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Salesforce Business Analyst

Mason Frank International ist ein auf Salesforce spezialisiertes Personalvermittlungsunternehmen. Ein Kunde von uns in Bern/Zürich, sucht derzeit eine/n Inhouse Salesforce Business Analyst.

Verantwortungsbereich:

• Du unterstützt das Unternehmen bei der agilen Weiterentwicklung seines operativen und analytischen CRM (Salesforce).
• Prozess- und technische Beratung für das Unternehmen
• Customizing für Salesforce CRM
• Konzipieren und Erstellen von End-to-End-Lösungen in komplexen Systemlandschaften
• Bereitstellung von 2nd- und 3rd-Level-Support
• Erstellen von technischen Dokumenten, Test- und Schulungskonzepten inkl. Implementierung
• Sicherstellung des Betriebs (inkl. Incident Management)

Profil:

• Mehrjährige Erfahrung im CRM-Umfeld (Salesforce) als Spezialist*/Berater*, einschliesslich Implementierungsprojekten
• Projektmanagement Erfahrung
• Fundiertes Wissen über betriebswirtschaftliche und damit verbundene Geschäftsprozesse
• Ausgeprägte Sozialkompetenz, Teamfähigkeit und Kundenorientierung
• Selbstständiger Arbeitsstil und hohe Eigenmotivation
• Stilsicheres Deutsch in Wort und Schrift

Bewerbungen offen für Schweizer/EU-Bürger oder Inhaber einer gültigen Schweizer Arbeitsbewilligung.

Wenn du dich für diese Stelle interessierst und mehr wissen möchtest, zögere bitte nicht, uns zu kontaktieren.

* Open-budget salary
* Leader in digital services and consulting
* Hybrid model
About the Company
Mason Frank International is in collaboration with our client, a leading organization for over 20 years of experience, specializing in crafting innovative technological and operational strategies for forward-thinking enterprises.
They are seeking an experienced Salesforce Consultant to drive end-to-end delivery for Salesforce implementations. You'll play a pivotal role in understanding client needs, designing tailored solutions, and nurturing strong client relationships while ensuring project success within scope and budget.
Responsibilities
* Gain in-depth understanding of client business processes to design effective Salesforce solutions
* Lead project deliverables from discovery to deployment and training
* Collaborate with team members to enhance Salesforce functionality
* Maintain clear communication with clients and team to ensure project success
Skills
* MUST BE BILINGUAL (ENGLISH AND FRENCH)
* Expertise in Sales and Service Cloud implementation and data modeling
* Familiarity with marketing automation tools and specialized industry insights
* Prior experience in business analysis or project management roles is highly regarded
Certifications
You will already have or willing to obtain the following certifications:
* Salesforce Sales Cloud Consultant
* Salesforce Service Cloud Consultant
* Salesforce Experience Cloud Consultant
* Salesforce Certified Administrator
This position is available for an immediate start and is interviewing NOW. Click 'APPLY' or contact +1 647 932 6330 / d.gnuyen1@masonfrank.com for more details regarding the role.

Job Title: Salesforce Technical Consultant

Location: [UK Wide ] (Remote/Hybrid options available)

Salary: £65,000 - £75,000 per annum

Job Type: Full-Time, Permanent



Company Overview:

Join our dynamic and forward-thinking team where we leverage cutting-edge technology to drive business success. As a leader in the IT services and consulting sector, we are committed to innovation, excellence, and providing our clients with top-tier solutions. We are currently seeking a talented Salesforce Technical Consultant to join our growing team and help us continue our journey of digital transformation.



About the role:

As a Salesforce Technical Consultant, you will play a critical role in designing, implementing, and optimizing Salesforce solutions for our clients. You will work closely with stakeholders to understand their business requirements and translate them into technical specifications. Your expertise will ensure that our Salesforce implementations are robust, scalable, and tailored to meet the unique needs of each client.



Key responsibility's:

Client Requirement Analysis:

• Engage with clients to gather detailed business and technical requirements.
• Conduct workshops and interviews to understand client needs and project scope.
• Document and analyse client requirements to create detailed technical specifications.

Solution Design and Architecture:

• Design robust, scalable Salesforce solutions tailored to meet client needs.
• Develop architectural blueprints and design documents.
• Ensure alignment of the Salesforce solution with overall enterprise architecture.

Salesforce Development and Customization:

• Build and customise Salesforce applications using Apex, Visualforce, and Lightning Components.
• Develop and maintain custom objects, fields, workflows, process builders, and validation rules.
• Implement Salesforce integrations with third-party systems using REST/SOAP APIs.

Implementation and Deployment:

• Lead the technical implementation of Salesforce projects from inception to deployment.
• Manage configurations, code migrations, and deployments across different environments.
• Perform comprehensive testing and quality assurance to ensure solutions meet specifications.

Technical Support and Troubleshooting:

• Provide ongoing technical support and maintenance for deployed Salesforce solutions.
• Troubleshoot and resolve complex technical issues and bugs.
• Optimize and enhance existing Salesforce implementations for performance and usability.

Required skills:

• Salesforce technical experience covering on or more of the main clouds, Sales, Service etc.
• Practical experience using Salesforce technologies such as Lightning Web Components.
• Experience of project work with Salesforce platform.
• Experience with working on medium to large complex end user or client projects.
• Platform Developer (PD1) with a desire to grow their Sales force technical capability by achieving Salesforce Certifications and Trail head Super badges.
• Experience of agile project delivery and working as part of a team of highly skilled Salesforce developers
• Proven experience taking highly conceptual business needs and/or user stories and translate these into a solution that can be effectively implemented

How to Apply:
To seize this exciting opportunity and take your career to new heights, please send your updated CV and a cover letter outlining your relevant experience and why you're the perfect fit for this role to H.dice@masonfrank.com

Salesforce Product Manager



Technology: Salesforce.com

Job Type: Permanent

Location: Denver, CO

Compensation: $160K+

Date Posted: July 15, 2024



My client is looking for a Product Manager to interact with Stakeholders and act as the laison between the engineering teams. This role would be responsible for contributing to the management of this clients product (Salesforce). This organization has a well-built out Salesforce team and is heavily invested in the product. Continue reading for a highly rewarding opportunity!



Responsibilities

• Liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success through established metrics.
• Work with the engineering team through the development cycle to ensure features developed meet the desired business objectives.
• Evaluate every feature request, gather detailed business requirements from customers and work closely with the engineering team to translate requirements into user stories.
• Understand product interaction within a business process and from a customer experience viewpoint
• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value.
• Act as product champion and establish effective relationships with key partners

Requirements

• Degree in computer information systems or related field or equivalent combination of education and experience required.
• 6+ years of Product Management/Owner experience or working in close partnership with the engineering team.
• Salesforce experience is key to this role, and Salesforce certification would be an added bonus
• Experience with Service Cloud is required
• Experience with Financial Services Cloud is preferred
• Experience with supporting Salesforce Enterprise custom objects and community portal.

Salary is negotiable based on experience with a comprehensive benefits package.

Job Title: Salesforce Delivery Manger

Location: London-Bank

Work location: Hybrid

Salary: £55,000

Job Type: Full Time



About Us:

We are currently seeking a Delivery Manager to join our rapidly growing CRM Consulting and Implementation practice. We are Crest Certified Salesforce CRM specialists, we design and build marketing, sales, customer service and analytics solutions for Enterprise to SMBs. Our point of difference is our team's 50+years of in-house experience, delivering double-digit growth. Together, we find and deliver the optimum solution to meet our customer's immediate and long-term needs.

Role Overview:

As a Salesforce Delivery Manager, you will oversee the end-to-end delivery of Salesforce projects, from initial planning and design through to implementation and support. You will work closely with cross-functional teams, stakeholders, and external partners to ensure projects are delivered on time, within scope, and within budget.

Key Responsibilities:

• Lead the planning, execution, and delivery of Salesforce projects.
• Define project scope, goals, and deliverables that support business objectives.
• Develop detailed project plans, schedules, and budgets.
• Coordinate with internal teams and external partners to ensure seamless integration and delivery.
• Monitor project progress and performance, managing risks and issues as they arise.
• Ensure projects meet quality standards and deliver the intended value to the business.
• Provide regular project updates to stakeholders, including status reports and performance metrics.
• Foster a collaborative and results-driven team environments

Certifications

• Bachelor's degree in business or technology field or equivalent; 5+ year's work experience
• Proven track record of delivering full lifecycle programmes, ideally CRM and/or cloud based solutions
• Strong knowledge of agile delivery management methodologies (ie. Hybrid, Scrum, Kanban, SAFe) and software delivery principles with a proven track record in on-time and on-budget delivery
• Demonstrable coaching experience, fostering and empowering high performance teams
• Experience leading or supporting squads from start to finish in an agile-led environment with geo-located teams incl. P&L and forecasting
• Commercially minded, detail and results oriented self-starter who makes things happen in a fast-paced environment
• Experience within Retail, Media, Consumer Goods, Travel, Transport, Hospitality, High Tech or Business Services industries is beneficial
• Salesforce certifications are beneficial

Why Join Us?

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Work with a dynamic, innovative team dedicated to excellence.
• Be part of a company that values your expertise and contributions.

How to Apply:
To seize this exciting opportunity and take your career to new heights, please send your updated CV and a cover letter outlining your relevant experience and why you're the perfect fit for this role to H.dice@masonfrank.com

Salesforce Product Manager



Technology: Salesforce.com

Job Type: Permanent

Location: Remote (California HQ)

Compensation: $180K+

Date Posted: June 10, 2024



My client is looking for a Product Manager to interact with Stakeholders and act as the laison between the engineering teams. This role would be responsible for contributing to the management of this clients product (Salesforce). This organization has a well-built out Salesforce team and is heavily invested in the product. Continue reading for a highly rewarding opportunity!



Responsibilities

• Liaise between product development, reporting, training and business owners to ensure clear communication, understanding of product offerings at all times and ultimate project success through established metrics.
• Work with the engineering team through the development cycle to ensure features developed meet the desired business objectives.
• Evaluate every feature request, gather detailed business requirements from customers and work closely with the engineering team to translate requirements into user stories.
• Understand product interaction within a business process and from a customer experience viewpoint
• Take ownership in driving new feature development through every stage of the product life cycle and deliver incremental value.
• Act as product champion and establish effective relationships with key partners

Requirements

• Degree in computer information systems or related field or equivalent combination of education and experience required.
• 6+ years of Product Management/Owner experience or working in close partnership with the engineering team.
• Salesforce experience is key to this role, and Salesforce certification would be an added bonus
• Experience with Service Cloud is required
• Experience with Financial Services Cloud is preferred
• Experience with supporting Salesforce Enterprise custom objects and community portal.

Salary is negotiable based on experience with a comprehensive benefits package.

Sr. Manager of Business Applications (Salesforce)



We are seeking an individual comfortable taking on a technical leadership role, wherein they will have the authority to drive projects from concept to final product delivery. This role involves providing hands-on technical expertise while offering guidance and direction to team members.

Responsibilities:

• Oversee architecture, detailed design, and development on the Salesforce platform, both in a hands-on capacity and as a subject matter expert.
• Lead application design and development throughout the entire lifecycle, from inception to production.
• Define and implement technological architecture and roadmaps using Salesforce.com products and best practices to enhance development agility, performance, and security.
• Create, configure, code, and architect large-scale Salesforce.com solutions, ensuring successful outcomes in complex environments.
• Collaborate closely with internal teams to grasp current requirements, identify desired process models, and establish solution architecture.
• Coach and mentor both senior and junior developers and other technical team members. Conduct code reviews to ensure code quality, maintainability, and security. Lead, facilitate, and offer technical expertise and guidance for the integration of complementary digital solutions.
• Contribute to architectural project plans to secure approval for detailed plans and required resources.
• Perform impact analysis on change requests to guide teams toward appropriate solutions with minimal disruption to end users, development, and testing teams.

Qualifications:

Requirements:

• Minimum of 6 years of hands-on experience as a Salesforce solution and technical architect in a leadership capacity, making enterprise-level decisions related to Salesforce, data, and integration architecture.
• Experience as a Salesforce leader or manager, with expertise in sales, service, and experience clouds.
• 6+ years of experience in defining enterprise systems for integrating Salesforce with on-premises and legacy systems.
• Salesforce Certified Administrator (required), additional certifications is preferred.
• Familiarity and experience with CI/CD tools, frameworks, and methodologies such as Jenkins, Maven, Jira, ServiceNow, GitLab, Bitbucket, Visual Studio Code, Bamboo, etc.
• Previous experience working with Agile methodologies (Scrum, Lean Startup, SAFe) and collaborating with cross-functional teams (Product Owners, Scrum Masters, Developers, Designers, Business Analysts).

Salesforce Lead Engineer

Location- London/Remote (2 days a week in London office) , Start date- ASAP

Contract Type- Permanent, Hours- Full Time, Salary - £80,000-£90,000 + Benefits

A company in the Research sector is looking to expand its in house salesforce team. You would be part of some exciting projects. For this role you would oversee the in house salesforce centre of excellence and the relationship with the salesforce consulting business as well as being hands on with development.

The Successful applicant will be offered a highly competitive salary, in addition to various benefits.

Key responsibilities

• 
  
  Building strong working relationships with internal team members, external stakeholders, and departmental colleagues
• 
  
  Manage the small salesforce team
• 
  
  Manage the relationship with external salesforce partner
• 
  
  Lead the design of the target Salesforce architecture.
• 
  
  Perform initial Salesforce project engagement and requirements scoping while being hands on with salesforce development

Requirements

• Experience leading a Salesforce team.
• Experience of mentoring, technical discussions and setting direction.
• Excellent collaboration and communication skills with a delivery focussed mindset.
• Experience with multiple Salesforce technologies: ideally with Sales Cloud, CPQ and Marketing Cloud.
• Salesforce development experience

If you are interested in this role, please send all enquiries to: j.mist1@masonfrank.com





Mason Frank International is a leading supplier of Salesforce.com consultants on both a permanent and contract basis throughout Europe. We endeavour to bring our candidates a number of opportunities across a variety of sectors and industries, relevant to what you are looking for. If this is not the opportunity for you then please still get in contact as we are currently recruiting for a number of positions both Functional and Technical.



Mason Frank International Ltd is acting as an Employment Agency in relation to this vacancy. Please visit our website for more opportunities

Senior Salesforce Consultant

Are you ready to be a Salesforce pioneer? Mason Frank have partnered with a Belgium-based company, with more than 25 years of success and steady growth. Be part of their journey as they look to build and expand their Salesforce practice!

The best bits!

• Growth: Our partner is on an impressive growth trajectory. Be part of their success story and contribute to their continued expansion.
• Award-Winning Workplace: Recognized as a top workplace, their company values and invests in its people, offering a workplace that champions employee satisfaction.
• Internal Career Growth: They prioritize internal talent development, fostering a culture of growth and rewarding dedication. They believe in rewarding and growing their own employees, they don't hire externally for any management positions.
• Transparent Culture: Experience a unique and transparent company culture set by senior management. It's a differentiator that sets them apart.
• Shareholder Scheme: Join their stakeholder community! Enjoy the benefits of their shareholder scheme, unlocking opportunities as you progress in your career.
• Project-Centric Approach: Engage in full Salesforce Implementations, from discovery to ongoing support and maintenance. They focus on selling projects, not people.
• Pioneering Salesforce Team: Be a pioneer! New starters this year will actively contribute to building and shaping their Salesforce practice.
• Fast-Track Growth: Seize the opportunity to grow rapidly within the company as they invest heavily in expanding their Salesforce business. Your success is their success.
• Efficient Hiring Process: Their streamlined process involves HR, Business Manager/Team Leader, and, for technical roles, a straightforward online test with quick detailed feedback after each step!
• Hybrid Work Model: Embrace a balanced work-life approach with their hybrid model. While on-site presence is preferred, enjoy the flexibility of 1-2 days working from home, subject to manager discretion.
• Team Culture: Dedicated team for organizing exciting events, fun activities, regular breakfasts at work, and a massive bi-annual event. They take pride in their strong, family-oriented company culture.

What to expect:

• Collaborate closely with clients to understand their unique business needs and challenges.
• Translate client requirements into effective Salesforce solutions by leveraging your deep knowledge of the platform and best practices.
• Configure and customize Salesforce applications to deliver tailored solutions.
• Project Management - multiple projects at a time.
• Work with cross-functional teams to design, document, and implement Salesforce solutions that align with project timelines and budgets.
• Participate in testing, training, and post-implementation support to ensure the successful adoption of the Salesforce platform.
• Salary up to €65.000 per year plus benefits - (dependant on experience)

What do I need?:

• Fluency in Dutch and or French and professional level English (written and verbal) is mandatory.
• Bachelor's degree/Master's Degree in Management or IT
• Drivers Licence - to visit customers
• Valid Salesforce certifications are essential (e.g., Salesforce Administrator, Salesforce Platform App Builder, Salesforce Sales Cloud Consultant, or similar).
• 2+ years proven experience as a Salesforce Functional Consultant or similar role, with a solid understanding of the Salesforce platform and its capabilities (Sales, Service Cloud a plus).
• Strong analytical and problem-solving skills to address complex business challenges effectively.
• Excellent interpersonal and communication skills to collaborate with clients and team members.

Interested to learn more? Apply by following the application process or reach out directly to b.keenan1@masonfrank.com with an up to date CV and lets chat!