
• Familiarity or interest in the software development lifecycle and agile methodology;