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Salesforce Solution Architect | $150k-$180k | Tampa, FL

A highly regarded Salesforce organization is looking to add a seasoned Salesforce Solution Architect to their team. The ideal candidate will have a background in Salesforce Architecture and be able to clearly communicate and gather requirements with the client. They will need to have strong knowledge of using Flows/Process Builder and be able to collaborate with the team.



Roles/Responsibilities:

• 5+ years of Salesforce experience,
• Excellent client-facing and internal communication skills
• Excellent written skills
• Excellent organizational skills (detail-oriented and able to multitask)
• Bachelor's Degree (In relation to role/field)
• Active Salesforce Certifications

Benefits:

• Hybrid
• Health/Dental/Vision
• 401k
• PTO
• Great work/life balance

CONTACT:

Olivia Phone: 646 - 679 - 3865 Email: o.macdonald@masonfrank.com

Website: www.masonfrank.com

Mason Frank International is the global leader for Salesforce.com recruitment and advertising. We have finalized more Salesforce.com jobs than any other agency. We deal with both Salesforce.com Partners & End Users throughout North America. Specializing solely in placing candidates in the Salesforce.com market, I have built relationships with many of the key employers in North America. My knowledge and understanding of where the best opportunities and Salesforce.com jobs are is unrivaled in the industry.

SFDC / Salesforce / Hybrid / Solution Architect / SA / Lightning

Role & Responsibilities

• Works with business leaders and acts as a liaison between IT and business units (typically leadership for assigned business units) or vendors.
• Viewed as integral to the business in any decisions that may be impacted by technology.
• Acts as a business relationship manager responsible for the collection, analysis, review, documentation and communication of business needs and requirements to the IT organization.
• Leads the gathering of business needs as well as the design of solutions through direct interaction with business unit leaders.
• Focuses on always developing and improving business processes, assisting with the development of metrics, both within the technology and business organizations.
• Has a strong understanding of information systems, business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and technology.
• Identifies, proposes and influences business solutions, negotiates deliverables and requirements across multiple business customers or organizations.
• Integrally involved in buy vs. build decisions.
• Experience developing a requirements trace-ability matrix, use-case based requirements, application/process flows, creating mock-ups, wire-frames and performing gap analysis.
• Ensures that the design and integration of proposed system, software and hardware solutions leads to the development and growth of the business through effective use of technology.

Skills & Qualifications

• 3+ years of Salesforce Experience
• Prior Experience working as a Salesforce Business Analyst
• Certifications preferred
• Experience creating a requirement trace-ability matrix, application/process flows and creating mock-ups.

This position will be responsible for supporting the strategic vision of the Senior Director of CRM & E-Commerce and establishing a best-in class digital presence.



ESSENTIAL DUTIES AND TASKS (up to five):


1. Direct and oversee the CRM strategic roadmap, leading a team that will manage the development and execution of these plans, including the strategy, implementation and optimization of customer journeys and nurture campaigns that pull customers into the funnel and keep them engaged throughout using email, SMS, and other channels.

2. Oversee that we are maximizing the full capabilities of our CRM environment (most notably Salesforce Marketing Cloud platform) and other MarTech tools through partnership with our IT and CX teams, and consistently reviewing tools or methods to improve and optimize how we engage with our customers.

3. Drive our audience segmentation and lead campaign management strategies, both from a marketing and consumer view, providing strategic recommendations on how to further personalize customer engagement through data, propensity models and consumer insights that maximizes our ROI and customer engagement scores.

4. Coordinates closely with the Director of Performance Marketing, Director of Ecommerce, IT, and the Director of Marketing Analytics to ensure cohesion between strategy and operations with all digital assets and methods of engagement; ensuring campaigns and digital efforts are aligned, consistent, and fully tracked, allowing us to analyze and report efforts throughout our customer's entire lifecycle and financial reporting models.

5. Lead, manage, and elevate our CRM marketing staff, cross-functional teams and partner/vendor relationships, including recruiting, training, mentoring, and supervision, while educating the organization on the true power of CRM, and proactively advises leadership on performance and develops plans for increased ROI based on CRM data insights and facts

SUPERVISORY RESPONSIBILITIES
* Oversee multiple teams - Marketing Cloud Development, Data and Audience Segmentation, CRM Strategy and Campaign Setup, and Email Marketing

EDUCATION and/or EXPERIENCE
* BA/BS in Business, Marketing. Computer Science, Communication or similar fields
* 10+ years of direct experience with managing and leveraging marketing CRM applications; Salesforce Marketing Cloud
* Experience with mobile marketing technology for Push Marketing, in-app marketing, SMS, MMS, and mobile optimization
* Past experience managing CRM/digital marketing teams