Job Title: Principal Salesforce Business Systems Analyst Location: Hybrid - Atlanta, GA Employment Type: Full-Time Relocation Assistance: Not AvailableWe are seeking a highly experienced and self-driven Principal
Salesforce Business Systems Analyst to join our clients growing team. In this strategic role, you'll collaborate closely with cross-functional teams; spanning Sales, Finance, Marketing, Customer Experience, and IT; to identify, analyze, and refine business needs and translate them into scalable Salesforce solutions. This individual will serve as a key liaison between business stakeholders and technical teams to drive improvements across enterprise platforms and workflows.
Key Responsibilities
Serve as the primary bridge between business units and technical teams to gather, evaluate, and document detailed business requirements.
Collaborate with distributed teams to architect functional solutions in Salesforce that align with evolving business goals.
Guide stakeholders through best practices for Salesforce Service Cloud and Sales Cloud capabilities.
Support system configuration, workflow design, report creation, and process automation within Salesforce.
Manage ongoing enhancements, issue resolution, and continuous improvements for Salesforce and integrated tools (e.g., FinancialForce PSA, CPQ/CLM).
Provide mentorship to junior team members and serve as a subject matter expert across platforms.
Lead functional testing efforts by converting requirements into test cases and validating outcomes.
Support business process documentation using tools like Visio or Lucidchart, and maintain knowledge repositories via SharePoint or Confluence.
Work within agile and hybrid SDLC environments to deliver on roadmap priorities.
Qualifications
7+ years in business systems analysis with deep exposure to Salesforce platform (Service Cloud and/or Sales Cloud).
Certified Salesforce Administrator with demonstrated hands-on configuration experience.
Experience working with Salesforce Lightning, automation tools (Flows, Process Builder), custom objects, validation rules, roles/profiles, and dashboards.
Practical experience with Salesforce CPQ or CLM implementations is strongly preferred.
Familiarity with data manipulation and reporting tools to support operational and executive reporting needs.
Strong understanding of Agile and Waterfall delivery models, with at least 3 years using tools like Jira, Bitbucket, and Confluence.
Excellent communication skills with a proven ability to influence stakeholders and simplify complex technical concepts.
Demonstrated ability to work independently and within cross-functional, distributed teams.
5+ years' experience documenting and improving business processes using BPM tools.
Proficient with Microsoft Office suite, particularly Excel and PowerPoint; knowledge of Microsoft Project is a plus.
