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    Salesforce Administrator

    Scotland, Edinburgh

    • £50,000 to £55,000 GBP
    • System Administrators Stelle
    • Fähigkeiten: Salesforce.com
    • Seniority: Mid-level

    Jobbeschreibung



    Salesforce Administrator

    Edinburgh | Hybrid (minimum 2 days per week in the office) | Up to £55,000

    Make your mark by joining our client as a Salesforce Administrator within their Revenue Operations team. Our client is a well-established, global organisation operating within a regulated environment, where Salesforce plays a central role in supporting commercial decision-making and sales effectiveness.

    The role sits within the Revenue Operations function, reporting into Sales / Revenue Operations leadership, and works closely with Sales, Finance and Marketing stakeholders across the business.

    Key Responsibilities
    • Own the day-to-day administration of Salesforce, ensuring data quality, usability and strong adoption across Sales teams.
    • Build and maintain reports and dashboards that provide clear visibility of pipeline, performance and forecasting.
    • Support sales process optimisation by improving workflows, fields, automation and overall CRM efficiency.
    • Act as a trusted partner to Sales stakeholders, translating operational needs into practical Salesforce solutions.
    • Contribute to wider sales operations initiatives, including forecasting support, territory changes and system improvements.
    • Support onboarding and offboarding processes within Salesforce, ensuring smooth transitions for starters, movers and leavers.


    The ideal candidate will possess:
    • Hands-on Salesforce administration experience, with strong reporting and dashboard capability.
    • A solid understanding of sales operations, CRM best practice and data-driven decision making.
    • Excellent communication skills, with the ability to work confidently with non-technical stakeholders.
    • Strong attention to detail, with a proactive and problem-solving mindset.
    • Experience working in a fast-paced, commercial or scaling environment.


    This is a hybrid role, with a minimum of two days per week in the Edinburgh office, offering flexibility alongside the opportunity to be part of a collaborative, forward-thinking team.

    CRM Manager

    England, London

    • £40,000 to £55,000 GBP
    • Marketing Automation Stelle
    • Seniority: Mid-level

    Jobbeschreibung



    CRM Manager (Salesforce Marketing Cloud) - London - Hybrid


    Sector: Purpose‑Driven Organisation with a Strong Mission


    About the Organisation

    We are a long‑established, values‑led organisation with a strong mission and a meaningful social purpose. Our group operates several well‑known consumer brands and is entering a new phase of growth, with increasing demand for highly personalised, data‑driven engagement. As we expand, we are investing heavily in CRM, automation, and customer experience to better serve the people who rely on us.

    About the Role

    We're looking for an experienced CRM Manager specialising in Salesforce Marketing Cloud to join our growing marketing and customer experience function.

    In this role, you'll be the in‑house expert responsible for planning, building, optimising, and reporting on all CRM and marketing automation activity. You'll work across multiple brands and collaborate closely with Marketing, Enquiries, and Operations to deliver seamless journeys, personalised campaigns, and measurable performance improvements.

    This is a hands‑on role suited to someone who blends technical CRM expertise with strategic thinking and data‑driven decision‑making.

    Key Responsibilities

    Platform Ownership & CRM Execution
    • Take full responsibility for how the organisation uses Salesforce Marketing Cloud across its brand portfolio, ensuring the platform is configured, maintained, and continually improved. Construct multi‑step communication flows-across email, SMS, and app‑based channels-using Marketing Cloud's automation and journey‑building tools. Experiment with variations in content, timing, and targeting to refine performance over time.


    Audience Structure & Data Stewardship
    • Shape how customer data is organised by defining segmentation rules, audience groupings, and contact structures to support personalised outreach. Oversee data hygiene processes, ensure compliance with data‑privacy standards, and maintain correct handling of permissions and opt‑outs. Investigate and remedy inconsistencies in data feeds or connections between systems (e.g., tracking systems, websites, CRM).


    Insight, Reporting & Measurement
    • Produce and maintain dashboards showing engagement, conversion patterns, retention metrics, and other CRM‑led performance indicators. Translate CRM activity into insights that help commercial and marketing teams make informed decisions. Review ongoing campaign trends and propose continual improvements.


    Candidate Requirements

    Experience & Technical Background
    • A minimum of 3 years working directly with Salesforce Marketing Cloud, with hands‑on ownership of builds and campaigns. Practical familiarity with core Marketing Cloud modules such as automation features, messaging tools, advertising connections, and analytics interfaces. Experience connecting Marketing Cloud to other digital systems (for example: CRMs, content platforms, call‑tracking tools, or similar environments).


    Data Knowledge & Compliance
    • Strong understanding of how to manage customer data responsibly, including segmentation logic, consent handling, and GDPR‑aligned processes. Comfortable reviewing, cleaning, and validating datasets using spreadsheet tools or analytics platforms.


    Communication & Collaboration
    • Able to explain technical CRM setups to colleagues without technical backgrounds. Confident working across multiple teams to gather requirements, clarify workflows, and support operational delivery.


    If you would like to know more, feel free to reach out via the contact information below:


    Email:
    a.adesanya1@masonfrank.com

    Salesforce Service Cloud Administrator (Hybrid, London)

    England, London

    • £55,000 to £60,000 GBP
    • System Administrators Stelle
    • Fähigkeiten: Salesforce, service cloud, omnichannel, Einstein bot, salesforce admin, administrator, salesforce certified, service cloud admin
    • Seniority: Mid-level

    Jobbeschreibung





    Role: Salesforce Administrator - Service Cloud Specialist
    Location: Hybrid (London-based)
    Salary: £60,000 + benefits

    About the Role:
    We are seeking a highly skilled Salesforce Administrator with a strong focus on Service Cloud to join our team. This is a fantastic opportunity to work on cutting-edge Salesforce solutions and play a key role in optimising customer service operations.

    Key Responsibilities:
    • Administer and maintain Salesforce Service Cloud environments
    • Configure and manage Einstein Bots for automated customer interactions
    • Implement and optimise Omnichannel routing for seamless service delivery
    • Collaborate with stakeholders to gather requirements and deliver tailored solutions
    • Ensure data integrity, security, and compliance within Salesforce
    • Provide user training and support for Salesforce functionality


    Requirements:
    • Proven experience as a Salesforce Administrator
    • Strong expertise in Service Cloud
    • Hands-on experience with Einstein Bots
    • Knowledge of Omnichannel features and best practices
    • Salesforce Administrator certification (preferred)
    • Excellent communication and problem-solving skills


    What We Offer:
    • Competitive salary: £60,000 + benefits
    • Hybrid working model (London-based)
    • Opportunity to work with a forward-thinking team and innovative technology




    Salesforce Developer

    England, London, City of London

    • £70,000 to £75,000 GBP
    • Developers Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Salesforce Developer

    London | Hybrid (2 days → moving to 3 days) | Up to £75,000 + 10% Bonus

    Join a household name in the UK digital space that operates one of the nation's most visited consumer platforms. As a data-driven powerhouse, our client is scaling their engineering team to redefine how millions of end-users interact with digital services. You will join a cross-functional Agile squad, building innovative, high-availability solutions that directly impact a massive national audience.

    The Role
    • Customisation & Coding: Lead programmatic development with a heavy focus on LWC and Apex.
    • Integration's: Own complex projects involving external applications, REST/SOAP APIs, and web services.
    • Collaboration: Partner with Designers and Product Managers to turn user insights into technical reality.
    • Innovation: Explore AI and automation technologies to stay ahead of the Salesforce ecosystem curve.


    What You'll Need
    • Tech Stack: High proficiency in Apex, LWC (life cycle hooks, LDS), SOQL, and JavaScript.
    • Integration's: Experience with connected apps, Apex callouts, and outbound messaging.
    • DevOps: Familiarity with SFDX/CLI and GIT for source control is a major plus.
    • Certifications: Platform Developer I or II is preferred, but solid real-world experience is key.
    • Mindset: Commercially driven, resilient, and excited by a busy "product-led" environment.


    Key Benefits
    • Salary: Up to £75,000 + 10% bonus.
    • Location: Hybrid London office (starting at 2 days, moving to 3).


    Salesforce Managed Service Consultant

    England, London

    • £50,000 to £70,000 GBP
    • Consultants Stelle
    • Fähigkeiten: Salesforce
    • Seniority: Mid-level

    Jobbeschreibung



    Make your mark in a purpose-driven team by joining our client's Salesforce.com team as a Managed Service Consultant. Our client is an excellent consulting partner based in London, specialising in the Non-profit sector. This permanent position is fully remote.



    Key Responsibilities
    • Deliver high quality Salesforce solutions using an agile, sprint-based approach, owning solution design, configuration, and deployment end to end.
    • Lead customer engagement through workshops, sprint ceremonies, and solution playback sessions, acting as a trusted advisor throughout delivery.
    • Scope and document customer requirements, producing clear solution designs, estimates, and user stories aligned to business goals, budget, and scalability.
    • Collaborate with internal teams to ensure successful delivery, quality assurance, accurate time management, and effective handover to support.
    • Support customer retention and growth by demonstrating value, contributing to renewals, and identifying opportunities for expanded engagement.




    The ideal Candidate will possess:
    • Strong Salesforce consulting experience, with the ability to translate business requirements into scalable, well-designed solutions.
    • Proven experience delivering projects in an agile environment, confidently leading workshops, ceremonies, and customer discussions.
    • Excellent communication and relationship management skills, with the ability to build trust and act as a valued advisor to customers.
    • Strong time management and problem-solving skills, with attention to detail and a commitment to high quality delivery.
    • Experience in the Non-profit sector is desirable, but not essential.




    Competitive salary between £60,000 - £70,000. If you are ready to work closely with senior stakeholders, in a role that combines hands on Salesforce expertise with key customer engagement and strategic input, we encourage you to apply for this exciting opportunity.