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• Lead and manage Salesforce implementation projects from inception to completion, ensuring successful delivery on time and within budget.
• Collaborate with clients to understand their business needs and translate them into effective Salesforce solutions.
• Provide expert guidance on Salesforce best practices, architecture, and integration.
• Mentor and support a team of Salesforce consultants, fostering a collaborative and high-performance culture.
• Conduct regular project reviews and status updates with stakeholders.
• Stay up-to-date with the latest Salesforce features, releases, and industry trends.

• Proven experience as a Salesforce Consultant with a strong track record of successful project delivery.
• In-depth knowledge of Salesforce products, including Sales Cloud, Service Cloud, Marketing Cloud, and others.
• Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to challenges.

• Competitive salary and benefits package. Base salary circa £75,000 + bonus
• Opportunities for professional growth and development.
• A supportive and inclusive work environment.
• The chance to work with a talented and passionate team.
• Flexible working arrangements.

• 5+ years of Salesforce Administrator experience
• Sales, Service, and Marketing Cloud experience
• Strong configuration skills (Flows, Automation, Reports, Dashboards)
• Ability to manage large scale Salesforce implementation projects
• Experience working with 200+ users (preferred)
• Strong communication skills, with a proven ability to work with key business stakeholders
• Strong Declarative Development skills (ability to read Apex code)
• SFDC certifications are a plus: Administrator, Advanced Administrator, Platform App Builder

Duties

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  Lead end-to-end Salesforce solution design, configuration, and implementation across Sales Cloud, Service Cloud, and CPQ platforms.
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  Serve as a senior subject matter expert, guiding project teams and mentoring junior analysts across multiple high-visibility initiatives.
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  Translate business needs into scalable, intuitive Salesforce workflows and technical specifications.
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  Engage with stakeholders at all levels to gather requirements, define roadmaps, and ensure seamless system integrations.
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  Own advanced configuration tasks, including process builder flows, custom objects, validation rules, dashboards, and Lightning components.
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  Work closely with geographically distributed teams to deliver solutions that align with business strategy and enterprise architecture.
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  Provide post-implementation support, training, and documentation to ensure long-term system adoption and user success.

Ideal experience

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  10+ years in business systems analysis with deep hands-on Salesforce experience, especially with Service Cloud, Sales Cloud, CPQ, and CLM.
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  Salesforce Administrator Certification required; additional certs (e.g., Advanced Admin, Platform App Builder) are a plus.
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  Proven experience managing multiple projects in both Agile and Waterfall environments.
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  Strong communicator with the ability to distill technical solutions for business stakeholders.
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  Skilled in using Jira, Confluence, MS Project, and Visio for project tracking and process mapping.
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  Demonstrated experience with end-user training, test script creation, and system documentation.
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  Experience with FinancialForce PSA and Salesforce Communities a strong bonus.

Preferred

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  Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field-or equivalent hands-on experience.
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  Six Sigma or Lean certification is a plus.
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  Familiarity with enterprise tools like SharePoint, ServiceNow, and Bitbucket.
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  Passion for innovation, continuous improvement, and building scalable enterprise systems.

• 3+ years of Salesforce experience, 1+ years of hands on development experience
• Ability to take ownership of Salesforce administration functions (e.g. user access & management, support queue monitoring, 3rd party SFDC app support, perform data loads, exports, facilitate daily triage calls, etc.) with a date & customer focused mindset
• Ability to work closely with the technical lead, project manager and members of the business to understand the requirements, use cases & expectations.
• Ability to communicate clearly and proactively with other developers and the project manager
• Proven ability to manage workload, communicate status, and execute on time.
• Provide production support coverage. Qualifications: * 1 year or more of Salesforce development experience required
• Experience with both LWC and Aura Components required
• Experience with Apex Classes, Triggers, Batch Apex, and SOQL
• Experience with Javascript, HTML, and CSS
• Experience with VS Code, sfdx, and git
• Prior experience with Java or .Net is a plus
• SFDC certifications are a plus (preferred): Platform Developer I, Platform JavaScript Developer I

• Re-assessing and optimizing nCino product structures, workflows, and data models.
• Collaborating closely with business stakeholders to define nCino requirements, manage project timelines, and ensure successful delivery within the platform.
• Providing comprehensive oversight of the integrated Salesforce and nCino environment to ensure effective governance, data integrity, and return on investment in the nCino platform.

• Manage and execute sales incentive programs accurately and promptly
• Audit and establish territory alignments, sales objectives, and statements for review
• Ensure adherence to incentive program regulations and facilitate discrepancy resolution
• Collaborate with finance and HR teams to optimize sales incentive program workflows

• Design reports and dashboards containing vital sales incentive metrics for senior management review
• Monitor reporting usage in Salesforce.com to ensure access to essential data for sales reps and leaders
• Provide insights and analysis to bolster sales strategies and decision-making

• Contribute to developing and documenting standard operating procedures
• Evaluate and manage sales support tools to maximize capabilities and enhance efficiencies
• Partner with the training team to ensure thorough training on key tools and technology for the sales team

• Collaborate with functional leaders, business units, and subject matter experts to ensure the success of key projects and initiatives

• Bachelor's degree from an accredited institution
• 5+ years of experience in Sales Operations or Effectiveness
• 2+ years of experience managing or supporting sales incentive and compensation plans
• Proficiency in Excel Power Query and Power Pivot
• Experience with Salesforce.com
• Familiarity with sales reporting and dashboards in Salesforce or other software

• Proficiency in Microsoft Suite
• Ability to utilize advanced Excel functions with large datasets
• Proficient in Salesforce.com or other CRM software with knowledge of SQL for query retrieval
• Strong communication skills for effective interaction in group and one-on-one settings
• Organizational skills and attention to detail for multitasking and managing various stakeholders
• Data analysis skills for process improvement and identifying opportunities
• Problem-solving abilities and operational excellence
• Self-starter with the capability to focus on goals with minimal supervision