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    Salesforce Administrator

    England, London

    • £50,000 to £70,000 GBP
    • System Administrators Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Mason Frank have partnered with a globally recognised brand that are seeking a proactive and detail-oriented Salesforce Administrator to support our highly integrated greenfield Salesforce platform. This role is pivotal in bridging the gap between business and technology teams, ensuring we maximise the value of our investments in Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.



    In this exciting role, you will manage the day-to-day platform operations, gather and translate business requirements into well-defined user stories, and implement robust solutions in collaboration with our Salesforce partners. You'll be a key contact for end-users, driving adoption and ensuring the platform runs smoothly - all aligned with our strategy of simplicity, standardisation, and scalability.



    Key Responsibilities
    • Platform Administration: Manage all aspects of user and license management - including new user setup/deactivation, roles, profiles, permissions, and public groups.
    • Declarative Development: Create and manage solutions using Flow, App Builder, validation rules, and page layouts.
    • Backlog Management: Own and maintain the product backlog, writing clear user stories and acceptance criteria. Prioritise in collaboration with the CRM Tech Lead.
    • Release Support: Assist in the release process using our DevOps toolset (e.g., Copado) and carry out QA testing.
    • Stakeholder Collaboration: Work across departments to gather and document requirements.
    • Process Improvement: Identify opportunities for improvements and system enhancements aligned with the roadmap.
    • User Support: Provide 1st and 2nd-line support, escalate issues as necessary.
    • Data Management: Perform data uploads, deduplication, and cleansing. Support report/dashboard creation.
    • Training & Adoption: Develop training materials and documentation to promote adoption and best practices.




    What You Will Bring
    • Proven experience as a Salesforce Administrator on a complex, integrated Salesforce instance.
    • Salesforce Administrator Certification required. Advanced Admin and Platform App Builder certifications desirable.
    • Strong understanding of Salesforce governance (data management, security, release best practices).
    • Experience managing a product backlog and using tools like JIRA, including sprint planning.
    • Background in operational support and release management.
    • Comfortable working with cross-functional teams including IT, business, and third-party partners.
    • Strong stakeholder engagement and communication skills.
    • Familiarity with Agile/Scrum frameworks.
    • Experience supporting change initiatives, training, and documentation.
    • Ability to explain complex solutions to non-technical stakeholders.

    Salesforce Marketing & Data Cloud Lead

    England, London

    • £80,000 to £100,000 GBP
    • Marketing Automation Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Senior

    Jobbeschreibung



    Job Title: Salesforce Marketing & Data Cloud Lead

    Location: Central London (Hybrid - 2-3 days onsite)

    Salary: £80,000- £90,000 (potentially a little higher for the right skillset) + 15% Bonus + Benefits

    Industry: Global Brand | Salesforce Greenfield Implementation



    About the Company

    Join a globally recognised brand embarking on one of the largest Salesforce greenfield implementations in the UK. With a major investment in the Salesforce ecosystem - including Marketing Cloud, Data Cloud, Agentforce, Sales, Service,S Slack, Sustainability Cloud and Experience Cloud - this is a rare opportunity to shape the future of digital engagement for millions of customers across global markets.

    This is a high-impact, strategic role that will put you at the forefront of marketing innovation and data transformation, working alongside top-tier talent in a collaborative, forward-thinking environment.



    The Role

    As the Salesforce Marketing & Data Cloud Lead, you will take ownership of the end-to-end architecture, design, and delivery of Salesforce Marketing Cloud, Data Cloud & Agentforce across the global Salesforce estate.

    You will play a key role in ensuring customer data is unified, actionable, and powering personalised multi-channel journeys. You'll work closely with internal stakeholders, global marketing teams, technical architects, and SI partners to drive best-in-class customer engagement and data-driven marketing strategies.



    Key Responsibilities
    • Lead the design and delivery of Salesforce Marketing Cloud, Agentforce and Data Cloud solutions within a complex greenfield implementation.
    • Define scalable customer data strategies and ensure effective integration with Data Cloud (formerly Genie/CDP).
    • Collaborate with technical architects, developers, and marketing stakeholders to design and implement personalised customer journeys across email, SMS, push, and other channels.
    • Oversee segmentation, audience management, consent management, and real-time decisioning via Data Cloud.
    • Act as the subject matter expert for Marketing Cloud modules including Journey Builder, Automation Studio, Email Studio, Mobile Studio, Advertising Studio, and Interaction Studio (Personalisation).
    • Ensure data compliance and governance are embedded into marketing practices, in line with GDPR and other global regulations.
    • Liaise with global teams to drive adoption and rollout of new marketing capabilities across multiple markets.
    • Evaluate and onboard new Salesforce innovations as part of the roadmap.
    • Manage vendor and partner relationships to ensure high-quality implementation delivery.




    Skills & Experience

    Required:
    • Proven experience leading large-scale Salesforce Marketing Cloud implementations.
    • Strong hands-on knowledge of Salesforce Data Cloud (CDP), including data ingestion, modelling, and activation.
    • Solid understanding of customer data architecture, data privacy, and consent management.
    • Experience with multi-channel journey orchestration and campaign execution.
    • Strong stakeholder management and communication skills in a global, cross-functional environment.
    • Ability to translate marketing goals into scalable technical solutions.
    • Experience working in agile delivery teams or a hybrid agile/waterfall model


    .

    Nice to Have:
    • Salesforce certifications (e.g., Marketing Cloud Consultant, Data Cloud Consultant, Admin, or Architect-level certifications).
    • Experience within a global B2C brand, retail, or consumer-facing digital business.
    • Familiarity with other Salesforce clouds (Sales, Service, Experience, or Commerce Cloud).




    What's on Offer
    • Competitive salary up to £90,000 + annual bonus
    • Excellent benefits including private healthcare, pension, and generous holiday allowance
    • Hybrid working model - central London office with flexible home working
    • Greenfield Salesforce programme with long-term investment and executive buy-in
    • Be part of a global digital transformation that impacts millions of customers
    • Collaborative, inclusive, and forward-thinking team culture


    Neu

    Salesforce Functional Consultant- Revenue Cloud

    England, London

    • £65,000 to £75,000 GBP
    • Consultants Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Mason Frank are proud to partner with a leading Salesforce Platinum Partner who are actively hiring for a Salesforce functional consultant with proven experience working with Salesforce Revenue Cloud.

    Key Responsibilities:
    • Collaborate with clients to understand their business requirements and translate them into effective Salesforce solutions.
    • Design and implement Salesforce Revenue Cloud solutions, including CPQ (Configure, Price, Quote) and Billing.
    • Provide expert guidance on best practices and industry standards for Salesforce Revenue Cloud.
    • Conduct workshops and training sessions for clients to ensure successful adoption and utilization of Salesforce solutions.
    • Work closely with cross-functional teams, including developers, project managers, and other consultants, to deliver high-quality projects on time and within budget.
    • Stay up-to-date with the latest Salesforce features, releases, and industry trends to continuously enhance your knowledge and skills.


    Qualifications:
    • Proven experience as a Salesforce Consultant with a focus on Revenue Cloud.
    • In-depth knowledge of Salesforce CPQ and Billing.
    • Salesforce certifications, such as Salesforce Certified CPQ Specialist, are highly desirable.
    • Strong analytical and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Ability to work independently and as part of a team.
    • A passion for helping clients achieve their business objectives through innovative Salesforce solutions.


    Compensation & Benefits
    • Base salary circa £55k to £65k + bonus & benefits
    • Opportunities for professional growth and development.
    • A collaborative and supportive work environment.
    • The chance to work with a diverse range of clients and industries.
    • The opportunity to be part of a leading Salesforce Platinum Partner.



    Feel free to customize this advert to better fit your company's specific needs and culture. Good luck with your search!

    Salesforce Technical Lead/Architect

    England, London

    • £90,000 to £120,000 GBP
    • Architects Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Senior

    Jobbeschreibung



    JOB PURPOSE

    Salary: 90,000-120,000 + Benefits

    3 days per week in the London Office

    Looking for a seasoned CRM Tech Lead to oversee and manage the sophisticated Salesforce platform, with a focus on Sales Cloud, Service Cloud, Commerce Cloud (B2C), and Agentforce.

    As the CRM Tech Lead, you will be the primary technical authority responsible for the analysis, architecture, design, implementation, and ongoing support of scalable Force.com solutions, collaborating closely with our external partner network. You will take ownership of the technical solution and process design-including scenario planning, flow mapping, and customer journey development-alongside prototyping, configuration, testing, training, and defining end-user support protocols.

    In this role, you will work hand-in-hand with the MarTech, Digital Products, Data, and Integrations Leads within the Technology Delivery team, as well as business stakeholders, to define innovative technology roadmaps that enable the organisation to meet its strategic goals.

    The ideal candidate combines strong technical expertise with excellent communication skills, bridging the gap between technical teams and business stakeholders effectively.


    KEY RESPONSIBILITIES


    • Lead Salesforce Strategy Execution: Drive the implementation of the Salesforce strategy aligned with business goals.


    • Stay Current with Salesforce Innovations: Keep up to date with Salesforce advancements to guide strategic enhancements.


    • Manage External Partners: Oversee and coordinate third-party contractors, including administrators and developers, as needed.


    • Mentor and Develop Team Members: Provide guidance and support to foster team growth and professional development.


    • Resource Planning: Collaborate with program managers to allocate resources effectively, balancing workload and priorities.


    • Lead Solution Design & Architecture: Direct the design and architecture of Salesforce solutions across multiple clouds (Sales, Service, Commerce, Agentforce).


    • Ensure Best Practices Compliance: Ensure solutions are scalable, secure, and aligned with industry standards.


    • Serve as Primary Salesforce Liaison: Act as the main contact for Salesforce initiatives and own the overall technical architecture.


    • Collaborate with Stakeholders: Engage with stakeholders to gather requirements and translate them into effective technology solutions.


    • Own Process and Solution Design: Lead scenario planning, flow mapping, customer journey design, prototyping, configuration, testing, training, and support procedures.


    • Drive Change Management: Facilitate successful adoption of Salesforce solutions across the organization.


    • Enforce Governance and Policies: Establish and maintain governance around Salesforce usage and data management.


    • Monitor Performance: Track system performance and user adoption, making improvements where necessary.


    • Manage Vendor Relationships: Coordinate with vendors, Salesforce reps, and managed service providers.


    • Maintain Documentation: Keep comprehensive records of system designs, processes, and protocols.



    PERSON SPECIFICATION


    • Innovative: Proactively generates new ideas and challenges existing methods.


    • Adaptable: Adjusts working style to meet the needs of diverse business areas.


    • Collaborative: Builds strong relationships and works effectively within teams.


    • Results-Focused: Delivers high-quality outcomes and takes ownership of responsibilities.


    • Effective Communicator: Excels in both written and verbal communication.


    • Detail-Oriented: Maintains high accuracy and thoroughness.


    • Organized & Proactive: Self-driven with strong organizational skills.


    • Analytical: Solves complex problems through critical thinking.


    • Resilient: Demonstrates persistence in overcoming challenges.


    • Personable: Builds rapport across the organization with a positive demeanor.


    • Flexible: Willing to support tasks outside of regular duties as needed.


    • Multitasker: Capable of managing multiple priorities independently.



    SKILLS AND EXPERIENCE

    Essential:


    • Extensive Salesforce experience across multiple clouds, including Sales Cloud, Service Cloud, and Commerce Cloud (B2C).


    • Solid knowledge of DevOps best practices and CI/CD automation, with hands-on experience using Copado for Salesforce release management.


    • Proven expertise in solution architecture and system integration.


    • Proficiency in Salesforce development, including Apex, Visualforce, triggers, batch processes, APIs, and web services.


    • Familiarity with coding standards, deployment workflows, integration, and security best practices.


    • Strong command of Salesforce declarative tools like Workflow, Flows, Process Builder, and App Builder.


    • Deep understanding of the Salesforce ecosystem and associated toolsets.


    • Excellent problem-solving and troubleshooting capabilities.


    • Strong customer-facing skills.

    Salesforce Solution Architect - (Loyalty Cloud Focus)

    England, London

    • £100,000 to £120,000 GBP
    • Architects Stelle
    • Fähigkeiten: Salesforce Loyalty Cloud
    • Seniority: Senior

    Jobbeschreibung



    Salesforce Solution Architect - (Loyalty Cloud Focus)

    Base salary range: £100,000-£120,000

    Hybrid | London Office

    Are you a visionary Salesforce Solution Architect ready to design enterprise-grade solutions that unlock real business value? Join a dynamic consultancy working on cutting-edge Salesforce implementations across Loyalty Cloud, Sales, Service, and Experience Clouds.

    As a Salesforce Solution Architect, you'll be the bridge between complex business requirements and elegant technical solutions. You'll:
    • Translate business and technical needs into scalable Salesforce capabilities.
    • Model processes, architecture, and data structures to support strategic initiatives.
    • Develop robust, enterprise-grade architecture that maximizes Salesforce platform value.
    • Align business strategy with technological direction.
    • Guide and mentor teams, enforce architectural standards, and support delivery excellence.


    Skills & Experience
    • Proven experience as a Salesforce Solution Architect, including recent Loyalty Cloud implementations.
    • Deep knowledge of Salesforce product suite and cross-cloud integrations.
    • Strong stakeholder management and consulting skills.
    • Ability to lead workshops (Discovery, Solution Design, Delivery).
    • Comfortable advising on governance, change management, and strategic adoption.
    • Salesforce Certified Application Architect and/or System Architect preferred.


    Benefits
    • 25 days paid annual leave + bank holidays
    • Private healthcare for you and your family (pre-existing conditions included)
    • Life assurance, dental insurance, income protection, critical illness cover
    • Pension scheme
    • Retail discounts and wellness reimbursements
    • Access to learning platforms and career development
    • Inclusive culture with active CSR and diversity initiatives


    Neu

    Salesforce Administrator (SaaS Business)

    England, London

    • £60,000 to £75,000 GBP
    • System Administrators Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung

    Salesforce Administrator



    Location: London (Hybrid - 3 days per week in office)
    Salary: £60,000 - £75,000 + Benefits
    Team: Revenue Operations / GTM


    About Us



    Mason Frank have partnered with a high-growth SaaS business transforming the way organisations operate and scale. Our GTM and Revenue Operations team is at the core of driving efficiency, insight, and automation across our commercial functions. As we continue to grow, we're looking for an experienced Salesforce Administrator to take ownership of our Salesforce environment and help us evolve our systems to match our ambitious goals.


    The Role



    As a Salesforce Administrator, you'll be the go-to expert for all things Salesforce - designing, implementing, and optimising solutions that empower our Sales, Marketing, and Customer Success teams. You'll work closely with cross-functional stakeholders to ensure our platform supports our GTM strategy and drives operational excellence.

    This role sits within our Revenue Operations team and requires a balance of technical expertise, business acumen, and proactive problem-solving.


    Key Responsibilities



    • Own and manage the Salesforce platform (Sales Cloud & Service Cloud), ensuring optimal performance, scalability, and data integrity.


    • Oversee Salesforce security model & system configuration including Profiles, Permission Sets, Role Hierarchies, and User Access Policies.


    • Diagnose and resolve technical issues within Salesforce swiftly and effectively.


    • Design and build scalable applications and automations, including


    • Complex Record-Triggered Flows, Screen Flows, Custom Settings, and Validation Rules


    • Partner with GTM stakeholders to gather requirements and translate them into technical solutions that drive business impact.


    • Lead end-to-end delivery of Salesforce projects - from architecture and design through to implementation and adoption.


    • Champion Salesforce best practices and continuously improve system efficiency, automation, and user experience.



    About You



    • 3-4 years of hands-on experience as a Salesforce Administrator or Developer in a commercial (Sales & Service Cloud) environment.


    • Proven experience architecting and building successful Salesforce applications.


    • Strong understanding of the Salesforce security model and configuration management.


    • Demonstrable experience leading large-scale Salesforce projects end-to-end.


    • Excellent requirements gathering, problem-solving, and stakeholder communication skills.


    • Passionate about leveraging new Salesforce capabilities to improve processes and performance.


    • Salesforce Administrator and/or Advanced Administrator certification desirable.



    Why Join Us



    • Competitive salary (£60,000 - £75,000) plus comprehensive benefits


    • Flexible hybrid working (3 days in our London office)


    • Opportunity to make a tangible impact in a fast-scaling SaaS business


    • Collaborative, innovative environment with a strong focus on personal growth


    If you are interested in this role, please send all enquires to
    j.mist1@masonfrank.com