Senior Salesforce Administrator / Business Systems Analyst We are seeking a highly capable Salesforce Administrator / Business Systems Analyst to join a growing team and play a pivotal role in enhancing both the usability and functional performance of the Salesforce platform. This position sits at the intersection of business analysis, system optimization, and user experience design, supporting a moderately complex and evolving Salesforce environment.
This individual will serve as a strategic partner to business stakeholders, driving continuous improvement initiatives, optimizing workflows, and ensuring the platform delivers a seamless and intuitive end-user experience.
Key Responsibilities- Lead end-to-end UI/UX optimization initiatives across Salesforce, with a focus on improving usability, adoption, and overall user satisfaction
- Conduct detailed discovery sessions with cross-functional stakeholders to gather, analyze, and document business requirements
- Translate business needs into scalable Salesforce solutions, acting as a liaison between business users and technical teams
- Own and enhance core system processes, including workflow automation, collections queues, and user-driven operational procedures
- Partner with engineering and integration teams to support enhancements within an API-driven ecosystem, ensuring data integrity and efficient system interoperability
- Drive and coordinate User Acceptance Testing (UAT), including test planning, execution oversight, and stakeholder alignment
- Facilitate regular stakeholder meetings, providing updates, gathering feedback, and aligning priorities with leadership
- Manage delivery workflows through tools such as ClickUp (or similar platforms), ensuring effective tracking, prioritization, and execution of system enhancements
System Environment- Salesforce Sales Cloud (current), with planned expansion into Service Cloud
- Approximately 100 active users across the platform
- Moderately complex environment with ongoing transformation and enhancement initiatives
Required Experience & Technical Skills- Proven experience as a Salesforce Administrator within a dynamic, multi-user environment
- Strong understanding of UI/UX best practices within Salesforce Lightning Experience
- Hands-on experience with declarative Salesforce tools (Flows, Process Builder, validation rules, etc.)
- Exposure to Visualforce and/or Lightning Web Components (LWC) is highly desirable
- Experience working within API-heavy ecosystems, supporting integrations and data flows
- Familiarity with reporting and analytics tools such as Power BI or similar platforms
Ideal Candidate Profile- Hybrid background combining Business Systems Analysis and hands-on Salesforce Administration
- Demonstrated experience leading discovery sessions and managing stakeholder relationships across multiple business units
- Prior experience within financial services, leasing, or financing environments strongly preferred
- Strong communication skills with the ability to translate technical concepts into business language
- Experience mentoring junior team members or contributing to team leadership initiatives is a plus
This is an opportunity for a proactive and strategic Salesforce professional to make a meaningful impact by shaping both the user experience and system capabilities within a growing organization.