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CRM Manager (Loyalty & Retention)

England, London

  • £55,000 to £65,000 GBP
  • Marketing Automation Stelle
  • Fähigkeiten: CRM Marketing Retention Loyalty
  • Seniority: Mid-level

Jobbeschreibung



CRM Manager (Loyalty & Retention)



Location: Hybrid (London)
Salary: £55,000-£65,000 + Bonus + Equity

About the Business



We're partnering with a fast-growing subscription-led consumer brand that has built a loyal customer base through a strong direct-to-consumer model.

Customer retention sits at the heart of the commercial strategy, making lifecycle management, subscription growth and customer loyalty critical drivers of success. The business is entering an exciting new phase of growth and is looking for a commercially minded Retention & CRM Manager to take ownership of customer lifecycle performance and help shape the next stage of its CRM capability.

The Opportunity



This is a highly visible role with significant ownership and impact.

As Retention & CRM Manager, you'll be responsible for developing and executing a best-in-class CRM and retention strategy, focused on increasing customer lifetime value, improving repeat purchase behaviour and growing subscription revenues.

You'll own the end-to-end customer journey, working across email, SMS and personalisation channels to deliver data-driven lifecycle programmes that drive engagement, loyalty and revenue growth.

This role would suit someone who enjoys combining strategic thinking with hands-on execution and is comfortable operating within a fast-moving, entrepreneurial environment.

Key Responsibilities

  • Own and deliver the CRM and customer retention strategy across email, SMS and customer lifecycle programmes.
  • Build, optimise and manage automated customer journeys including welcome, onboarding, post-purchase, replenishment, win-back and reactivation campaigns.
  • Develop sophisticated customer segmentation strategies to improve relevance and engagement.
  • Drive subscription growth through targeted lifecycle initiatives, testing and optimisation.
  • Create and manage high-performing email templates and campaign assets.
  • Analyse customer cohorts, retention trends and lifetime value data to identify opportunities for growth.
  • Lead cross-sell and upsell initiatives to increase average order value and customer spend.
  • Work closely with internal stakeholders to ensure CRM activity supports broader commercial and acquisition objectives.
  • Deliver regular performance reporting, insights and recommendations.
  • Monitor deliverability, compliance and customer database health.

What Success Looks Like

  • Increased subscription revenue and subscriber growth.
  • Improved repeat purchase rates and customer lifetime value.
  • Enhanced customer segmentation and personalisation.
  • Strong CRM automation framework with measurable commercial impact.
  • Consistent optimisation through testing, insight generation and data-driven decision making.
  • Increased revenue generated through cross-sell, upsell and retention initiatives.

About You

  • 4+ years' experience in CRM, retention, lifecycle marketing or customer engagement.
  • Strong hands-on experience with Klaviyo or a comparable CRM platform.
  • Experience within a DTC, ecommerce or subscription-led business.
  • Commercially minded with a strong understanding of LTV, CAC, retention and subscription economics.
  • Comfortable working with customer data, segmentation and cohort analysis.
  • Proven ability to independently manage and optimise CRM programmes.
  • Strong copywriting and customer communication skills.
  • Experience leveraging AI tools to improve workflow efficiency and campaign performance.
  • Proactive, analytical and comfortable taking ownership in a high-growth environment.




Feel free to get in touch via the contact information below or apply to the advert if you would like to know more about the role. If you happen to know anyone who could be a good fit for this role, feel free to share this advert with them.

Email - a.adesanya1@masonfrank.com

Phone - +44 20 3148 4636 (Ext: 4636)



E-Mail Marketing Specialist

Switzerland, Lucerne

  • CHF 90,000 to CHF 110,000 CHF
  • Marketing Automation Stelle
  • Fähigkeiten: Marketing Automation, Salesforce Marketing Cloud Email Specialist
  • Seniority: Mid-level

Jobbeschreibung



Wir unterstützen derzeit einen unserer Kunden in der Region Luzern bei der Suche nach eine/m erfahrene/n SE-Mail Marketing Spezialist (Salesforce). Für diese Stelle sind sehr gute Deutschkenntnisse erforderlich.

Verantwortungsbereich:
- E-Mail-Marketing: Verantwortung für die strategische Weiterentwicklung, Koordination und Auswertung sämtlicher E-Mailing-Formate via CRM.

- CRM-Management: Optimierung und Betreuung des CRM-Systems im Bereich Mailings (Key User Rolle) sowie Verbesserung der personalisierten Kundenansprache.

- Social Media: Strategische Weiterentwicklung, Pflege und Koordination der Social-Media-Kanäle inkl. Community Management und interner Fachberatung.

- Erfolgsmessung: Optimierung der Conversion-Prozesse entlang der Customer Journey sowie Erstellung von Reportings, Ergebnispräsentationen und Handlungsempfehlungen.


Gewünschtes Profil:
- Ausbildung & Erfahrung: Kaufmännische Grundausbildung mit Weiterbildung im Marketing/Online-Marketing sowie mehrjährige Erfahrung im E-Mail-Marketing und Social Media.

- Technische Kompetenz: Sehr gute Kenntnisse in CRM-Tools (idealerweise Salesforce/Pardot), Social-Media-Plattformen sowie fundiertes Wissen in Customer Experience und digitalen Customer Journeys.

- Persönlichkeit & Sprachen: Analytische, strukturierte und selbstständige Arbeitsweise mit hoher Digitalkompetenz sowie guten Deutsch- und Englischkenntnissen; Französisch von Vorteil.

Remote - CRM/Email Marketing Manager - Contract

England, London, City of London

  • £250 to £400 GBP
  • Marketing Automation Stelle
  • Seniority: Junior

Jobbeschreibung



**Join a dynamic team dedicated to elevating customer experiences through data-driven strategies.**

We are seeking a CRM Manager on a contract basis to drive customer engagement and our CRM strategies. This role is ideal for an innovative thinker who can transform complex data into actionable insights and foster strong relationships with our clients. As a key member of our team, you will work collaboratively, leveraging your expertise to enhance our customer relationship management practices and contribute to our ongoing success.

**Key Responsibilities and Skills Required:**
- Proven experience in managing CRM systems, preferably with platforms like Braze.
- Strong analytical skills, with the ability to interpret data and develop customer-focused strategies.
- Excellent communication skills, capable of working collaboratively with diverse teams.
- Experience in customer segmentation, targeting, and campaign execution to drive engagement.
- Familiarity with marketing automation and analytics tools to enhance CRM strategies.

If you are a motivated professional with a passion for enhancing customer relationships and driving engagement strategies, we encourage you to apply for this exciting contract CRM Manager opportunity. Your expertise could help shape our future success.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Demand Generation Manager/ Marketing Automation Specialist

USA, California

  • $140,000 to $160,000 USD
  • Marketing Automation Stelle
  • Fähigkeiten: Salesforce Marketing Cloud, Salesforce Sales Cloud
  • Seniority: Senior

Jobbeschreibung



Demand Generation Senior Manager

Full-Time | Remote option (US-based, Bay Area preferred)

We are seeking a highly experienced Demand Generation Senior Manager to lead and scale multi-channel marketing programs that drive qualified pipeline growth and support overall revenue objectives.

This role will be responsible for building and executing data-driven demand generation strategies, leveraging modern marketing technologies, automation platforms, and AI-driven workflows to improve targeting, personalization, efficiency, and conversion performance.

You will partner closely with Sales, Content, and Marketing leadership to design integrated campaigns that generate high-quality leads and accelerate opportunities through the funnel.

Key Responsibilities



Demand Generation Strategy & Execution
  • Develop and execute targeted demand generation programs aligned to revenue and growth objectives
  • Define target industries, buyer personas, and audience segmentation strategies
  • Build scalable marketing workflows incorporating AI/ML and generative AI for lead generation and personalization
  • Execute multi-channel campaigns across:
    • Content syndication (whitepapers, case studies, webinars, ebooks)
    • Email marketing, drip campaigns, and nurture streams
    • SEO and SEM initiatives
    • Paid and organic social media
    • Events, webinars, and industry conferences
    • Account-Based Marketing (ABM) programs
  • Align closely with Sales on MQL/SQL definitions and lead qualification processes
  • Design and optimize lead scoring and nurturing models to improve funnel velocity


Campaign Management & Optimization
  • Oversee end-to-end campaign execution, testing, and optimization
  • Develop compelling messaging aligned to target audience needs and pain points
  • Manage campaign budgets with a focus on ROI and efficient spend allocation
  • Implement A/B testing and performance optimization strategies to improve conversion rates
  • Ensure compliance with marketing and data privacy best practices


Performance Measurement & Reporting
  • Define and track KPIs including lead volume, lead quality, conversion rates, CPL, and ROI
  • Use marketing automation and analytics platforms to monitor campaign performance
  • Deliver regular reporting and insights to Marketing and Sales leadership
  • Translate data insights into actionable improvements for ongoing campaigns


Cross-Functional Collaboration
  • Partner with Sales to ensure seamless lead handoff and pipeline alignment
  • Work with Content teams to develop high-impact, conversion-focused assets
  • Collaborate with Brand and Communications to ensure message consistency
  • Communicate campaign strategy, performance, and insights across stakeholders


Technology & Tools
  • Manage marketing automation platforms (e.g., HubSpot, Marketo, Pardot)
  • Leverage CRM systems (e.g., Salesforce, Dynamics 365) for lead and pipeline management
  • Stay current with AI/ML applications in marketing and demand generation
  • Evaluate and recommend new tools to improve marketing effectiveness

Qualifications

  • Bachelor's degree in Marketing, Business, or related field preferred
  • 8+ years of experience in demand generation or B2B marketing
  • Proven success delivering multi-channel demand generation programs that drive measurable pipeline and revenue impact
  • Strong understanding of modern marketing automation, CRM systems, and digital marketing best practices
  • Highly analytical with ability to translate data into actionable insights
  • Experience with campaign management, lead nurturing, and performance reporting tools
  • Excellent written and verbal communication skills
  • Strong project management and ability to manage multiple initiatives simultaneously
  • Comfortable working in fast-paced, cross-functional, and global team environments
  • Proactive, results-driven mindset with strong ownership of outcomes

Marketo Consultant - Contractor

England, London, City of London

  • £200 to £400 GBP
  • Marketing Automation Stelle
  • Seniority: Mid-level

Jobbeschreibung



**Be part of a forward-thinking environment as a Marketo Contractor.**

We are excited to offer a contract opportunity for a Marketo Contractor to join our innovative team. This role is ideal for a detail-oriented individual who is passionate about marketing automation and eager to contribute to impactful campaigns. The successful candidate will work collaboratively with cross-functional teams to optimize marketing efforts and drive engagement through effective use of the Marketo platform.

**Key Responsibilities and Skills:**
- Proficient in using Marketo for campaign management, lead nurturing, and reporting.
- Strong understanding of marketing automation best practices and email marketing strategies.
- Ability to create, execute, and analyze marketing campaigns to enhance performance.
- Experience integrating Marketo with other platforms and tools.
- Excellent communication skills to collaborate effectively with various stakeholders.

If you possess a strong background in Marketo and are looking to make a significant contribution as part of a dynamic team, we encourage you to apply for this exciting contract opportunity.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change

Performance Marketing Specialist - Contract - 3m

England, London

  • £200 to £300 GBP
  • Marketing Automation Stelle
  • Seniority: Mid-level

Jobbeschreibung



Freelance Paid Media Specialist (PPC & Paid Social)
Contract | Financial Services | Hybrid (UK-based)


We're supporting a fast-growing business within the financial services sector in the search for a Freelance Paid Media Specialist to support across performance marketing activity.


This is a great opportunity for someone who enjoys hands-on campaign management, optimisation, and driving measurable results across digital acquisition channels.

The Role
You will be responsible for managing and optimising paid media campaigns across key platforms, working closely with marketing and digital teams to improve performance and drive growth.


Key responsibilities include:
  • Managing and optimising PPC campaigns (Google Ads)
  • Running paid social campaigns (Meta, LinkedIn, etc.)
  • Monitoring performance, analysing data, and making optimisation recommendations
  • Supporting wider digital marketing and acquisition strategy
  • Collaborating with internal stakeholders on campaign planning and execution
  • Supporting broader channel performance, including exposure to SEO / organic activity



About You
We're keen to speak with freelancers or contractors who are hands-on, commercially aware, and comfortable working in fast-paced environments.


Experience required:
  • Strong experience across Google Ads and Paid Social (Meta ideally)
  • Proven track record delivering performance-driven campaigns
  • Experience working within financial services, fintech, insurance, or regulated environments
  • Ability to analyse campaign performance and translate insights into action
  • Comfortable working independently and managing your own workload



Package & Details
  • Freelance / contract engagement
  • Competitive day rate
  • Hybrid / flexible working
  • Opportunity to work with a high-performing, data-driven team



If you're open to your next freelance engagement and this aligns with your background, feel free to apply or reach out directly to discuss further.

HubSpot Specialist - 6 Months

England, London

  • £300 to £450 GBP
  • Marketing Automation Stelle
  • Fähigkeiten: HubSpot, Marketing Automation
  • Seniority: Mid-level

Jobbeschreibung



HubSpot Consultant



**Join a dynamic team driving marketing excellence with HubSpot expertise.**
We are seeking a skilled HubSpot Specialist for a contract position lasting 3-6 months. This role is ideal for a proactive individual who excels in a fast-paced environment and is passionate about leveraging HubSpot tools to enhance marketing initiatives. You will work collaboratively with a talented team, contributing to impactful projects aimed at driving growth and engagement. Your expertise will be valued as we navigate digital marketing strategies and our CRM systems.

**Key Responsibilities:**
- Manage and optimise HubSpot workflows, campaigns, and lead scoring processes.
- Support the integration of HubSpot with other marketing technologies and tools.
- Analyse performance metrics to improve campaign effectiveness and generate insightful reports.
- Collaborate with cross-functional teams to align marketing strategies and goals.
- Assist in the training of team members on HubSpot best practices and features.

If you are a detail-oriented professional with a background in HubSpot and a passion for marketing, we invite you to apply for this exciting opportunity. Your insights and expertise could make a significant impact on our projects and overall success.

LEGAL DISCLAIMER: This is not necessarily a job advertisement or posting; but may be an example of the many roles of this type that we regularly recruit for. Actual number of job vacancies and roles are subject to change