Overview A growing team is looking for a proactive Salesforce professional who can take ownership of platform administration while also driving user enablement. This role blends hands-on system management with training, support, and continuous improvement. The person in this position will work independently, serve as a point of contact for user needs, and help influence enhancements to the Salesforce ecosystem. This is a 6-month contract role with the potential to transition to full-time.
Key Responsibilities ● Manage day-to-day Salesforce operations, including user setup, permission oversight, and handling incoming support requests.
● Lead onboarding sessions, recurring training, and walkthroughs of new features or projects in development.
● Create and deliver training materials, job aids, and other resources to support user adoption.
● Build and maintain workflows within digital adoption platforms (e.g., Pendo.io).
● Contribute to documentation efforts, knowledge-base articles, and cross-team coordination.
● Provide functional support and troubleshoot issues to keep users productive.
● Evaluate new Salesforce releases and propose process or system optimizations.
● Partner with technical teams to review in-progress work and provide user-focused feedback.
Required Experience & Skills ● Degree in Information Technology, Business, or a related area.
● Active Salesforce Administrator certification.
● Hands-on experience with Salesforce configuration, administration, and user support/training.
● Roughly 7+ years working with HTML, CSS, metadata structures, and tagging concepts.
● Solid understanding of Salesforce capabilities and platform best practices.
● Ability to operate independently, prioritize effectively, and take initiative.
● Strong communication, documentation, and facilitation skills.
● Experience with Sales Cloud, Service Cloud, or Experience Cloud is advantageous.
● Background in training, L&D, or onboarding is helpful.
● Familiarity with digital adoption or learning tools such as Pendo, WalkMe, or Whatfix.
● Working knowledge of permissions, flows, and basic Apex concepts is preferred.
● Experience mapping or documenting processes and instructional workflows.
