Ihre aktuelle Jobsuche

• Serve as the system administrator for the Salesforce environment with ~100+ users across multiple use cases
• Work with the engineering team to help define and implement best use cases of Salesforce as we build platform functionality off of it
• Handle all basic administrative functions including user account maintenance, company reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades and new releases
• Manage integrations with our Salesforce instance
• Coordinate the evaluation, scope, and completion of new development requests
• Work with Operations and Finance to ensure all sales and pipeline data is accurate, complete, and easily accessible
• Coordinate and conduct training of new users, and grow the Salesforce skill set across the organization

Qualifications

• 4+ years of experience as a Salesforce Administrator
• Experience implementing and configuring Salesforce CPQ
• Proven ability to implement new processes and facilitate user adoption, training and support
• A demonstrated ability to understand, break down and articulate complex Salesforce concepts with technical and non-technical stakeholders
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, set clear expectations and work well cross functionally with peers and leadership.
• You are comfortable building prototypes and communicating directly with engineers and business stakeholders on the technical constraints of various approaches.
• Understanding of agile development and iteration
• Strong experience with the Lightning Platform

Salesforce Product Owner

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  Product Ownership: Act as the primary owner of the Salesforce platform, translating business needs into a clear product roadmap and backlog.
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  Requirements Gathering: Partner with cross-functional teams (Sales, Marketing, Service, Operations, IT) to capture business requirements and user stories.
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  Backlog Management: Define and prioritize the product backlog, ensuring features deliver maximum value and align with strategic objectives.
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  Sprint Planning & Delivery: Collaborate with Salesforce developers, admins, and architects during sprint planning, grooming, and review sessions.
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  Stakeholder Communication: Serve as the voice of the customer and key point of contact for stakeholders, ensuring transparency and managing expectations.
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  Testing & Validation: Oversee user acceptance testing (UAT), validate that solutions meet requirements, and facilitate training and documentation.
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  Data Governance: Ensure data integrity, compliance, and consistency across the Salesforce ecosystem.
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  Continuous Improvement: Identify opportunities to improve processes, implement automation, and enhance the user experience through Salesforce capabilities.
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  Platform Expansion: Drive the adoption of new Salesforce features and products (e.g., CPQ, Marketing Cloud, Service Cloud) as business needs evolve.

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  Bachelor's degree in Business, Information Systems, or related field (or equivalent experience)
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  3+ years of experience as a Product Owner, Business Analyst, or similar role within a Salesforce environment
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  In-depth understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, etc.)
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  Proven experience gathering business requirements and managing product backlogs
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  Strong knowledge of Agile/Scrum methodologies
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  Excellent communication, presentation, and stakeholder management skills
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  Salesforce certifications (Admin, Advanced Admin, Platform App Builder, or others) are a plus
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  Experience with Jira, Confluence, or other product management tools is preferred

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  Familiarity with Salesforce integration tools and third-party applications
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  Experience working in a B2B or enterprise SaaS environment
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  Understanding of lead-to-cash or customer lifecycle workflows

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  Design, configure, test, and deploy high-quality CRM-based solutions tailored to organizational needs while aligning with industry standards.
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  Utilize CRM platform features and tools in accordance with best practices.
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  Collaborate with internal stakeholders, including product teams and business analysts, to understand requirements and translate them into technical implementation tasks.
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  Stay current with platform updates, releases, and trends, and proactively suggest improvements to the existing ecosystem.
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  Diagnose and resolve technical issues related to integrations, customizations, and system performance.
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  Work with external vendors and partners to integrate third-party tools and applications.
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  Contribute to the ongoing enhancement of internal products, delivery processes, and implementation methodologies.
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  Share knowledge and insights with team members to support skill development and client satisfaction.

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  Bachelor's degree in a technical field (e.g., Computer Science, Information Technology), or equivalent experience.
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  5+ years of hands-on CRM platform experience, with specialization in key modules and tools.
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  Relevant professional certification on the CRM platform is required; additional certifications are a plus.
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  Proficient in platform configuration and customization, including front-end components and integration technologies (e.g., APIs, middleware).
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  Solid understanding of platform architecture, data structure, security, and best practices.
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  Demonstrated ability to design and implement scalable solutions and integrations.
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  Strong analytical and troubleshooting abilities.
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  Effective communication skills, capable of explaining technical concepts to non-technical audiences.
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  Skilled at managing priorities and delivering results in a dynamic, agile environment.
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  Experience with domain-specific workflows and lifecycle processes is preferred.
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  Familiarity with project management and time-tracking tools such as Jira or Asana.