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Role and Responsibilities of the CRM Specialist (Salesforce)

Salesforce Administration: Managing the configuration, customization, and day-to-day operation of our Salesforce CRM platform, ensuring it aligns with our business needs.

Data Management: Overseeing data quality and integrity within Salesforce, conducting regular data audits, cleansing, and ensuring accurate and up-to-date information.

Process Optimization: Collaborating with cross-functional teams to identify areas for process improvement and automation within the CRM system, enhancing efficiency and effectiveness.

User Training and Support: Providing training sessions to users at all levels to ensure proper utilization of Salesforce features, addressing user inquiries, and troubleshooting issues.

Reporting and Analytics: Designing and generating meaningful reports and dashboards to provide insights into sales performance, customer behavior, and trends.

Integration and Customization: Assisting in integrating Salesforce with other business systems, as well as implementing customizations and enhancements when needed.

Qualifications required for the CRM Specailist: (To excel in this role, you should possess the following qualifications):

Bachelor's degree in a relevant field (or equivalent work experience).

Proven experience as a CRM Specialist with a strong focus on Salesforce administration.

Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Sales Cloud Consultant) are highly desirable.

Proficiency in data management, process optimization, and automation.

Strong analytical skills with the ability to interpret and present data insights.

Excellent communication and interpersonal skills, along with a collaborative mindset.

Attention to detail and a commitment to delivering high-quality work

About the company:

Cutting-Edge Content Creation: This company stands at the forefront of the media industry, renowned for its innovative and boundary-pushing content creation. They consistently push the envelope, producing captivating and immersive media experiences that captivate audiences across various platforms. From groundbreaking virtual reality projects to interactive storytelling, they are dedicated to shaping the future of media through a bold and imaginative approach.

Collaborative Creative Community: Creativity thrives within a dynamic and collaborative community. They are a diverse team of visionary storytellers, filmmakers, designers, and technologists who come together to transform ideas into exceptional media products. The open and inclusive environment encourages cross-disciplinary collaboration, sparking fresh ideas and fostering a culture of innovation that fuels success.

Global Impact and Engagement: With a global reach, they leave a lasting impact on audiences worldwide. They spark conversations, drive social change, and contribute to shaping cultural narratives. Their projects have sparked viral movements, challenged norms, and fostered a deeper understanding of the world around them.

For more details, please reach out to me directly to discuss!

Ordering Specialist

Job Description

Este perfil tiene como objetivo la identificación, definición e implementación de mejoras en la plataforma de compra b2b. Además, de la gestión de incidencias funcionales y de navegación que surgen en el día a día de nuestros clientes.

Key accountabilities and responsibilities.

• Testear funcionalidades nuevas como por ejemplo: la posibilidad de que el cliente pueda consultar su volumen de compra en los últimos meses, una plataforma de pago online.
• Contacto proactivo con atencion al cliente para que sepan resolver incidencias de navegacion o darles formación.
• Contactos proactivos con clientes para investigar o resolver casos graves.
• Mejora continua de los procesos de compra, a través de la creación y desarrollo de mejoras tecnologicas
• Gestión de CSAT.
• Gestión de Hotjar y análisis del comportamiento del usuario online. Proponer de manera proactiva ideas para mejorar el comportamiento del usuario e implementar esas mejoras.
• Identificación, seguimiento y resolución de incidencias funcionales de los clientes, en ingles.
• Identificación, seguimiento y resolución de incidencias en la navegación online.

Ideal Profile

Required qualifications (knowledge and skills).

• Licenciatura o grado en ADE, Económicas, Comunicación o relacionado.
• Conocimiento del entorno online, preferiblemente estudios en ecommerce o marketing digital.
• Idioma: Español, Inglés al menos C1

Experience

• Experiencia gestionando un producto digital
• Experiencia en interlocución con un equipo de desarrollo tecnológico
• Experiencia en metodologías Agile
• Experiencia en SalesForce, hotjar y google analytics
• Experiencia en el sector e-commerce.

Your profile (behaviors & soft skills)

• Capacidad para entender al usuario en el proceso de navegación.
• Capacidad de decisión e influencia.
• Capacidad de hacer recomendaciones sobre los procesos que va a desarrollar.
• Trabajo en equipo.
• Autónomo, trabajando de manera excelente bajo poca supervisión.

Conditions of the position

• Acuerdo de teletrabajo 100%
• Será necesario que de forma excepcional la persona tenga disponibilidad en turno partido, incluido trabajo en fin de semana
• Contrato temporal de 6 meses

Job Description

My client is a successful, global organization that is looking to hire a Salesforce Project Manager to join their team and help them continue to grow. The Salesforce Project Manager will work across various areas of the business including Sales, Marketing, and Legal.


Role & Responsibilities

• Work closely with business stakeholders to ensure they have a clear understanding of their role in program delivery
• You will be responsible for defining an appropriate project governance framework and applying this throughout the project
• You will work closely with business leads to define and shape the long-term application strategy into a clear program of work
• Direct and manage a program to deliver solutions that meet business requirements and realise benefits within the agreed scope, time, cost, and quality.

Skills & Qualifications

• Previous experience in Project Management; leading large programs of work for Sales, Marketing, and Legal teams. (Ideally, experience working on projects costing $1M - $10M)
• Demonstrated track record of project managing successful implementation of major CRM implementation projects (e.g. Sales Cloud, CPQ, etc.)
• Strong experience gathering and documenting business requirements, testing, and user training

Benefits

• Private health care
• Dental Cover
• Pension Scheme
• Life insurance
• Discount schemes

If this role interests you then don't hesitate to reach out to me with your latest CV and we can arrange a call to discuss this further.

Salesforce Project Manager

A Salesforce Partner, focused in the public sector space, is looking to bring on a full-time Salesforce Project Manager. They are a close-knit team with lots of growth opportunities and fully remote. The culture there is most important and they want to make sure they are finding a person who values that as well. Ideally looking for a motivate, personable professional with strong attention to detail, proven success working remote, strong communication (oral/written), and are strategic thinkers/problem solvers.



Requirements:

• Demonstrate strong Project Management skills
• Prior experience working in the public sector
• Proven success working remotely
• Able to work with Agile methodology
• Proven history of hands-on Salesforce experience
• Experience managing full life-cycle projects / leading implementations
• Strong configurations kills
• Excellent attention to detail
• Collaborate with team members and key stakeholders to ensure project success
• Clear communication skills (written & oral)
• Active Salesforce certification
• PMP certification (preferred)
• Team player

Benefits:

• $120k-$125k
• Fully Remote
• Health/Dental/Vision Coverage
• Paid Vacation
• Paid Holidays
• 401k

CONTACT:

Olivia Phone: 646 - 679 - 3865 Email: o.macdonald@masonfrank.com

Website: www.masonfrank.com

Mason Frank International is the global leader for Salesforce.com recruitment and advertising. We have finalized more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. Specializing solely in placing candidates in the Salesforce.com market, I have built relationships with many of the key employers in North America. My knowledge and understanding of where the best opportunities and Salesforce.com jobs are is unrivaled in the industry.



SFDC / Salesforce / Project Manager / Implementations / Partner

CRM Project Manager (Salesforce) - Contract - London (3 Days a Week)

In this position, you will be joining a well-known end user who are going through a large-scale Salesforce transformation programme.

As a Salesforce Project Manager, you will be the 'go to' person for any Salesforce related queries and driving the internal projects end to end. You will also be training multiple users throughout the organisation within Salesforce as well as creating training materials and running discovery workshops. Another key aspect of the position will be working closely with c-level stakeholders, gathering and translating their requirements to develop solutions within Salesforce.

Key Skills:

• Hands on experience with Salesforce (Certifications preferred)
• Use of Sales Cloud, Service Cloud and Community Cloud
• Gathering and translating requirements with stakeholders
• End to end project management
• Training and supporting users
• Customisation and configuration

If you are interested in Salesforce vacancy, please do not hesitate to send over your CV. Email it to; j.taylor3@masonfrank.com

If this doesn't sound like a 100% fit for yourself, but you would be interested in similar roles in Salesforce, then please do not hesitate to send me your CV or call 0207 337 0871, and I will be in contact.

Programme Director - 5-days in London - Outside IR35

I'm currently looking for a Programme Director to help kickstart a Salesforce implementation. This role will require 5-days per week in the London office as a non-negotiable.

Role & Responsibilities

• Translate ad balance business needs and the long-term application strategy into a clear and measurable program of work
• Influence and gain agreement of scope from business leads and key technology stakeholders
• Managing and leading the identification of risks and impacts associated with the delivery in the program/project

Skills & Qualifications

• Demonstrated experience in Project Management; leading and achieving results from highly complex, large and ambiguous programs of work for Sales, Marketing and Legal enterprise application implementations
• Demonstrated track record of project managing successful implementation of major CRM application implementation projects Sales Cloud, CPQ
• Experience working in a large and complex organisation; understanding the differing business strategies and practices that exist between Business Units within a large organisation

Benefits

• Hybrid working