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• Carry out a range of Administrative and Configuration duties on the Salesforce platform
• Responsible for the marketing automation and looking after the email automations
• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups

• ADM201 certification
• Experience with Marketing cloud
• Great communication skills

• 45-55k Salary
• Great company pension
• Ability to work remotely

• Support projects that implement and deliver enhanced Salesforce functionality
• Collation and documentation of new and evolving Sales, Marketing and Service processes, policies, and procedures within Salesforce
• Develop, analyse and optimise the processes and workflows within Salesforce. Understanding the root cause of users' problems and automating repetitive tasks
• Develop, analyse and optimise SLA and case reporting within Salesforce to create efficiencies and inform business decisions

• Experienced and certified as a Salesforce Administrator for a minimum of 3 years
• Ideally experienced in implementing either Salesforce Analytics or Communities / Experience CRM Experienced in understanding and defining user requirements

• 25 days holiday
• Pension - auto-enrolled after 3 months
• Discretionary bonus scheme based on performance

Responsibilities

• Oversee all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions and public groups
• Resolve user support tickets
• Identify and gather requirements from users and stakeholders
• Support team members and monitor user adoption of Salesforce tools in our organization
• Provide ongoing user training and create training materials as needed

Requirements and skills

• Proven work experience as a Salesforce Administrator or similar role
• Salesforce certified administrator or Salesforce advanced administrator certification
• Extensive experience in the administration and maintenance of Salesforce systems
• Experience in performing Salesforce upgrades and ensuring successful integration
• Exceptional ability to create and maintain Salesforce databases
• In-depth knowledge of Salesforce products and their functionalities
• A bachelor's degree in computer science is preferred

• Be the main point of contact for all things Salesforce. Inclusive of budget, systems integration's, and platform management
• Analyse existing processes, fields and layouts and configure changes in line with Salesforce best practices when necessary
• Work with stakeholders to scope and deliver key projects in line with business requirements, budget and timelines

• Strong experience working across multiple Salesforce Clouds; particularly Sales Cloud, Experience Cloud, and Revenue Cloud (CPQ & Billing)
• Strong understanding of the Salesforce platform and object model, with the ability to build custom apps, objects, fields, and processes
• Ability to understand and improve existing Salesforce automation and processes with a proven ability to implement advanced flows, process builders, validation rules, pick lists, look up fields, master-detail relationships, and formula fields

• 25 days annual leave (prorated)
• Work from Anywhere policy
• Accredited learning and development programs

• abgeschlossenes Studium der (Wirtschafts-)Informatik oder haben eine vergleichbare Qualifikation
• Mehrjährige praktische Erfahrung in der Administration von Salesforce sowie die dazugehörige Zertifizierung zum Salesforce Administrator
• Sehr gute Kenntnisse in der Salesforce Sales- und Marketing sowie Service Cloud
• Programmierkenntnisse in Java oder JavaScript sind von Vorteil
• System Configuration & Process Automation
• Erfahrung mit agilen Vorgehen (Scrum und/oder Kanban) sowie mit Jira oder anderen Bugtrackern
• Motivation, auch Junior-Admins an die Hand zu nehmen und eigene Erfahrungen zu teilen
• Deutschkenntnisse Fließend

• Du bist für den reibungslosen Betrieb des CRM verantwortlich
• Konzeption und Konfiguration unserer Applikationen in der Salesforce Sales und Marketing Cloud
• Erstellung von Konzepten für die Umsetzung von Anforderungen der Fachabteilungen in der Sales und Marketing Cloud
• Umsetzung der konzipierten Änderungen bzw. Erweiterungen
• Pflege und Debugging der bestehenden Anwendung

• Ein spannendes Umfeld mit Einblicken in die Digitalisierung
• Flache Hierarchien und direkte Kommunikationswege
• Einen gesellschaftlichen Mehrwert mit modernsten Technologien und agilen Arbeitsweisen
• Einen modernen Arbeitsplatz
• Eine außergewöhnliche Arbeitsatmosphäre in einem dynamischen Team
• Flexible Home Office-Regelung
• Zahlreiche Mitarbeiter-Events

• 5+ years of working in Salesforce CRM solutions as Architect or Developer
• 5+ years of hands-on Salesforce experience designing and configuring solutions
• APEX/Visualforce/Lightning in Sales and Service Cloud
• Knowledge of data integration tools
• Experience guiding BA and Dev teams toward appropriate solutions

• Maintenance and development of our Salesforce instance: managing Field's, Process Builders, User Accounts and the creation and management of new objects.
• Optimising Lead and Opportunity journey's in line with user experience and business targets.
• Working with external developers working on coding updates.

• Previous experience in leading the maintenance of a Salesforce instance.
• To be able to communicate the results of data analysis in a clear, succinct, and actionable way in written and verbal form to senior and junior stakeholders.
• Salesforce Certifications.

• Ability to learn and apply yourself to the role
• Want to work in a fast-paced environment
• Researching and evaluating new technologies to improve existing systems and processes, and suggesting innovative solutions to problems.

• Bachelor's degree in IT or a related field (completed or working towards it)
• Excellent communication and interpersonal skills
• Salesforce certifications are a plus

• Work life balance is great
• Genuine career development opportunities
• Suitable for those with a genuine interest in progressing

• General ownership of existing suite of Salesforce dashboards used by stakeholders across the business including:
• Owning the reporting suite to ensure reporting folders are well structured, and clean folder structure, reporting is consistent, ownership and user cases is defined and metrics are efficient and consistent
• Working with the SF Admin and Developers to ensure platform changes are released following best practices throughout.

• Demonstrable experience working with Salesforce Lightning Experience, preferably in both B2B and B2C scenarios
• Hands on configuration: flows, custom objects, dashboards, validation rules
• Data clean-up, extraction, and mass changes using a data loader