Ein Unternehmen der Tenth Revolution Group

Referenz: a0M1i00000X3oRpEAJ

nCino Support Specialist | $135,000

USA, North Carolina


nCino Support Specialist | $135,000


Position Overview:

Support the Line of Business users by troubleshooting inquiries, logging & tracking issues, and assisting in triaging situations. Additionally, contribute to the existing Agile process for prioritizing user stories across multiple business processes and stakeholders.

Key Responsibilities:
  • Understand & analyze cross-functional impacts of business requirements to configuration, process, workflow, and reporting.
  • Perform and/or coordinate UAT testing; work on defect remediation with relevant teams.
  • Act as a point of contact for day-to-day support of platform users, addressing queries, facilitating access, and identifying and resolving issues.
  • Contribute to the design and execution of a broader support model, including self-service materials, in coordination with the roadmap.
  • Maintain and improve a knowledge base & training materials accessible by the support team and business users.
  • Create and maintain custom reports and dashboards for various teams.
  • Provide ongoing support for platform evolution and participate in projects as a Subject Matter Expert.


  • Bachelor's Degree or equivalent.
  • Minimum of 4 years experience in a technical support and/or customer service role.
  • Minimum of 1 year's experience in a technical or business-related role or relevant certification.

Skills and Knowledge:
  • Experience in financial services with a solid understanding of relationship management and/or credit underwriting.
  • Strong interpersonal, verbal, and written communication skills.
  • Strong project management skills.