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Salesforce Administrator - Hybrid - End User - West Midlands

Mason Frank are partnered with one of the largest users of Salesforce in the UK who are a global leader in their respected field.

- Sales Cloud & Service Cloud experience
- Strong configuration experience
- 2/3 days a week to their office in the West Midlands

📧s.oconnor@masonfrank.com
☎ +442073370824

• Serve as primary System Administrator for the Salesforce.com environment
• Collaborate with IT to manage Salesforce.com data feeds and integrations
• Handle all basic administrative functions including user account maintenance, reports user management, profiles, roles, permissions and dashboards
• Responsible for the development and maintenance of workflows, assignment rules, queues, licenses, release management, troubleshooting, capacity & storage, and general systems maintenance and other routine tasks.
• Lead on the identification of Salesforce development opportunities to ensure Salesforce is being utilised to its fullest capability, meeting the needs of our customers and organisation
• Able to support end-to-end configuration and change management of the system within the current IT Change Management process, as & when improvements are implemented
• Work independently with members of the user community to define and document development requirements
• Co-ordinate the evaluation, scope and completion of new development requests
• Maintain the Salesforce deployment - troubleshooting and fixing problems as they are logged
• Assist in training of new users, and grow the Salesforce.com skill set across the organisation

Skills & Qualifications

• EXperienced in Sales Cloud and Service Cloud. Exposure to Marketing Cloud, CPQ, FSL and CRM Analytics would be beneficial.
• Experience of working with Flows & Report Building
• Salesforce Admin ADM201
• Able to demonstrate Strong understanding of Salesforce best practices and functionality
• Knowledge of project management practices and tools

If you are able to work freely within Europe and would like to discuss this and other exciting Salesforce.com opportunities in more detail then please send your CV to Stephen O'Connor at s.oconnor@masonfrank.com

Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialise within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout Europe. We have a wide and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.

Job Description

Mason Frank have partnered with a private equity-backed organisation based in Birmingham who are in need of an experienced Sales Operations Manager. You will play a pivotal role in driving sales effectiveness, optimising processes, and ensuring the seamless operation of their sales team. You will be responsible for overseeing the maintenance and continuous improvement of their Salesforce platform, enabling their sales team to achieve their targets efficiently and effectively. This position requires strong Salesforce expertise, exceptional analytical skills, and a strategic mindset.


Role & Responsibilities

• Manage and optimise the Salesforce platform, including customisation's, configurations, and integration's to meet the needs of the sales team.
• Collaborate with cross-functional teams to gather business requirements and translate them into scalable solutions within Salesforce.
• Develop and implement sales processes, workflows, and automation to enhance productivity and efficiency.
• Design and generate reports and dashboards to track sales performance and provide actionable insights to sales leadership.
• Develop and manage forecast models and methodologies
• Ownership of territory planning and segmentation processes
• Train and support sales team members on Salesforce functionality, ensuring effective utilisation of the platform.
• Maintain data integrity and quality assurance within Salesforce, performing regular data audits and clean-ups.
• Identify areas for process improvement, automation, and system enhancements to optimise sales operations.
• Stay updated on Salesforce best practices, new features, and industry trends to proactively recommend improvements.

Skills & Qualifications

• Strong experience with Salesforce Sales Cloud
• Experience in Sales Operations or related fields within the IT industry
• Experience with sales process design, workflow automation, and reporting.
• Experience designing and managing sales incentive plans, commission plans and SPIFF incentives

Benefits

• Bonus
• Pension

Salesforce Administrator - Hybrid - End User - West Midlands

Mason Frank are partnered with one of the largest users of Salesforce in the UK who are a global leader in their respected field.

- Sales Cloud & Service Cloud experience
- Strong configuration experience
- 2/3 days a week to their office in the West Midlands

📧s.oconnor@masonfrank.com
☎ +442073370824

• Serve as primary System Administrator for the Salesforce.com environment
• Collaborate with IT to manage Salesforce.com data feeds and integrations
• Handle all basic administrative functions including user account maintenance, reports user management, profiles, roles, permissions and dashboards
• Responsible for the development and maintenance of workflows, assignment rules, queues, licenses, release management, troubleshooting, capacity & storage, and general systems maintenance and other routine tasks.
• Lead on the identification of Salesforce development opportunities to ensure Salesforce is being utilised to its fullest capability, meeting the needs of our customers and organisation
• Able to support end-to-end configuration and change management of the system within the current IT Change Management process, as & when improvements are implemented
• Work independently with members of the user community to define and document development requirements
• Co-ordinate the evaluation, scope and completion of new development requests
• Maintain the Salesforce deployment - troubleshooting and fixing problems as they are logged
• Assist in training of new users, and grow the Salesforce.com skill set across the organisation

Skills & Qualifications

• EXperienced in Sales Cloud and Service Cloud. Exposure to Marketing Cloud, CPQ, FSL and CRM Analytics would be beneficial.
• Experience of working with Flows & Report Building
• Salesforce Admin ADM201
• Able to demonstrate Strong understanding of Salesforce best practices and functionality
• Knowledge of project management practices and tools

If you are able to work freely within Europe and would like to discuss this and other exciting Salesforce.com opportunities in more detail then please send your CV to Stephen O'Connor at s.oconnor@masonfrank.com

Mason Frank International Ltd is an established market leading Salesforce.com recruitment business. We solely specialise within the Salesforce.com market place, and have a proven reputation in delivering both permanent and contract professionals throughout Europe. We have a wide and diverse client base consisting of the most respected Salesforce.com Consulting practices and End Users.

Sales Operations - Consultancy - West Midlands - Salesforce

Mason Frank are working with a Consultancy in the West Midlands region who are looking for an experienced Sales Operations Manager to join their team. This is a new position within their team and a great challenge for a Sales Operations Manager to come in, map out their Sales Operation processes.

Ideal candidate would need to get to their office twice a week in either Birmingham or Surrey, With the occasional travel to London, Birmingham or Surrey. This role would be a great fit for a Sales Operation Analyst who wants to take the next step in their career.

📧 s.oconnor@masonfrank.com
☎02073370824

Role & Responsibilities

• Identify reporting issues, gaps in processes, and drive timely resolution
• Drive discipline and accuracy around sales qualification, Salesforce data entry and pipeline management to support forecasting on an annual, quarterly, and monthly basis
• Ownership of quantitative analysis of the performance of key stakeholders.
• Provide specific reporting, analysis and business performance data, including the monthly Board report for the CEO
• Act as a business partner to the sales leadership team while working cross-functionally with key areas in the business to support a smooth and successful selling motion.
• Develop and manage the sales review processes including QBR's, account and territory reviews, and win/loss reviews
• Ownership over the development and management of sales commission plans

Skills & Qualifications

• Experience in Sales Operations or related fields within the IT industry
• Demonstrated understanding an ability to define, refine and implement sales processes, procedures, and policies
• Demonstrate business acumen and have a proven track record of taking ownership in leading data-driven analyses and influencing results with high data integrity.
• Extensive experience with Salesforce
• Ability to design and manage sales incentive plans, commission plans and SPIFF type incentives

Job Description

As a Salesforce Administrator, you will play a critical role in the implementation, customization, and maintenance of this organisation's Salesforce platform. You will collaborate with various teams within the organization to identify business requirements, design efficient processes, and drive user adoption.

Role & Responsibilities

• Working on an advanced Salesforce Org utilising tools such as Sales Cloud & Einstein Analytics, all on Lightning
• Collaborate with cross-functional teams to gather business requirements and translate them into scalable Salesforce solutions.
• User training, support and configuration (Objects, Flows, Validation Rules)
• Stay up-to-date with Salesforce releases, new features, and best practices to optimize platform performance and user experience.

Skills & Qualifications

• Experience in a Salesforce Administrator position working on an intricate Salesforce Org
• Experience with Sales or Service Cloud
• Proficiency in Salesforce configuration, including custom objects, workflows, validation rules, and security settings.
• Excellent problem-solving and analytical skills with a keen attention to detail.
• Salesforce Certified Administrator

Benefits

• Pension
• Private Medical Insurance
• Self development training budget