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  Create, implement, and maintain automated test scripts tailored to Salesforce environments using approved automation frameworks and tools.
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  Design test strategies and execute test cases targeting core Salesforce features including Flows, Triggers, and Apex Jobs.
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  Contribute to various quality assurance tasks, aligning with broader team and organizational objectives.
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  Collaborate closely with engineering, product, and business teams to ensure full understanding of business workflows and application features.
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  Report testing progress, blockers, and resolutions effectively to both technical and non-technical stakeholders.
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  Operate within Agile development teams to support continuous delivery and iterative improvement.
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  Track and uphold software quality standards and KPIs throughout the SDLC.
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  Support ongoing improvement of QA processes, documentation, and automation coverage.
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  Stay current on emerging QA tools, frameworks, and industry best practices-particularly those related to Salesforce ecosystems.

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  Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field-or equivalent professional experience.
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  Minimum of 2 years of hands-on QA or software testing experience, with an emphasis on Salesforce platforms preferred.
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  Proficiency in object-oriented programming (e.g., Java, Python, JavaScript, or TypeScript).
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  Solid grasp of modern development workflows, including version control systems and peer code review processes.
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  Familiarity with key quality metrics such as defect leakage, reliability, and test repeatability.

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  Working knowledge of Apex and Salesforce-native automation tools such as Process Builder, Flows, and Triggers.
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  Experience writing and debugging Salesforce queries using SOQL and SOSL.
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  Exposure to Salesforce development frameworks and tools like Lightning Web Components, Aura, and CI/CD tools (e.g., DevOps Center).
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  Prior experience testing solutions in industries like finance or investments is highly advantageous.
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  Hands-on experience using Copado Robotic Testing or similar test automation platforms for Salesforce.

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  Develop and enhance Salesforce applications using Apex, Lightning Web Components (LWC), and various APIs.
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  Customize solutions within Salesforce to support internal teams and improve customer engagement.
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  Build integrations between Salesforce and external platforms such as ERP, eCommerce, and automation tools.
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  Utilize front-end technologies (JavaScript, HTML, CSS) to extend platform capabilities.
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  Implement intelligent support features leveraging Salesforce AI tools and analytics.
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  Continuously optimize processes and tools to ensure a smooth, high-touch user experience across digital channels.

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  Proven experience developing on the Salesforce platform (Sales Cloud, Service Cloud, etc.).
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  Strong understanding of Apex, LWC, and Salesforce integration best practices.
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  Experience with third-party tools like Zapier, Heroku, or similar is a plus.
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  Ability to work collaboratively in a hybrid work environment.

About the Role

Key Responsibilities

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  Act as the subject matter expert for all Salesforce systems within the organization.
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  Analyze and troubleshoot complex system issues, supporting the IT service desk by resolving escalated Tier 1 and Tier 2 tickets.
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  Ensure service delivery performance and quality align with defined KPIs.

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  Lead workshops and meetings to gather and document business requirements across functional areas.
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  Translate complex business processes into clear, scalable Salesforce solutions.
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  Partner with stakeholders to assess and refine processes, identifying opportunities for automation and system enhancements.
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  Collaborate with development teams to validate that system designs meet both functional and strategic goals.

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  Lead or support Salesforce-related projects, ensuring alignment with timelines, budgets, and business goals.
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  Act as a project lead for internal initiatives, coordinating cross-functional teams and resources.
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  Provide oversight and coordination for vendor-led projects to ensure they remain on track and aligned with internal standards.

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  Support compliance and system validation efforts in coordination with quality and regulatory teams.
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  Assist in preparing documentation such as requirements traceability matrices, test scripts, and risk assessments for validated systems.

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  Work across departments-including operations, supply chain, quality, and logistics-to align Salesforce functionality with business needs.
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  Participate in readiness reviews, dry runs, and user training sessions to ensure successful system adoption and deployment.
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  Lead user acceptance testing (UAT) efforts, working closely with end users to validate system functionality and ensure satisfaction with delivered features.

Qualifications

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  8+ years of experience in IT, with 5+ years as a Business Analyst or Systems Analyst.
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  3+ years of hands-on experience with Salesforce CRM and related cloud products (e.g., Sales Cloud, Service Cloud, or Experience Cloud).
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  Strong understanding of business analysis frameworks, process mapping, and systems design.
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  Experience working in regulated industries (e.g.,Pharma, life sciences, ) needed
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  Proficiency in project documentation tools such as Jira, Confluence, or similar.
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  Bachelor's degree in Information Systems, Business, Computer Science, or a related field. A Master's degree is a plus.
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  Salesforce certifications (Admin, BA, or Platform App Builder) are highly desirable.

• 3+ years of Salesforce experience, 1+ years of hands on development experience
• Ability to take ownership of Salesforce administration functions (e.g. user access & management, support queue monitoring, 3rd party SFDC app support, perform data loads, exports, facilitate daily triage calls, etc.) with a date & customer focused mindset
• Ability to work closely with the technical lead, project manager and members of the business to understand the requirements, use cases & expectations.
• Ability to communicate clearly and proactively with other developers and the project manager
• Proven ability to manage workload, communicate status, and execute on time.
• Provide production support coverage. Qualifications: * 1 year or more of Salesforce development experience required
• Experience with both LWC and Aura Components required
• Experience with Apex Classes, Triggers, Batch Apex, and SOQL
• Experience with Javascript, HTML, and CSS
• Experience with VS Code, sfdx, and git
• Prior experience with Java or .Net is a plus
• SFDC certifications are a plus (preferred): Platform Developer I, Platform JavaScript Developer I

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  Perform analytical design and specify system components with a focus on engineering precision and problem-solving
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  Create cost estimates and technical proposals for project bids
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  Assist in developing project schedules; coordinate closely with engineers, contractors, and internal stakeholders
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  Prepare technical documentation, including P&IDs, equipment layouts, and submittals for procurement
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  Monitor and control project progress, budgets, and timelines
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  Communicate with vendors for quotes; review proposals; and evaluate component cost-effectiveness
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  Write and edit Operations & Maintenance manuals; gather documentation from vendors and subcontractors
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  Collaborate with internal CAD and fabrication teams to finalize detailed fabrication designs
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  Support installation, startup, and testing; provide training for system operators

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  Bachelor's degree in Mechanical, Chemical, Environmental, or Civil Engineering preferred
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  Excellent written and verbal communication skills
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  Strong organizational skills; ability to work under tight deadlines with close attention to detail
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  Motivated team player with a proactive and adaptable mindset

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  Experience with AutoCAD and Autodesk Inventor

• 5+ years of Salesforce Administrator experience
• Sales, Service, and Marketing Cloud experience
• Strong configuration skills (Flows, Automation, Reports, Dashboards)
• Ability to manage large scale Salesforce implementation projects
• Experience working with 200+ users (preferred)
• Strong communication skills, with a proven ability to work with key business stakeholders
• Strong Declarative Development skills (ability to read Apex code)
• SFDC certifications are a plus: Administrator, Advanced Administrator, Platform App Builder

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  Design and implement scalable, high-quality Salesforce solutions using Apex, Lightning Web Components, and Flow.
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  Manage end-to-end configuration and development of custom objects, record types, automations, and integrations.
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  Build and maintain solutions that support operational and client service objectives.
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  Leverage Experience Cloud to design and enhance secure, user-friendly external portals.
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  Implement and support features in Service Cloud and Voice Cloud, including:
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    Case management, knowledge bases, and automated workflows.
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    Call routing, IVR, transcription, and call recordings for internal training and process improvement.
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  Lead integrations between Salesforce and various third-party tools such as form builders, document generation tools, e-signature platforms, and scheduling systems.
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  Ensure robust and secure data flow between platforms and systems.
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  Collaborate closely with cross-functional teams to translate business requirements into technical solutions.
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  Stay current with Salesforce releases and trends, proactively applying new features and best practices.

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  Bachelor's degree in Computer Science, Information Systems, or a related technical field.
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  5+ years of hands-on Salesforce development experience.
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  Proficiency in Apex, Flow, and Salesforce APIs.
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  Strong experience with:
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    Experience Cloud
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    Service Cloud
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    Voice Cloud
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    Custom object design and management
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  Solid understanding of data modeling, security (roles, sharing, OWD), and testing.
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  Ability to work independently and thrive in a fast-paced environment.

Key Responsibilities:

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  Administer and configure Salesforce, including custom objects, fields, flows, validation rules, and other platform tools to support business needs.
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  Collaborate with stakeholders and subject matter experts to gather requirements and implement system enhancements.
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  Manage user access, roles, profiles, and security settings.
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  Build and maintain reports and dashboards to deliver insights to business users.
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  Monitor and improve data quality through validation rules, automation, and other best practices.
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  Maintain documentation related to system configuration, processes, and procedures.
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  Support end-user requests and troubleshoot issues, escalating as necessary.
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  Provide training and support to users to enhance platform adoption.
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  Stay current with Salesforce releases and proactively recommend improvements.
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  Contribute to the development of a Salesforce roadmap, prioritizing enhancements based on business needs.
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  Ensure system integrity through regular testing, updates, and performance monitoring.
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  Partner with cross-functional teams to evaluate additional tools or integrations to support business goals.

Qualifications:

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  Bachelor's degree in Computer Science, Information Systems, or related field, or equivalent experience.
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  Minimum 2 year of hands-on experience as a Salesforce Administrator.
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  Salesforce Administrator Certification required; additional certifications a plus.
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  Strong knowledge of Salesforce data model, workflows, process automation, and best practices.
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  Experience with system configuration in a production environment.
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  Ability to communicate technical concepts to non-technical stakeholders.
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  Proactive, solution-oriented mindset with strong attention to detail.

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  Design, configure, test, and deploy high-quality CRM-based solutions tailored to organizational needs while aligning with industry standards.
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  Utilize CRM platform features and tools in accordance with best practices.
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  Collaborate with internal stakeholders, including product teams and business analysts, to understand requirements and translate them into technical implementation tasks.
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  Stay current with platform updates, releases, and trends, and proactively suggest improvements to the existing ecosystem.
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  Diagnose and resolve technical issues related to integrations, customizations, and system performance.
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  Work with external vendors and partners to integrate third-party tools and applications.
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  Contribute to the ongoing enhancement of internal products, delivery processes, and implementation methodologies.
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  Share knowledge and insights with team members to support skill development and client satisfaction.

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  Bachelor's degree in a technical field (e.g., Computer Science, Information Technology), or equivalent experience.
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  5+ years of hands-on CRM platform experience, with specialization in key modules and tools.
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  Relevant professional certification on the CRM platform is required; additional certifications are a plus.
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  Proficient in platform configuration and customization, including front-end components and integration technologies (e.g., APIs, middleware).
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  Solid understanding of platform architecture, data structure, security, and best practices.
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  Demonstrated ability to design and implement scalable solutions and integrations.
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  Strong analytical and troubleshooting abilities.
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  Effective communication skills, capable of explaining technical concepts to non-technical audiences.
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  Skilled at managing priorities and delivering results in a dynamic, agile environment.
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  Experience with domain-specific workflows and lifecycle processes is preferred.
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  Familiarity with project management and time-tracking tools such as Jira or Asana.

• Collaborate with internal and external subject matter experts to develop and maintain operational reports in Salesforce, Power BI, and Excel.
• Assist in the implementation and maintenance of log analytics infrastructure for enhanced data tracking.
• Define key event-capture metrics and create relevant reporting solutions.
• Design and maintain efficient queries to support data-driven decision-making.
• Conduct ad-hoc analysis, manipulating data as needed to uncover insights.
• Troubleshoot and resolve data source issues with minimal supervision.

• Salesforce Sales Cloud expertise (2+ years required) - hands-on experience with configuring, reporting, and analyzing Salesforce data.
• Strong proficiency in T-SQL (3+ years) - including window functions, CTEs, views, and stored procedures.
• Experience managing data import/export workflows (3+ years).
• Advanced Power BI / DAX skills (2+ years) for building impactful visualizations and analytics.
• Expert-level Excel knowledge, including Power Query for data transformation.
• Ability to work independently, take ownership of tasks, and communicate effectively.
• Bachelor's degree or equivalent experience.

• Experience with third-party log analytics platforms.
• Knowledge of Python / VBA for data automation.
• Familiarity with Git / Azure DevOps version control.
• Exposure to Salesforce Marketing Cloud for extended CRM insights.